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Apple Ford White Bear Lake
White Bear Lake, MN
1,293 Reviews
Our goal is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence.
Together we will set and continually improve sales, service and operational standards to ensure long-term market leadership and profitability. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime.
Apple Ford White Bear Lake philosophy is based on five key areas that we believe are critical to business success:
Customer Enthusiasm
Employee Satisfaction
Financial Performance
Market Effectiveness
Ongoing Improvement
Our philosophy holds that each area is of equal importance and we continually strive to reach a level of excellence in each area. However, in any planning or decision-making process, or in any situation of seeming conflict or contradiction among the five critical areas, Customer Enthusiasm will always carry the most weight.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,293 reviews
November 14, 2024
I want to preface this by saying that I RARELY write reviews but I felt compelled to do so after my experience with Ryan McCarthy. I am the kind of person who does my research and know what I want befo reviews but I felt compelled to do so after my experience with Ryan McCarthy. I am the kind of person who does my research and know what I want before I even walk through the door. I told Ryan what I wanted, and he worked with me to get a deal done. Ryan knows what he is doing and will work for you to make sure you are happy with your purchase. I like to recognize excellence when I see it and Ryan exemplified this during my buying process. More
by Matt S.
Employees Worked With
Ryan McCarthy
October 19, 2024
I have an appointment on a Friday for a 4 hour job. I drop it off the night before (Thursday). I get a call on Friday (afternoon) confirming that it is a 4 hour job and it won't be ready until Saturday I drop it off the night before (Thursday). I get a call on Friday (afternoon) confirming that it is a 4 hour job and it won't be ready until Saturday. I call at 2:50PM on Saturday (thinking that they close at 6) to be informed that they close at 3PM. I am told that "It is still being worked on" but nobody in the Service Dept. is available to give me details. They aren't open Sunday, so now I won't get it until Monday. So, 4 days.... for a 4 hour job.... The worst part for me is that I expected to be called at some point on Saturday to be relayed details. Garbage service. I recommend you take your service elsewhere. More
by Wells
Employees Worked With
August 24, 2024
James was awesome! He didn't pressure me into anything. This made my custom order a stress free process. When ever I had a question he would answer timely and if he did He didn't pressure me into anything. This made my custom order a stress free process. When ever I had a question he would answer timely and if he didn't know he would find out the answer. If it wasn't for him I wouldn't be driving my dream truck now. More
by Aaron
Employees Worked With
James Reid
August 19, 2024
Dropped off vehicle for warranty repair. After vehicle had been left for seven days, had to call four separate times for an update on repair. First three calls I was informed that all serv After vehicle had been left for seven days, had to call four separate times for an update on repair. First three calls I was informed that all service advisors were busy and would call me back. Fourth call I was finally able to be told my vehicle had been completed for several days and that multiple messages had been left. The person I spoke with about this could not confirm who tried calling and/or emailing regarding this status because they were not the employee who tried. I had no missed calls, voicemail, emails, or spam emails from anyone at this dealership. I arrived and walked into the service arrival bay and even with making eye contact with multiple employees, nobody bothered to acknowledge my presence, yet alone offer to help me out. After several minutes, on service advisor asked if he could help me and when I mentioned I was here to pickup a vehicle, he pointed to the cashier in a way that made me feel I must have annoyed him by asking for help. Got my keys and signed all paperwork at the cashier office and asked if they knew where my van would be parked and she just shrugged her shoulders and said "usually they just park these out front, but feel free to walk our lot." Very unprofessional interactions from multiple employees at this dealer. Have had better experience in the past at another dealer, will likely drive further for service next time. More
by Ta376
Employees Worked With
July 22, 2024
This dealership treated me with respect. Unlike Invergrove hyundai who lied to me many times and sold me a vehicle with a bad engine and all the oil leaking out of it every 3 weeks and then Unlike Invergrove hyundai who lied to me many times and sold me a vehicle with a bad engine and all the oil leaking out of it every 3 weeks and then disrespected me in words and actions for 2 years. I cant believe people are that nasty to others. Ford nation is a respectful group of people. They have been honest with me and their service is good. I know my vehicle is in good hands. They even gave me a really big discount on one of my services and who doesn't like that. I would definitely recommend Ford nation white bear to others. Thanks for making me smile instead of crying. Keep up the good work! More
by Dessa
Employees Worked With
Sales and Service people.
July 10, 2024
Troy helped me with my trade-in and purchase of 2024 Raptor. He was great! In review of this transaction AFTER leaving the dealership was disappointing. I paid cash for my 2024 Raptor. MY CREDIT GOT Raptor. He was great! In review of this transaction AFTER leaving the dealership was disappointing. I paid cash for my 2024 Raptor. MY CREDIT GOT PULLED FROM SOMEONE IN YOUR OFFICE. I’M GUESSING FINANCE DEPT! The guy in finance I dealt with was a complete xxx. He had no time for me. He wasn’t getting his upsell attempts and turned into a complete xxxxxxx. If I had not been 90% through this deal I would have terminated this deal. On top of that I got home and revisited this transaction and you only gave me $14k for the trade-in when we agreed to $14,500. Incredible mistake. I have a son turning 16 in 3weeks. Would you think I would consider buying a car from you people? Again, Troy was a very great salesperson to work with. Incredibly enjoyable. Kudos to Troy. More
by jacks14
Employees Worked With
Troy
July 03, 2024
The advisor and tech were great. Along with the other staff. The only thing that was an issue was management taking all the loaner cars due to the sale of the dealership. But all p Along with the other staff. The only thing that was an issue was management taking all the loaner cars due to the sale of the dealership. But all people I dealt with were great. More
by jshane8755
Employees Worked With
Troy and I dint remember the other names
