AutoNation Ford Westlake

No Pressure My 2nd car purchased here with the help of Denise K. I went in knowing what vehicle I wanted and Denise made the paperwork go smoothly. Highly recomm My 2nd car purchased here with the help of Denise K. I went in knowing what vehicle I wanted and Denise made the paperwork go smoothly. Highly recommend. More

The sales people are the best! This is the second vehicle I leased, through Hans Peter Wimmer. He is unbelievably helpful, understanding and so very flexible: he and the others st This is the second vehicle I leased, through Hans Peter Wimmer. He is unbelievably helpful, understanding and so very flexible: he and the others stayed until almost 11:00 at night to help me get out of my previous lease, because of excess miles and early termination offers. I am on a fixed income. Mr Wimmer has been sensitive to this, and found all kinds of options, discounts, offers. And the other guys who were hanging around did too! And the finance guy, Morgan, who I signed all the paperwork with was definitely on my side. Between Hans, and Morgan, you can't get any better service. I will mention briefly that I had three bad experiences with their service department. I will not return to them unless its necessary, My time is important to me, but not to the person behind the service desk. I will, with confidence, go back to Hans for future dealings. The selection of vehicles is tremendous, and Hans is the best. Thank you, Hans, for your caring, helpfulness, chit chat while waiting, and most important of all, being customer-oriented. you are the best! More

Wonderful experience I leased a 2018 Ford Escape from AutoNation Westlake last week. The experience could not have been better. Hans Wimmer was the person that helped me I leased a 2018 Ford Escape from AutoNation Westlake last week. The experience could not have been better. Hans Wimmer was the person that helped me through the process. I didn't know if I wanted to buy, lease, new, used.... and I ended up leasing a new Escape. People at the dealership were friendly, very bright and clean environment and Hans couldn't have been more helpful and kind. I highly recommend going to AutoNation in Westlake. More

Excellent service Everyone went a step beyond helping us lease our first car. Listen to everything we wanted in a car and met our demands. Love this place. Everyone went a step beyond helping us lease our first car. Listen to everything we wanted in a car and met our demands. Love this place. More

Charged for service not done Went in to get work done and added an oil change. More expensive than most but it was already there. Picked up the car later the next day to find out Went in to get work done and added an oil change. More expensive than most but it was already there. Picked up the car later the next day to find out later the oil change was never done. Since then I’ve tried reaching out several times with no response, always saying they will get back to me. More

Amazing experience Hans helped us so much. We are so happy with our car and couldn’t imagine going anywhere else!! He is recommended to everyone I talk to! Hans helped us so much. We are so happy with our car and couldn’t imagine going anywhere else!! He is recommended to everyone I talk to! More

Top Notch It has always been a pleasure working with H. Wimmer. He is most assuredly my go to person at this dealership when it's time to purchase a new vehicle It has always been a pleasure working with H. Wimmer. He is most assuredly my go to person at this dealership when it's time to purchase a new vehicle. Mary D More

Outstanding salesperson! We have been loyal customers of this dealership since 1984. During that time we have had only two sales persons. During that time, one had retired a We have been loyal customers of this dealership since 1984. During that time we have had only two sales persons. During that time, one had retired and the other moved out of state. Sales and service is what keeps customers coming back. This was our first experience working with “Hans” Wimmer. We figured it would be a challenge because my two sons and I were interested in new vehicles. Hans took care of us without any issues. What a pleasure it was to work with him. We were treated like family. Hans give his customers the personal touch in all aspects of the transactions and after the sale. We purchased several aftermarket “Ford accessories” Hans set up our service appointment and followed through making sure everything was to our satisfaction. He will be my recommended salesperson to all my friends and family that are interested in a new vehicle. The newly renovated showroom and service areas are beautiful and the finance persons were a joy to work with. More

Great Service Hans Wimmer thank you!! Best experience working with Hans appreciated his experience and knowledge to find the best car for my family. I highly rec Hans Wimmer thank you!! Best experience working with Hans appreciated his experience and knowledge to find the best car for my family. I highly recommend AutoNation Ford More

Lack of Follow Up by Service Coordinator Terrible follow and coordination. Have been a customer here for 10 years. Has gotten steadily worse since Chris (Service Manager Left). Avoid Brend Terrible follow and coordination. Have been a customer here for 10 years. Has gotten steadily worse since Chris (Service Manager Left). Avoid Brenda she is too disorganized to provide any decent level of service. Waited 21/2 hours for a shuttle after my car was repaired! Finding another dealer. More