AutoNation Ford Westlake

Poor after sale customer service I purchased a 2017 Focus ST brand new at the end of 2017. A year later the car felt mushy, lots of body roll, however no leaks or excessive noises. I purchased a 2017 Focus ST brand new at the end of 2017. A year later the car felt mushy, lots of body roll, however no leaks or excessive noises. Seems like a common concern from all the reviews I’ve read. If you want decent handling for more then 12 months don’t buy ford. Keep in mind this car was advertised as one of the most fun to drive, stiff suspension, better handling, performance-oriented vehicle in its class. I came in to an appointment for a suspension check. When I arrived, I found out there's no service adviser available for my appointment. Except for the service manager. I was explained he was there in his day off, that's why the casual attire (shorts, T-shirt). That's ok. He offered to ride with me in the car (one block around the dealership where the roads are very smooth). The car made no noise. So, I suggested i would take him on the highway. That’s where all customer service was lost. I was suggested on an arrogant tone to go get a 4-wheel alignment and if they suggest strut replacement, then he will put it on a lift and check it for leaks and so on…. I wanted my dealer to check that for me. He was telling me the car doesn’t feel like new because its broken in (this car does not handle safe anymore!) … Apparently unless I’m buying another one nobody is willing help. A car wash is only a wish on a Saturday (its closed), but they advertise it. I kind of expected a loss in customer service after the sale is complete, but this was more like…. “It’s my day off, I don’t feel like seeing customers go pay for diagnostics somewhere else”. I don’t regret anything, the purchase price was good, so good luck to them, they won’t see me there again. Stay pink Autonation Westlake 😊 More

Avoid at all costs I just called for an appointment. It had been awhile that I used this dealership. They could not find my record - ok then - I was then told I needed t I just called for an appointment. It had been awhile that I used this dealership. They could not find my record - ok then - I was then told I needed the VIN number to even gain access to an appointment. Guess what - I went elsewhere. Not surprised since the VIN could have been put in the "system" at the time of the appointment - I guess - there is no need to even consider this dealership for service or to purchase a car there - the "system" was more important than the customer. I am sure other dealerships will take my money for service or for a new car. More

2018 SE Escape This is my second Escape lease with Pete Hans Wimmer. He has given me personalised attention to my choice of vehicle, getting the right model and lea This is my second Escape lease with Pete Hans Wimmer. He has given me personalised attention to my choice of vehicle, getting the right model and lease. I am very pleased with sales and the AutoNation dealership. I will be back!! More

Misleading Salesmen called to advise of early bird special and they wanted to take care of my last 3 lease payments and if I told him what I wanted vehicle wise Salesmen called to advise of early bird special and they wanted to take care of my last 3 lease payments and if I told him what I wanted vehicle wise he would have ready taking only 2 hrs of my time. I was told at the beginning of my lease I have a red carpet lease and would not need money down on my next vehicle. Totally not the case in any of the above! I wasted 3 hours there with having to walk out and no new lease. He had no vehicles ready for me and I had to pick them out. Text drove them and started discussing payments. They wanted more money down and to raise my payments over 100 dollars. I have stellar credit and yet I felt like I was at Clark ford or a jd byrider. I have gone to this dealership since 1997 and will NEVER SET FOOT on this dealerships lot again. Totally disgusted with the salesman who sold me my last 2 cars and he didn’t remember one thing about me. More

No Pressure My 2nd car purchased here with the help of Denise K. I went in knowing what vehicle I wanted and Denise made the paperwork go smoothly. Highly recomm My 2nd car purchased here with the help of Denise K. I went in knowing what vehicle I wanted and Denise made the paperwork go smoothly. Highly recommend. More

The sales people are the best! This is the second vehicle I leased, through Hans Peter Wimmer. He is unbelievably helpful, understanding and so very flexible: he and the others st This is the second vehicle I leased, through Hans Peter Wimmer. He is unbelievably helpful, understanding and so very flexible: he and the others stayed until almost 11:00 at night to help me get out of my previous lease, because of excess miles and early termination offers. I am on a fixed income. Mr Wimmer has been sensitive to this, and found all kinds of options, discounts, offers. And the other guys who were hanging around did too! And the finance guy, Morgan, who I signed all the paperwork with was definitely on my side. Between Hans, and Morgan, you can't get any better service. I will mention briefly that I had three bad experiences with their service department. I will not return to them unless its necessary, My time is important to me, but not to the person behind the service desk. I will, with confidence, go back to Hans for future dealings. The selection of vehicles is tremendous, and Hans is the best. Thank you, Hans, for your caring, helpfulness, chit chat while waiting, and most important of all, being customer-oriented. you are the best! More

Wonderful experience I leased a 2018 Ford Escape from AutoNation Westlake last week. The experience could not have been better. Hans Wimmer was the person that helped me I leased a 2018 Ford Escape from AutoNation Westlake last week. The experience could not have been better. Hans Wimmer was the person that helped me through the process. I didn't know if I wanted to buy, lease, new, used.... and I ended up leasing a new Escape. People at the dealership were friendly, very bright and clean environment and Hans couldn't have been more helpful and kind. I highly recommend going to AutoNation in Westlake. More

Excellent service Everyone went a step beyond helping us lease our first car. Listen to everything we wanted in a car and met our demands. Love this place. Everyone went a step beyond helping us lease our first car. Listen to everything we wanted in a car and met our demands. Love this place. More

Charged for service not done Went in to get work done and added an oil change. More expensive than most but it was already there. Picked up the car later the next day to find out Went in to get work done and added an oil change. More expensive than most but it was already there. Picked up the car later the next day to find out later the oil change was never done. Since then I’ve tried reaching out several times with no response, always saying they will get back to me. More

Amazing experience Hans helped us so much. We are so happy with our car and couldn’t imagine going anywhere else!! He is recommended to everyone I talk to! Hans helped us so much. We are so happy with our car and couldn’t imagine going anywhere else!! He is recommended to everyone I talk to! More