AutoNation Ford Westlake

No Help from Front Office after I leased a vehicle After having traded in my 2014 Ford Focus and leased a 2019 Ford Escape, I was the happiest guy in the neighborhood. That is until today (6/24/2020). After having traded in my 2014 Ford Focus and leased a 2019 Ford Escape, I was the happiest guy in the neighborhood. That is until today (6/24/2020). I had received a letter from the BMV, Columbus, about renewing my tag. I was stunned to see that it was for the 2014 Focus. I went to Auto Nation, Westlake, to determine WHY? and WHAT they could do to alleviate this situation. I was treated "coldly" by a young lady who for whatever insane reason opted NOT to wear a mask. I was told it was my problem to fix. At the time of the transaction back in late December, NO ONE told me that I had to take my old license plates from the Focus. No one told me that I had to contact the BMV after Auto Nation secured the new plates for my lease. Bottom line, I am extremely disappointed in how unwilling the dealership was in trying to assist me. When my lease is up, I will be shopping elsewhere. On a positive note, I will say that their Service Department is A#1. Too bad the front office/sales area can't duplicate. More

After I finished with the salesman the finance manager was very high pressure, insisted I needed an Auto Nation warranty on top of the manufacturers warranty that already came with the car. Don’t let thes was very high pressure, insisted I needed an Auto Nation warranty on top of the manufacturers warranty that already came with the car. Don’t let these guys spend your money for you. I won’t go back. More

Was very pleased with my overall experience. Hans “Pete” was awesome. He was very personable and didn’t try to push me to get all of the things I could have gone with getting a new vehicle. He was great at was awesome. He was very personable and didn’t try to push me to get all of the things I could have gone with getting a new vehicle. He was great at letting me know how much time I had to wait for financing. More

Once again I have had great experience with AutoNation Westlake. Hans “Pete” Wimmer does an excellent job getting me into a new vehicle! The total process was very efficient. A satisfied 5 time customer Westlake. Hans “Pete” Wimmer does an excellent job getting me into a new vehicle! The total process was very efficient. A satisfied 5 time customer More

Certified Pre-Owned Not INSPECTED Around mid January I purchased a "certified pre owned" vehicle at Autonation Ford of Westlake. My sales assiciate was Danny Coffey who did an outstand Around mid January I purchased a "certified pre owned" vehicle at Autonation Ford of Westlake. My sales assiciate was Danny Coffey who did an outstanding job. He always returned all of my calls, found out the anwser to any of my questions, and just cared about any concern I had. He really did a great job and that is why I am leaving Autonation a 2 instead of a 1 star review. The whole purchase process was smooth and I have no complaints, but after getting the vehicle home is when I started to encounter problems. The first problem arose when I noticed something off about the bumper. It honestly wasn't anything major, but I was curious to get it looked at. I took it in and a young lady (I don't recall her name) came out to take pictures. She wrote down my email and verified my phone number. She agreed that she would email me back with what they could do about the bumper asap which was perfect for me because of my work hours. There are some days that I'm not home before they close. However there was radio silence as I never got any response back from them. Did try getting into contact once, but still no response. I had to actually drive up there to get a response from anyone, and I was told they were waiting on me to contact them... even though she agreed to email me all the details and I did try to contact them before coming in. In the end I decided it wasn't worth the trouble to get the small defect on the bumper fixed. The next part is really what I'm upset about. The car had 30,000 miles on it and was considered to be a certified pre-owned car. When you look at the website this is what that means: 172-point Inspection 12-month/12,000-mile comprehensive limited warranty coverage 7-year/100,000-mile powertrain limited warranty coverage Complimentary 24/7 roadside assistance, vehicle history report and more The car looked brand new and you'd think there would be no issues with it. Every detail of the car should have been inspected. I turned on my AC for my very first time ever since it's winter time here, and it didn't work! I don't think I have even had a car for 2 months and I also haven't used the AC until now. So it seems more than likely that there was never any inspection on this car before it was sold to me. They checked it out and there's apparently a leak or something going on so now they had to order parts and replace things. They did at least give me a loaner car, but if things are already broken this early on I'm not very hopeful for the future of this car. For anyone looking to buy a certified pre-owned car here please make sure you really look into it first. I've learned my lesson the hard way, and I really wish I could just get my old car back and forget I ever made the mistake of going with a Ford. More

After being stranded in Ohio due to an accident while traveling across the country, AutoNation in Westlake treated us like we have been life long customers. Hans was one of the best salesman I’ve ever de traveling across the country, AutoNation in Westlake treated us like we have been life long customers. Hans was one of the best salesman I’ve ever dealt with, Mariah made the finance process seamless, and Paul in the collision center went out of his way to help us during after hours. We live in Maine but we may be returning to Ohio for our future vehicles! More