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AutoNation Ford Westlake

Westlake, OH

Overview
Reviews
Vehicles
4.6
1,044 Reviews
For car shoppers in the west Cleveland area, be sure to check out AutoNation Ford Westlake. Our dealership features one of the largest inventories of new and used Ford vehicles in the west Cleveland area, stocking a wide selection of the latest models, too. Our dealership also features an extensive inventory of other premium used cars, trucks, and SUVs for sale. Whether you're upgrading to the latest new Ford models, or getting behind the wheel of Ford car, truck, or SUV for the first time, we look forward to your visit!
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23775 Center Ridge Rd.

Westlake, OH

44145

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Showing 1,044 reviews

December 01, 2021

Got there early before my scheduled time Melissa got me signed in and everything went great from there. I opted to wait for my vehicle but was given options by Melissa for a ride home. Work was done great! More

by Dhorvath
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Goodson
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Dec 04, 2021 -

AutoNation Ford Westlake responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Westlake. We are always more than happy to assist you if anything else comes up. Take care!

December 01, 2021

Excellent service from start to finish, clean, friendly and excellent communication from service advisors. Best dealership I've ever worked with. More

by jeaniemws
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa, Mike
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Dec 04, 2021 -

AutoNation Ford Westlake responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 30, 2021

Took My Ford escape in for start problem, cost $867 and was not solved. Took it back and was told it was a key problem. They made me two new keys, problem solved. $867 for two keys, ridiculous!! Very unhap More

by rjsteinmetz
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service department
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Dec 04, 2021 -

AutoNation Ford Westlake responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (440) 296-3019 -- we hope to hear from you soon.

November 30, 2021

Everyone was friendly and professional. The waiting area is very nice, clean and spacious and my car was done quicker than I expected! More

by Mrs III
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Walker Jr.
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Dec 04, 2021 -

AutoNation Ford Westlake responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

November 30, 2021

It was a pleasure working with them today. I needed a new tire and service. More

by rmccut1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melisssa
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Dec 04, 2021 -

AutoNation Ford Westlake responded

Hi, we are pleased to hear you had such a positive experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

November 30, 2021

It was such a pleasure to be taken care of by Bob Walker. He was professional and helpful. He kept us smiling the entire time! More

by Nicole61
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ROBERT WALKER
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Dec 04, 2021 -

AutoNation Ford Westlake responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Westlake. We are always more than happy to assist you if anything else comes up. Take care!

November 29, 2021

I purchased my car at this dealership. The high quality of the service has always brought me back. They instill confidence in me as a customer. More

by rwb1655m
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Goodson
Report | Print
Dec 02, 2021 -

AutoNation Ford Westlake responded

Hi, thank you so much for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!

November 29, 2021

Everything was great- explained everything to me. Communication was good & wait time was very short More

by bcorpus23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
MELISSA GOODSON
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Dec 02, 2021 -

AutoNation Ford Westlake responded

Hi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!

November 27, 2021

Very pleasant and helpful people to work with! Found exactly what I was looking for! Thank you AutoNation Westlake! More

by Jessica O.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Conrad - 5 Stars, Janet Zanko
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Dec 02, 2021 -

AutoNation Ford Westlake responded

Hi Jessica, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!

November 25, 2021

Danny Coffey was our sales guy and he was awesome. He helped us get into a vehicle we wanted in a price range we wanted. More

by Meagan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Coffey
Report | Print
Dec 02, 2021 -

AutoNation Ford Westlake responded

Hello Meagan, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

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