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AutoNation Ford Westlake
Westlake, OH
1,044 Reviews
For car shoppers in the west Cleveland area, be sure to check out AutoNation Ford Westlake. Our dealership features one of the largest inventories of new and used Ford vehicles in the west Cleveland area, stocking a wide selection of the latest models, too. Our dealership also features an extensive inventory of other premium used cars, trucks, and SUVs for sale. Whether you're upgrading to the latest new Ford models, or getting behind the wheel of Ford car, truck, or SUV for the first time, we look forward to your visit!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,044 reviews
December 19, 2021
I have leased my last 3 vehicles from Autonation of Westlake (Denise Kucinich was our Salesperson) she is extremly helpful in all aspects.Your Service Dept. is top notch also.I just had my 2020 Escap Westlake (Denise Kucinich was our Salesperson) she is extremly helpful in all aspects.Your Service Dept. is top notch also.I just had my 2020 Escape in for my 1st service and Melissa was also very good at her job.Continue the good work and I will be back again in future. Thank you, Ray and Diane Demko More
by raymonddemko@att.net
Employees Worked With
Melissa, Denise Kucinich
December 17, 2021
Service Department:I waited 2 hours for maintenance Service Department: I waited 2 hours for maintenance service on my car. After 1-1/2 hour I was told They had to go out and buy a filter because they Service Department: I waited 2 hours for maintenance service on my car. After 1-1/2 hour I was told They had to go out and buy a filter because they didn’t carry Subaru parts in the shop. This would have made perfect sense if they hadn’t had 2 weeks notice from when the appointment was made. The car wash was broken so I didn’t get a wash. Employees were pleasant and otherwise helpful. More
by sntomlake
Employees Worked With
Brad in Service
December 16, 2021
Employees are very welcoming. Took my lease in for its first oil change and was totally satisfied with how quickly it was done. Melissa in the service department is awesome 👍. first oil change and was totally satisfied with how quickly it was done. Melissa in the service department is awesome 👍. More
by Sharon.guzell
Employees Worked With
Melissa
December 16, 2021
In my 50 some years of buying vehicles this was the worst dealership I've ever dealt with.. I bought the vehicle and then you hung me out to dry.. was told they at least pay $100 deductible,, would not even dealership I've ever dealt with.. I bought the vehicle and then you hung me out to dry.. was told they at least pay $100 deductible,, would not even pay that, plus both my batteries in my key fob were dead had to replace them.. very poor dealership More
by zorbact2000
Employees Worked With
Sales manager
December 15, 2021
Service representative Brad Shank could not have been more professional and accommodating. Check in was seamless. Routine service was performed and vehicle delivered back to me in the time promised. more professional and accommodating. Check in was seamless. Routine service was performed and vehicle delivered back to me in the time promised. More
by Rick DeChant
Employees Worked With
Brad Shank - Service Department
December 15, 2021
They helped me find the car for my budget but they still did not want to compromise on lowering there price instead of asking me to come up with more money out of pocket. 150% profit doesn't have to happen did not want to compromise on lowering there price instead of asking me to come up with more money out of pocket. 150% profit doesn't have to happen on all your vehicle. you catch more flies or customers with sugar. More
by 1110felros
Employees Worked With
Frank Assad
December 15, 2021
I brought my car in for routine maintenance and said they could have the care all day. My appointment was 8 am and I received a call before noon that my car was ready. Melissa, my service rep was wonderful. could have the care all day. My appointment was 8 am and I received a call before noon that my car was ready. Melissa, my service rep was wonderful. She is a real asset to AutoNation Westlake. More
by barb8w
Employees Worked With
Melissa Goodson, Service Rep
December 14, 2021
I came in for pil change on my 2020 Ford Fusion. I did not know how to access my Ford pass points and the gentleman helped me and I has more than enough points to cover the service. An hr later service c not know how to access my Ford pass points and the gentleman helped me and I has more than enough points to cover the service. An hr later service complete. More
by Kyckrs
Employees Worked With
Melissa Goodson
