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AutoNation Ford Westlake

Westlake, OH

4.6
1,044 Reviews
For car shoppers in the west Cleveland area, be sure to check out AutoNation Ford Westlake. Our dealership features one of the largest inventories of new and used Ford vehicles in the west Cleveland area, stocking a wide selection of the latest models, too. Our dealership also features an extensive inventory of other premium used cars, trucks, and SUVs for sale. Whether you're upgrading to the latest new Ford models, or getting behind the wheel of Ford car, truck, or SUV for the first time, we look forward to your visit!
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23775 Center Ridge Rd.

Westlake, OH

44145

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Showing 1,044 reviews

February 23, 2022

The staff was friendly and kept me updated thru out my wait. Awesome customer service. Thank you More

by Darlene
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Greene
Feb 23, 2022 -

Darlene responded

I will always use this dealership. Friendly and awesome customer service

February 22, 2022

A dealership that cares about getting job done right. Would definitely recommend to anyone needing a good place to go. More

by toddlam34
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
Feb 24, 2022 -

AutoNation Ford Westlake responded

Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Ford Westlake and we hope to be of service again in the future.

February 22, 2022

Just an oil change? Not the feeling you get when dealing with the service staff. Three auto purchases with them, and MANY service/maintenance needs, its the personal a More

by jpdp33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa in Service
Feb 25, 2022 -

AutoNation Ford Westlake responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Westlake. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

February 21, 2022

The staff was very nice and knowledgeable. The service took longer than anticipated, otherwise it was a great experience More

by Nickmarcuse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t know the name
Feb 24, 2022 -

AutoNation Ford Westlake responded

Hi, thank you for your positive review. We're happy to have been of service to you. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

February 19, 2022

will return to them the next time that the car is under warrantee for repairs More

by none
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
bought at another dealership
Feb 22, 2022 -

AutoNation Ford Westlake responded

Hi, we appreciate you taking the time to leave us a response! If you ever need help, just give us a call. Happy motoring!

February 19, 2022

Experienced staff from service advisors to technicians. Good communication of the service process and time to complete estimate. Tops in my book. More

by Sales Professional
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa in Service
Feb 22, 2022 -

AutoNation Ford Westlake responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

February 19, 2022

I’m having difficulty having to call around trying to get a liner for my truck bed. One person tells me one price and then another says that they cannot do that price or that the other person should never h More

by cdudas2009
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Murray
Feb 22, 2022 -

AutoNation Ford Westlake responded

Hello, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (440) 296-3019 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

February 19, 2022

I made my appointment on line not knowing how that would go. I at my appointment I meet Brad very nice and helpful. Listen to every thing I had to tell him about my car and was very understanding. That mean More

by gundic.c
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Terbrack
Feb 22, 2022 -

AutoNation Ford Westlake responded

Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

February 19, 2022

Janet, Bassam and Anthony were wonderful. The whole experience from start to finish was perfect More

by Kathy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bassam Leon and Anthony in finance , Janet Zanko
Feb 22, 2022 -

AutoNation Ford Westlake responded

Hi Kathy, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!

February 18, 2022

I arrived 15 minutes early and Bradley stated he was happy to service my Fusion. He was so pleasant and professional! My car was ready exactly when he said it would be. Infact, I think it was a few m More

by cbp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bradley Shank, Service Advisor
Feb 21, 2022 -

AutoNation Ford Westlake responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Westlake. We are always more than happy to assist you if anything else comes up. Take care!

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