AutoNation Ford Westlake

Melissa in the service department is very professional & friendly. Communication is timely & thorough. The service tech diagnosed the problem with the steering wheel & made necessary repairs. friendly. Communication is timely & thorough. The service tech diagnosed the problem with the steering wheel & made necessary repairs. More

I have been going there for at least 10 years. I had an appointment with "Genie", and she was very helpful and personable. They went out of their way to find just the right car for me at the price I had an appointment with "Genie", and she was very helpful and personable. They went out of their way to find just the right car for me at the price I wanted to pay, and I would recommend going there for their great service and nice people. More

We've been having our vehicles serviced for several years. Their service has been reliable and never had a call backs. Any repairs or issues were fixed right 1st time. years. Their service has been reliable and never had a call backs. Any repairs or issues were fixed right 1st time. More

There seems to be a lot of miscommunication with this dealership. Nobody seems to know who is taking care of what. How do they only have two loaners for warranty/recall work? I’ve been waiting since earl dealership. Nobody seems to know who is taking care of what. How do they only have two loaners for warranty/recall work? I’ve been waiting since early February for someone to get back with me about recall work on my new Mustang Mach e. I am really sorry that I chose Autonation Westlake for my place of pickup of the vehicle. We had an appointment to see the salesman about something with the vehicle, sat around for almost an hour before figuring out the he was out picking up another car. At first, none of the other salespeople knew where he was, told us he’d be back in 15 minutes. We asked the lady at the front desk who told us he was out for a while, try back tomorrow. The dealership was much better when it was John Lance Ford. More

Was very promo very courteous and on time. Nice clean facility offered coffee and water was very please and plan on returning. Nice clean facility offered coffee and water was very please and plan on returning. More

I didn'thave an appointment. I just walked in and a salesmen (Armando) was glad to help. The salesmen and the people that get you financed (Harry) are very kind and really eager I just walked in and a salesmen (Armando) was glad to help. The salesmen and the people that get you financed (Harry) are very kind and really eager to help you. No need to worry about getting financed. They are going to find a way. I will refer them to anyone. More

My rating is low because up to the point of making the purchase it was going great You F&I gut pissed me off when trying to sell additional junk add on's. I had to show anger to get him to just do my pap purchase it was going great You F&I gut pissed me off when trying to sell additional junk add on's. I had to show anger to get him to just do my paperwork and move forward. I feel his approach was very unprofessional. I may just refinance it now with another lending institution. I do not need to be hammered by someone when making a large purchase. So my rating should be 5 star but at the final monuments it was blown all to xxxx. More

This was the second new vehicle I have purchased from an AutoNation dealer. I had good experiences both times. The salesman from the most recent purchase was Hans Wimmer. He was very helpful and responded v AutoNation dealer. I had good experiences both times. The salesman from the most recent purchase was Hans Wimmer. He was very helpful and responded very quickly each time I emailed him. More

I love AutoNation Ford Westlake. ! They have always taken great care of my car. They have great customer service too. I have a 2011 Ford Fusion , and I only take my car to AutoNation ! They have always taken great care of my car. They have great customer service too. I have a 2011 Ford Fusion , and I only take my car to AutoNation Ford Westlake. Great service and great customer service! More