AutoNation Ford Westlake

Service Department did a stellar job, both in terms of the quality of service and courteous efficiency. Outstanding. the quality of service and courteous efficiency. Outstanding. More

I had an oil change and tire rotation, left the vehicle there and it took almost four hours for the service to be completed. Was somewhat surprised that it took so long. Thank you! there and it took almost four hours for the service to be completed. Was somewhat surprised that it took so long. Thank you! More

I've gotten 3 vehicles from Autonation and in the 16 years I've dealt with them have only had 2 not so great experiences. Good customer service and fixes that stay fixed, problems solved, mean no worr years I've dealt with them have only had 2 not so great experiences. Good customer service and fixes that stay fixed, problems solved, mean no worries for me. More

Have always used this dealership since moving to the area. Good sales team and service department. area. Good sales team and service department. More

I was in for routine service. I waited and my car was ready very quickly. I waited and my car was ready very quickly. More

I had previously been working with Bob Walker Jr, but Bob left Autonation and I was then passed to Frankie Assad. I reached out to Frankie to update him while my F-150 was being built and he seemed to pick u left Autonation and I was then passed to Frankie Assad. I reached out to Frankie to update him while my F-150 was being built and he seemed to pick up right where Bob & I left off and had all my details and info ready to go, which was a great feeling. However, during the finance process I felt the process went quickly and rushed, like I was trying to be shown numbers and just sign off without being given a proper explanation, even when asking questions. Luckily, I have a background in finance so I get the numbers relatively easily, but for other people, the experience may not have been as pleasant and/or can lead to poor outcomes. In addition, I would have liked to be given a brief tour of the F-150 before pulling out of the lot, but due to time of day and weather, it was a quick goodbye. Since I was pretty familiar and experienced with the F-150 I didn't particularly need a tour, but for others new to Ford, may be a problem if no intro/tour given. Overall, great experience going with AutoNation Ford Westlake and will definitely consider them for the next vehicle purchase. More

Been regularly getting my service calls at Autonation. A bit hesitant this time since my friend Terry Brennan died over the winter. However, the same cheery, efficient and effective practice was in place. A bit hesitant this time since my friend Terry Brennan died over the winter. However, the same cheery, efficient and effective practice was in place. I was welcomed at the scheduled time, got the oil change and the tires rotated, and received a salt dispersing car wash all within the hour. Gary Kucinich who was a long-time friend was on hand to greet me. Start of a good day. More

My wife and I have been getting our cars serviced here for many years now. Friendly and competent staff are always a pleasure to deal with. Melissa is always great to work with. Only downside, could us for many years now. Friendly and competent staff are always a pleasure to deal with. Melissa is always great to work with. Only downside, could use better wifi in the waiting area:-) More

Service was excellent. Car was washed when I received it Service personnel kept me updated. Car was washed when I received it Service personnel kept me updated. More

The best experience I've ever had buying a car! Great people, that got me a great deal. All within my budget. A special thanks to Adam and Robert! I will buy my next new car from them when that tim Great people, that got me a great deal. All within my budget. A special thanks to Adam and Robert! I will buy my next new car from them when that time comes. Thanks again for the awesome mustang! The whole staff rocks!! More