AutoNation Ford Westlake

Service Department was professional and answer any question about my 2012 Ford Focus Status updates regarding Chip needed to fix my vehicle. Also, checked my car for any other issues and the issues w question about my 2012 Ford Focus Status updates regarding Chip needed to fix my vehicle. Also, checked my car for any other issues and the issues were fixed at reasonable price. More

The staff was very pleasant and helpful. The work was done as expected. The waiting area was nicely spaced out. The work was done as expected. The waiting area was nicely spaced out. More

After buying and driving a used 2009 Ford Escape from AutoNation Ford Westlake, we just bought our second car from them. Good people, great dealership. They'll work within your budget to find you the r AutoNation Ford Westlake, we just bought our second car from them. Good people, great dealership. They'll work within your budget to find you the right car. No hassle pricing takes some of the fun out of buying a car, but the prices are more than fair. The 2014 Ford Edge is a dream to drive. Thanks, AutoNation! More

Employees courteous, service was completed quickly while waiting, location was clean, service cost was slightly higher than average. waiting, location was clean, service cost was slightly higher than average. More

Very nice and very professional. They are willing to help and very concerned with the customer. They are willing to help and very concerned with the customer. More

Appointment was easy to schedule. Service was on time and the estimate for length of service was less than estimated. Overall I was very happy. Service was on time and the estimate for length of service was less than estimated. Overall I was very happy. More

They've always been very courteous, professional and upfront with what was needed for my car and the cost. And they got me in and out in a timely manner! upfront with what was needed for my car and the cost. And they got me in and out in a timely manner! More

Sense Berry left there is no organization SERVICE is what we need and we are NOT getting it. what we need and we are NOT getting it. More

Everyone we met in service department was pleasant & the service work was excellent. We were very pleased. service work was excellent. We were very pleased. More

Overall I am pleased with my purchase, and service. I am however dismayed that shortly after purchasing my vehicle I let them know about noise coming from the brakes. My salesman said they just put n I am however dismayed that shortly after purchasing my vehicle I let them know about noise coming from the brakes. My salesman said they just put new brakes on it and they needed to break in. Then when I took it for another issue I tried to tell the service lady about the brake noise, she just said that there was nothing found, regarding the first problem, and walked away while I was trying to explain the brake noise. Also I had to retrieve my vehicle from outside in bad weather. I brought the vehicle in for maintenance service, and was treated much better by a different service writer, Ashley. She has only been there a short time, but she took the time to listen to me and address the issue. My car was cleaned and brought to me in the service area indoors. I will still utilize the service department as I have an extended warranty, and the service department does good work. Our previous purchase was thru this dealership and went well. More