AutoNation Ford Westlake

Girlfriend purchased a car for 8k. We took the car to a Firestone mechanic and they found transmission leak, binding, and internal damage. Sales person told her they check out the cars We took the car to a Firestone mechanic and they found transmission leak, binding, and internal damage. Sales person told her they check out the cars before selling them. We returned the car and still haven't received refund. Be wary. More

The service department took very good care of my oil change and glitch in my display! The service writer was very friendly and very helpful! He addressed my concerns and answered all my questions! HE WA change and glitch in my display! The service writer was very friendly and very helpful! He addressed my concerns and answered all my questions! HE WAS VERY RESPECTFUL AND UNDERSTANDING! More

Dissatisfied with Service Department. We have purchased and serviced many cars at this dealership. We always experienced terrific service. Now, there is a complete lack of customer ser We have purchased and serviced many cars at this dealership. We always experienced terrific service. Now, there is a complete lack of customer service skills. When someone is a Service Advisor, isn’t their job to advise or update the customer? We dropped our car at the Service Department on Nov. 21 for an 8 am service appointment for Wednesday Nov. 22. In the past, a Service Advisor called within one to two hours with a diagnosis. After two hours, my husband called and then called a second time as no return phone call or simple text to advise status. When we drove to dealership, the advisor told us that he does not check his voicemail. He offered no apology. He seemed perplexed as to why we would think he should check his voicemail. Where is the training on how to deal with customers? That job involves talking to customers and calling them to advise status. He told us that the mechanics were still servicing cars from the day before. How about updating a customer then and checking voicemail? This dealership is too busy for us. We will not purchase cars from any Ford dealer associated with AutoNation. There are independent Ford dealers and there are plenty of other automakers. You need to hire people who are able to communicate with a customer and train them to check their voicemail and return a phone call or leave a text. Also, my husband called and asked for service so that someone could find this advisor and not go to voicemail. My husband was put in voicemail anyway. We commented on this at the dealer, another advisor told us that the people who answer the phones for service are located in Florida. How is a customer to know that they are talking to Florida when they call Westlake, Ohio? Who tells a customer this at the time of a phone call? I just wrote a long review in the previous area. Please refer to that. , More

Best service department ever. I drive across the city because it’s such good service. They are plenty of service centers by me but Westlake Autonation is the best. I drive across the city because it’s such good service. They are plenty of service centers by me but Westlake Autonation is the best. More

Very pleasant y friendly dealership. The Ford Edge looked great but it comes with no tray for center console The Ford Edge looked great but it comes with no tray for center console More

Lauren and the team went above and beyond assisting us with our new to us vehicle. She started late, drove for over 2 hours just to get the one we wanted. with our new to us vehicle. She started late, drove for over 2 hours just to get the one we wanted. More

Your goal is to make your customers have a pleasant and enjoyable experience with the company. The assistance, advice, and support with this Ford site is very poor. The schedulers need to be better informe enjoyable experience with the company. The assistance, advice, and support with this Ford site is very poor. The schedulers need to be better informed with the prices of the services offered. Best regards More

The staff at AutoNation Ford in Westlake are extremely knowledgeable, friendly, and accommodating. I am very pleased with my vehicle purchases knowledgeable, friendly, and accommodating. I am very pleased with my vehicle purchases More

The service department is very good - I have dealt with Danielle on my last three visits - she explains things well & does the work I want done - Thank You Danielle on my last three visits - she explains things well & does the work I want done - Thank You More