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AutoNation Ford Westlake
Westlake, OH
1,048 Reviews
For car shoppers in the west Cleveland area, be sure to check out AutoNation Ford Westlake. Our dealership features one of the largest inventories of new and used Ford vehicles in the west Cleveland area, stocking a wide selection of the latest models, too. Our dealership also features an extensive inventory of other premium used cars, trucks, and SUVs for sale. Whether you're upgrading to the latest new Ford models, or getting behind the wheel of Ford car, truck, or SUV for the first time, we look forward to your visit!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,048 reviews
May 04, 2022
Went in for the first oil change and tire rotation on my new Explorer. All of the work was completed, and was done in less time than expected. I used my FordPass points to pay for the service. When you buy new Explorer. All of the work was completed, and was done in less time than expected. I used my FordPass points to pay for the service. When you buy a new Ford you get 42,000 points. According to Ford's site (https://www.ford.com/support/how-tos/fordpass/fordpass-rewards/how-many-fordpass-rewards-points-do-i-get-per-dollar/), it should be 11,000 points for an oil change and rotation, and the 42,000 should cover the first 3 oil changes. When I looked at my points activity, there were 769 added for the service and 16,626 deducted. So, the oil change that should have taken 11,000 points cost me a net of 15,857 points. We've purchased or leased 7 new vehicles from this dealership in the last 9 years. Really starting to look like loyalty doesn't pay. More
by smartin0385
Employees Worked With
Bradley
May 03, 2022
Team was great to work with. Omar was straight forward and answered all my questions. Truck was prepared and delivered with my thoughts and notes heard. Pricing was clear. Omar was straight forward and answered all my questions. Truck was prepared and delivered with my thoughts and notes heard. Pricing was clear. More
by kg
Employees Worked With
Omar
May 02, 2022
This was one of the worst experiences I have had. Dealership service personnel were not nice and did not tell me I could drive right in when I arrived So I walked in in a hard rain and then was bar Dealership service personnel were not nice and did not tell me I could drive right in when I arrived So I walked in in a hard rain and then was barked at to drive in. Wiper fluid fill guy slammed down my hood harder than I have ever seen Went in for two keys to be programmed. Supposed to take 15 minutes Took over an hour and 15 minutes. Nothing to stir coffee with. Only had sugar and no cream and a lady was attending to the coffee station and went over and cleaned things up but did not put out any creamer or stir sticks Went over to ask why it was taking so long and the service lady said I am not your service advisor I will tell her to give you an update. She never came over I got up again and that’s when the tech came out and said he could only program one key Supposed to be 89 dollars. With shop fees and tax it was like 119. When I got home I realized they when when he programmed the keys he ruined the programming on the remotes and did not reprogram them. So all three remotes were not working I had to reprogram myself There wax a note on the dash to review the work and to call the general manager directly if upset. I have callex the GM twice The day after the abomination and Agee days ago again. No response to very detailed messages asking for a call back Unless he’s on vacation or I’ll I cannot fathom why I have not been called back. If either of those things is happening I would think he would have a message indicating something and someone else to call. Truly pathetic Oh. I bought my first new truck from these folks in 2000 or 2001. They had no record of my purchase and did not have my name in their records Extremely disappointed More
by garymendy
Employees Worked With
Unknown
April 27, 2022
Professional and knowledgeable. Very clean showroom. I have dealt for years with their service department and have been very happy. Very clean showroom. I have dealt for years with their service department and have been very happy. More
by Shyone267
Employees Worked With
Brett McCloskey
