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AutoNation Ford Westlake
Westlake, OH
1,044 Reviews
For car shoppers in the west Cleveland area, be sure to check out AutoNation Ford Westlake. Our dealership features one of the largest inventories of new and used Ford vehicles in the west Cleveland area, stocking a wide selection of the latest models, too. Our dealership also features an extensive inventory of other premium used cars, trucks, and SUVs for sale. Whether you're upgrading to the latest new Ford models, or getting behind the wheel of Ford car, truck, or SUV for the first time, we look forward to your visit!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,044 reviews
May 02, 2022
This was one of the worst experiences I have had. Dealership service personnel were not nice and did not tell me I could drive right in when I arrived So I walked in in a hard rain and then was bar Dealership service personnel were not nice and did not tell me I could drive right in when I arrived So I walked in in a hard rain and then was barked at to drive in. Wiper fluid fill guy slammed down my hood harder than I have ever seen Went in for two keys to be programmed. Supposed to take 15 minutes Took over an hour and 15 minutes. Nothing to stir coffee with. Only had sugar and no cream and a lady was attending to the coffee station and went over and cleaned things up but did not put out any creamer or stir sticks Went over to ask why it was taking so long and the service lady said I am not your service advisor I will tell her to give you an update. She never came over I got up again and that’s when the tech came out and said he could only program one key Supposed to be 89 dollars. With shop fees and tax it was like 119. When I got home I realized they when when he programmed the keys he ruined the programming on the remotes and did not reprogram them. So all three remotes were not working I had to reprogram myself There wax a note on the dash to review the work and to call the general manager directly if upset. I have callex the GM twice The day after the abomination and Agee days ago again. No response to very detailed messages asking for a call back Unless he’s on vacation or I’ll I cannot fathom why I have not been called back. If either of those things is happening I would think he would have a message indicating something and someone else to call. Truly pathetic Oh. I bought my first new truck from these folks in 2000 or 2001. They had no record of my purchase and did not have my name in their records Extremely disappointed More
by garymendy
Employees Worked With
Unknown
April 27, 2022
Professional and knowledgeable. Very clean showroom. I have dealt for years with their service department and have been very happy. Very clean showroom. I have dealt for years with their service department and have been very happy. More
by Shyone267
Employees Worked With
Brett McCloskey
April 27, 2022
This is my second vehicle from Autonation Westlake all I can say is that they have excellent personnel especially Denise Gunnison HO got the car for me and also the man who did my paperwork in the financial can say is that they have excellent personnel especially Denise Gunnison HO got the car for me and also the man who did my paperwork in the financials Anthony were wonderful to work with. More
by 2irongant
Employees Worked With
Denise Kucinich
April 26, 2022
The service and service dept. was top notch. Courtesy, knowledgeable, and welcoming service dept. allows continue to recommend them to anyone with a car issue. was top notch. Courtesy, knowledgeable, and welcoming service dept. allows continue to recommend them to anyone with a car issue. More
by nitramgoht
Employees Worked With
Bradely Shank
April 26, 2022
Working with Hans was a real pleasure. He went over all aspects of our new Ford Maverick and answered all of my wife's questions, went over all of the vehicles functions and options and pa He went over all aspects of our new Ford Maverick and answered all of my wife's questions, went over all of the vehicles functions and options and paired both phones. Working with Anthony in finance was fast and easy. All around great experience. More
by 1skcouncilatlarge
Employees Worked With
Hans "Pete" Wimmer
April 25, 2022
I have been a 20 year customer of John Lansford the last time I took my Explorer in for for an antennae replacement they never even bothered to fasten it horrible horrible horrible work time I took my Explorer in for for an antennae replacement they never even bothered to fasten it horrible horrible horrible work More
by Master
Employees Worked With
Hans "Pete" Wimmer
