AutoNation Ford Westlake

Warranty job, took much longer than it should have to make sure the coverage would go through, lousy explanation as far as how the costs broke down - pretty amateur effort for a dealership I used to like make sure the coverage would go through, lousy explanation as far as how the costs broke down - pretty amateur effort for a dealership I used to like More

Great customer service as usual. They let me know what they were doing all the way from start to end. They let me know what they were doing all the way from start to end. More

Everyone Is Friendly. I just wish You could fix my entertainment screen it goes off and was told there is nothing they can do, my fear is when my warranty is up they you w I just wish You could fix my entertainment screen it goes off and was told there is nothing they can do, my fear is when my warranty is up they you will fix it when the money comes out of my pocket More

Service was timely, comprehensive and price was reasonable. Service Advisor was 4535 Bradley Shank. Thanks. reasonable. Service Advisor was 4535 Bradley Shank. Thanks. More

We have bought many cars in our lifetime but Autonation is by far the most satisfying experience we had. Everyone was very kind and informative. Sam was awesome. His understanding and compassion is above r is by far the most satisfying experience we had. Everyone was very kind and informative. Sam was awesome. His understanding and compassion is above reproach. Thank you everyone. More

Ashley Reubensaal was very good to work with. She made sure that all my needs and repairs were followed through with. Service department did a good job with minimal time to wait for my Ford F-150 She made sure that all my needs and repairs were followed through with. Service department did a good job with minimal time to wait for my Ford F-150. I’ve always had good service. More

Went in for the first oil change and tire rotation on my new Explorer. All of the work was completed, and was done in less time than expected. I used my FordPass points to pay for the service. When you buy new Explorer. All of the work was completed, and was done in less time than expected. I used my FordPass points to pay for the service. When you buy a new Ford you get 42,000 points. According to Ford's site (https://www.ford.com/support/how-tos/fordpass/fordpass-rewards/how-many-fordpass-rewards-points-do-i-get-per-dollar/), it should be 11,000 points for an oil change and rotation, and the 42,000 should cover the first 3 oil changes. When I looked at my points activity, there were 769 added for the service and 16,626 deducted. So, the oil change that should have taken 11,000 points cost me a net of 15,857 points. We've purchased or leased 7 new vehicles from this dealership in the last 9 years. Really starting to look like loyalty doesn't pay. More

Everyone at the dealership was extremely helpful and easy to work with. No pressure to buy and would definitely recommend. to work with. No pressure to buy and would definitely recommend. More

Team was great to work with. Omar was straight forward and answered all my questions. Truck was prepared and delivered with my thoughts and notes heard. Pricing was clear. Omar was straight forward and answered all my questions. Truck was prepared and delivered with my thoughts and notes heard. Pricing was clear. More

We received excellent customer service from Wil Ahoenan! He made the process very easy and never pressured us. He made the process very easy and never pressured us. More