AutoNation Ford Westlake

Clean, fast service. Staff not knowledgeable about rewards program. Did not tell us to mention reward prior to scheduling in order to use certain parts. Staff not knowledgeable about rewards program. Did not tell us to mention reward prior to scheduling in order to use certain parts. More

I’ve purchase my last 2 Ford vehicles from this place. The first time I did because a good friend recommended this place. The second vehicle was because I had such a great experience the first time. Th The first time I did because a good friend recommended this place. The second vehicle was because I had such a great experience the first time. They work really hard to get you the best price they can. And everyone seems really nice and easy to talk to. I plan on getting my next car from them in the future. More

The service department is hands down the worst at this location. They never return calls, it is always someone different who answers, and there is no acknowledgment when you get there. They didn’t tell me location. They never return calls, it is always someone different who answers, and there is no acknowledgment when you get there. They didn’t tell me my car was ready after they had it for a month and a half. The sales team was the one who kept me in the loop. It saddens me because I loved the sales team and spent money on a brand new car yet the service department is the absolute worst. The main lady who works in the back for rentals was rude and unprofessional during the entire encounter not only to me but to their own sales employees. More

From start to finish everyone there was very attentive and worked hard to make the process of finding a car as painless as possible. and worked hard to make the process of finding a car as painless as possible. More

Fast and great service. Found issue and fixed quickly at a fair price. Service advisor was great. Found issue and fixed quickly at a fair price. Service advisor was great. More

I was absolutely pleased by the way I was treated from the minute I walked in the door until I drove home in my new car. Thank you ! the minute I walked in the door until I drove home in my new car. Thank you ! More

very friendly and great customer service and very took care of recall issue with great expertise care of recall issue with great expertise More

I have been going to Autonation Ford Westlake for over 5 years and I am always satisfied. They are all professional and courteous and the work is always excellent. years and I am always satisfied. They are all professional and courteous and the work is always excellent. More

Absolutely fantastic customer service - the reason I keep coming back! I had a nail in my tire and called all over to see if I could bring in on a holiday weekend. I called John Lance Autonation just in case coming back! I had a nail in my tire and called all over to see if I could bring in on a holiday weekend. I called John Lance Autonation just in case, thinking there was a slim chance I would be able to get in. Well I was so wrong - they were so extremely accommodating and helpful and I was in and out in less than an hour. Absolutely the best!! More

I wanted to say that the staff are so helpful and cares about there customers. They took the time to listen. about there customers. They took the time to listen. More