AutoNation Ford Westlake

Car / super ………,sales guy / Pete was great BUT. ; the detailing was terrible/ crease in back seat between the back and the seat - very old vomit. Hinges were rusty : rug had old stains If you g ; the detailing was terrible/ crease in back seat between the back and the seat - very old vomit. Hinges were rusty : rug had old stains If you glanced at the interior, it looked fine, but the closer you looked, the worse it gets. I hate lease cars. Some people have no pride at all. I am working on the car today, it will be fine . Congrats to the people at Autonation. The Sales Manager was very helpful. He talked me off the ledge. To all of you, have a great and fruitful summer More

Brought my 2021 F-150 in for warranty work (had about 6 recalls on it). It took weeks to schedule the appointment as they would not provide a rental car even though I was in for "safety recalls". While in recalls on it). It took weeks to schedule the appointment as they would not provide a rental car even though I was in for "safety recalls". While in service, I called to check on the status of my truck and was greeted with poor customer service. The service employees could not provide an eta and it took about 3 hours to finally get an answer. When I went to pick my truck up, the front desk service employees acted like they did not want to be there and were not welcoming. When I go to pay (I had my tires rotated as well), I noticed I was being charged $90 for "free" warranty work and a tire rotation ($19.95). Eventually they removed this and I though I was on my way... I get in my truck to leave and noticed my windshield was very dirty (recall #1, replace windshield), so I go to spray washer fluid. While doing this, I notice a complete wiper arm is missing from my driver side (recall #2, wiper motor). Someone seemed to think I didn't need my other wiper!! I pull my truck back into the bay and the employees come out to investigate. We look around my truck to see if the arm was placed inside my truck when I discover the next issue. Now my tailgate will not come down (recall #4, tailgate locking mechanism). During this process, Nick (I believe a service manage brought in from Canton), was great help and kept me calm. He promised they would get everything resolved shortly, in which he held to that promise. They eventually brought in a new truck to swap wiper arms and magically my tailgate started working again. Through the entire process, I felt I was treated poorly for someone who purchased a brand new truck from this dealership. Nick in the service department was the saving grace and the only reason I didn't rate this 1-star. He was the only employee that handled the situation professionally and with urgency. Overall though, I will never return to AutoNation dealerships. More

Customer focused - willing to go the extra mile for customer satisfaction - easy to deal with. customer satisfaction - easy to deal with. More

Dave Solomon was great. He was extremely helpful in explaining the process. When the car that I thought I wanted didn’t work out, due to the size (the edge was too big for m He was extremely helpful in explaining the process. When the car that I thought I wanted didn’t work out, due to the size (the edge was too big for me), I was able to test drive the escape. I thought it was too cramped at first, then Dave showed me the steering wheel moves further into the dash and it was a perfect fit. He answered all my questions and worked together with the team to get me the best deal possible. More

I have been dealing with AutoNation for the past 20 years and have always had a great experience. and have always had a great experience. More

I had a great experience and education getting my new lease. I recommend this to everyone. lease. I recommend this to everyone. More

The sales manager Dan was an xxxxxx which is why I did not but the car from poor Armando who was nice. not but the car from poor Armando who was nice. More

possibly the worst experience I have had in my entire life and I'm 76 years old. Along with waiting 3 weeks for an oil change, my vehicle was found with several other issues. They have not had my vehic life and I'm 76 years old. Along with waiting 3 weeks for an oil change, my vehicle was found with several other issues. They have not had my vehicle of over 10 days and the service advisor never calls me back. The are seriously under staffed. Maybe today he will call?? More

I have 2 Mustang's and an Escape. I get all my service work done at Autonation Ford Westlake because it's done right, and I'm informed of any services needed to keep my car's going st I get all my service work done at Autonation Ford Westlake because it's done right, and I'm informed of any services needed to keep my car's going strong. I know if there was a problem, I can always talk to the Service Manager or go directly to Dean (General Manager) as he is always interested in having satisfied customers that are buying a new or used car or just getting service. More

Showroom was clean people were nice answered questions when asked. Very friendly made you feel comfortable Frankie made you feel at home very outgoing and Harry and Anthony explained everything when asked. Very friendly made you feel comfortable Frankie made you feel at home very outgoing and Harry and Anthony explained everything More