AutoNation Ford Westlake

Very professional and they answer all your questions. My sales person Denise Kuninch was absolutely knowledgeable and caring regarding your needs. Thank you Denise. My sales person Denise Kuninch was absolutely knowledgeable and caring regarding your needs. Thank you Denise. More

Love our new Maverick and our salesman Will was the best! Will definitely tell others!! Will definitely tell others!! More

Dropped car off on 7-14. Was called by service rep late Thursday they diagnosed engine light problem but also said air conditioner had leak. I gave them go-ahead to fix probl Was called by service rep late Thursday they diagnosed engine light problem but also said air conditioner had leak. I gave them go-ahead to fix problem. Did not hear anything about repair status, so I called on Tuesday (7-19). Left message on alternate service rep voice mail. Never heard back. Called back on Wednesday. Got voice mail again, I left message to call me. Never heard back. Finally Thursday I called main operator to ask for service manager. I got call back on Thursday AM. Was told parts were in and they would try to finish the repairs that afternoon. Got call about two hours later the car was ready. It took 8 days for repair. If I had not initiated calls, I believe car would still be sitting in some repair bay. I was told my service rep was ill with covid. But there should have been an alternate assigned but apparently wasn't. Service mgr that called back was polite gentleman, otherwise bad customer service. More

Came in for an oil change - after waiting an hour, they came out and said my lug nuts had swollen and they couldn't rotate the tires, unless they broke them off and replaced. I get that unexpected things came out and said my lug nuts had swollen and they couldn't rotate the tires, unless they broke them off and replaced. I get that unexpected things happen with cars, but why it took 1 hour for an oil change and then to receive the update. They should have been able to give me an update a lot sooner. They replaced them, which took another 50 minutes. In the end, they did apologize for the inconvenience and gave me a discount on the service for the day, which was unexpected and appreciated. Better efficiency would go a long way for both the employees and customers! More

Great customer service from Ashley! Appointment was on time and the wait was not long. Appointment was on time and the wait was not long. More

Everyone is very pleasant and very helpful. I received good updates in a timely fashion. I received good updates in a timely fashion. More

Took my truck in for routine oil change/tire rotation maintenance along with a powertrain malfunction warning light in February. They were able to diagnose the powertrain issue, but had to order parts. I maintenance along with a powertrain malfunction warning light in February. They were able to diagnose the powertrain issue, but had to order parts. I received a follow-up call in April saying the parts finally arrived. I waited until July to bring my truck back in for another routine oil change/tire rotation and they said the parts had got lost. They were able to re-order them and they arrived the next day, so they were able to complete the repair that same day. Very pleased with the customer service and timeliness to get everything completed in 2 days. More

Part for recall not in. Ashley let me know. When it gets here she will let me know. She was great. Ashley let me know. When it gets here she will let me know. She was great. More

I am always treated as if I am part of the AutoNation family, I would never go anywhere else! family, I would never go anywhere else! More

I have used this dealership for over 20 years for my personal Fords cars and for service on my Ford company cars. They are honest and do go the extra mile to satisfy their customers. If there is an issu personal Fords cars and for service on my Ford company cars. They are honest and do go the extra mile to satisfy their customers. If there is an issue, they will make it right. To sum it up: Fast, Friendly, and Honest sales and service. Darrin Kocjancic . More