AutoNation Ford Westlake

Was very well taken care of by Ashley. The service here is always curtsy rate. The service here is always curtsy rate. More

It has been a pleasure working with this dealership. Sales and service has been great. Sales and service has been great. More

I have had a few issues with this service department. They have a lack of communication, they don’t pay attention to details unless it suits them. If you do have a problem they will say they want the opp They have a lack of communication, they don’t pay attention to details unless it suits them. If you do have a problem they will say they want the opportunity to make it right but never call you back. I would rate my experience at 2 maybe 3 out of 10 and that’s only because there are a few people there that try. I’ve had everything from dishonest assessments, neglect to inform about critical break issues, and the lack of communication. I would love to be able to take my vehicle to a place that listened and cared especially when you purchase your vehicle there and purchase a warranty with them. They don’t seem to care and always make it seem like you are an inconvenience. I got regular oil changes almost every two months because of a commute they waited until I was almost “metal on metal” with my rear breaks to tell me I needed them. You had to fight with them to get a rental if you needed one. I needed diagnostic work done and told them that. They informed me the day before my appointment that they don’t do that work on Saturdays. So I’d have to reschedule another month out for that work. They said they would make it right. Never got a call back or a call in general. They don’t care! They just want your money. More

Always a pleasant experience. Personal attention and knowledgeable. Always on time, suggestions and keeps my file up to date and thorough. Personal attention and knowledgeable. Always on time, suggestions and keeps my file up to date and thorough. More

Very professional and they answer all your questions. My sales person Denise Kuninch was absolutely knowledgeable and caring regarding your needs. Thank you Denise. My sales person Denise Kuninch was absolutely knowledgeable and caring regarding your needs. Thank you Denise. More

Love our new Maverick and our salesman Will was the best! Will definitely tell others!! Will definitely tell others!! More

Dropped car off on 7-14. Was called by service rep late Thursday they diagnosed engine light problem but also said air conditioner had leak. I gave them go-ahead to fix probl Was called by service rep late Thursday they diagnosed engine light problem but also said air conditioner had leak. I gave them go-ahead to fix problem. Did not hear anything about repair status, so I called on Tuesday (7-19). Left message on alternate service rep voice mail. Never heard back. Called back on Wednesday. Got voice mail again, I left message to call me. Never heard back. Finally Thursday I called main operator to ask for service manager. I got call back on Thursday AM. Was told parts were in and they would try to finish the repairs that afternoon. Got call about two hours later the car was ready. It took 8 days for repair. If I had not initiated calls, I believe car would still be sitting in some repair bay. I was told my service rep was ill with covid. But there should have been an alternate assigned but apparently wasn't. Service mgr that called back was polite gentleman, otherwise bad customer service. More

Came in for an oil change - after waiting an hour, they came out and said my lug nuts had swollen and they couldn't rotate the tires, unless they broke them off and replaced. I get that unexpected things came out and said my lug nuts had swollen and they couldn't rotate the tires, unless they broke them off and replaced. I get that unexpected things happen with cars, but why it took 1 hour for an oil change and then to receive the update. They should have been able to give me an update a lot sooner. They replaced them, which took another 50 minutes. In the end, they did apologize for the inconvenience and gave me a discount on the service for the day, which was unexpected and appreciated. Better efficiency would go a long way for both the employees and customers! More

Great customer service from Ashley! Appointment was on time and the wait was not long. Appointment was on time and the wait was not long. More

Everyone is very pleasant and very helpful. I received good updates in a timely fashion. I received good updates in a timely fashion. More