AutoNation Ford Westlake

I have had a lot of trouble with this dealership in the past and again now. I would only recommend it if they had used car you really wanted to buy but the service department is sketchy. Recently I bought past and again now. I would only recommend it if they had used car you really wanted to buy but the service department is sketchy. Recently I bought a car and the sales guy told me it had a $700 detail for free. I ended up finding french fries and a McDonald’s wrapper in the third seat. Then I brought the car in for a rattle noise three times. My neighbor ended up finding a plastic funnel and crocheting needle in the wheel well of the spare tire. No one bothered to check it, they just kept guessing and trying to fix random stuff causing me to come back multiple times. The staff is nice, don’t get me wrong but I wonder about repairs and whether they are just fixing random things. I went there previously to have a recall item fixed and I came back three times, twice because they had the wrong part for a recall. I wouldn’t recommend service unless it was a warranty and you couldn’t go elsewhere. More

This is the best dealership you could ever buy from or have your car serviced at. Denise and Ashley always take great care of me, I would never think of going anywhere else! have your car serviced at. Denise and Ashley always take great care of me, I would never think of going anywhere else! More

They listened to my concerns and made me feel understood. They gave us a fair deal. They gave us a fair deal. More

I was impressed by their professionalism and getting us the best deal on trading in our old car and finding a new car. the best deal on trading in our old car and finding a new car. More

We were extremely pleased with Dave Solomon at Autonation Ford in Westlake. He helped us in every way possible to get us into our 2023 Ford Explorer. He walked us through this sometimes stressful process, wi Ford in Westlake. He helped us in every way possible to get us into our 2023 Ford Explorer. He walked us through this sometimes stressful process, with ease. I would highly recommend this dealership as well as Dave himself. I plan on continuing business with them in the future! More

I can hardly believe that I found the perfect car for me. Knowing that I was not in the market for a brand new car my sales person Will Ahonen was showing my wife some 2023 Escape models and then told me abo Knowing that I was not in the market for a brand new car my sales person Will Ahonen was showing my wife some 2023 Escape models and then told me about a 2022 Escape that they had on the lot that had only 3600 miles on it an a very generous Warantee from Ford. It turned out my wife decided not to get the Escape and I ended up trading in my Nissan Rogue and getting it for myself. It is a wonderful auto and I'm very pleased to have it. More

The staff, especially Nate Ford and Tempest Adams are great! They go above and beyond for the customer making it a friendly and enjoyable experience overall. great! They go above and beyond for the customer making it a friendly and enjoyable experience overall. More

Basically helping me getting the vehicle that I seen on line and delivering it to my house line and delivering it to my house More

Salesman Rob Wentz & sales management team are Outstanding; and go above and beyond.Service tech depart. Has never been good! Although sales force keeps bringing me back to buy vehicles from them Outstanding; and go above and beyond.Service tech depart. Has never been good! Although sales force keeps bringing me back to buy vehicles from them More

My experience at Autonation Westlake was amazing, I worked with John Conrad and Dave Rusnak. They were both so helpful and acccomodating. Won't be going anywhere else again! worked with John Conrad and Dave Rusnak. They were both so helpful and acccomodating. Won't be going anywhere else again! More