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AutoNation Ford Westlake

Westlake, OH

Overview
Reviews
Vehicles
4.6
1,045 Reviews
For car shoppers in the west Cleveland area, be sure to check out AutoNation Ford Westlake. Our dealership features one of the largest inventories of new and used Ford vehicles in the west Cleveland area, stocking a wide selection of the latest models, too. Our dealership also features an extensive inventory of other premium used cars, trucks, and SUVs for sale. Whether you're upgrading to the latest new Ford models, or getting behind the wheel of Ford car, truck, or SUV for the first time, we look forward to your visit!
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23775 Center Ridge Rd.

Westlake, OH

44145

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Showing 1,045 reviews

September 21, 2022

Note: Service Center is Great but Collision Center needs real help in the front office. Blasé people who seem impatient, uninterested and unfriendly. More

by darkdart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dale in Collision
Report | Print
Sep 25, 2022 -

AutoNation Ford Westlake responded

Hi Darkdart, we appreciate you taking the time to respond. The staff at AutoNation Ford Westlake take our reviews very seriously. Feel free to stop by if you ever need any more help.

September 20, 2022

I enjoyed my car-buying experience. I was quickly acknowledged, greeted by a salesperson who was attentive, fast, and provided friendly service! More

by Miss Toni
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frankie A. & Anthony C.
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Sep 24, 2022 -

AutoNation Ford Westlake responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!

September 20, 2022

We had great service from the first day we started looking for a new car! More

by kristan_3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Rusnak
Report | Print
Sep 24, 2022 -

AutoNation Ford Westlake responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 20, 2022

I am the most happiest and satisfied customer ever for the out standing work on my car 🚙 and the best service ever with outstanding customer service and mechanics thank you so much ☺️ keep up the good wo More

by Debra Howard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley,Dave solom
Report | Print
Sep 24, 2022 -

AutoNation Ford Westlake responded

Hi Debra, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

Sep 24, 2022 -

Debra Howard responded

I am greatful

September 19, 2022

Autonation was great about contacting me when a car I had requested months ago came in. The sales people where friendly and no pressure. Very good experience overall. More

by Jim
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam
Report | Print
Sep 23, 2022 -

AutoNation Ford Westlake responded

Hi Jim, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!

September 17, 2022

I discovered in the morning that one of my tires had a leak. The service department was able to patch my tire so that I could be on my way. More

by psuchy2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan Looney
Report | Print
Sep 21, 2022 -

AutoNation Ford Westlake responded

Hi, we are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!

September 16, 2022

At the last minute I had to have the service department pick up the car. They were courteous and friendly More

by Sasha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Did not get names
Report | Print
Sep 19, 2022 -

AutoNation Ford Westlake responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 16, 2022

I took my 2014 Ford Fusion in for a recall. They replaced the part but forgot to call or text when the car was ready. More

by Spyrorevolver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan
Report | Print
Sep 19, 2022 -

AutoNation Ford Westlake responded

Hi, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

Sep 19, 2022 -

Spyrorevolver responded

Auto nation did call but I didnt recognize the phone number. I only check my voice mail every two days.

September 15, 2022

I had to get my car in earlier than my appointment and they worked with me to get my car in and out. More

by lmhaas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan
Report | Print
Sep 18, 2022 -

AutoNation Ford Westlake responded

Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

September 15, 2022

Autonation Ford Westlake is very responsive to customers and even made room for my truck on the schedule when it was towed in on a couple of occasions. Ashley was great at providing me updates and time More

by hapretel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley and Harrison
Report | Print
Sep 18, 2022 -

AutoNation Ford Westlake responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Westlake! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

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