AutoNation Ford Westlake

I had my car in for one recall in Nov. The following June my car had a big item break which turns out was under recall already when I had my car in with them in Nov. Due to the warranty The following June my car had a big item break which turns out was under recall already when I had my car in with them in Nov. Due to the warranty ending in Dec, they declined to cover any of it. Ford has lost this customer. #LovingMyJeep More

Great customer service! Most recently there was a delay with a part I needed and they made sure I had a loaner and a quick turnaround once the part arrived. Most recently there was a delay with a part I needed and they made sure I had a loaner and a quick turnaround once the part arrived. More

Fantastic Dealership! I have purchased five vehicles here in the last twenty years and keep comionmg back1 When You Find something that works...You STICK WITH IT!! Than I have purchased five vehicles here in the last twenty years and keep comionmg back1 When You Find something that works...You STICK WITH IT!! Thanks Everyone!!!! More

Walked in for an oil change, not knowing I had to/should have made an appointment on a saturday early afternoon. At first I was told they would have it finished around 3. But 5 minutes later, Ashley was a have made an appointment on a saturday early afternoon. At first I was told they would have it finished around 3. But 5 minutes later, Ashley was able to get it in and ready in about 45 minutes! Thanks Ashley (and the tech who squeezed me in) More

I am a fateful customer of AutoNation Ford Westlake for about 20 years. I like the factory trained technicians and the all around professional atmosphere. about 20 years. I like the factory trained technicians and the all around professional atmosphere. More

The salesman really made me feel not rushed and was concerned about my needs/ wants. The finance department was amazing as well. concerned about my needs/ wants. The finance department was amazing as well. More

My go to place for routine maintenance and repair for my Fords. Service Advisor Jordan always gets me in and out quickly and I am always happy with the outcome. Fords. Service Advisor Jordan always gets me in and out quickly and I am always happy with the outcome. More

This dealership would not have my patronage if they weren't Prompt, Courteous, and Honest and straightforward. weren't Prompt, Courteous, and Honest and straightforward. More

Great friendly staff and comfortable waiting area in the service department. Estimations on wait time could be reevaluated per job as I was told an hour to an hour and a half and I waited 2-1/2 hours for th service department. Estimations on wait time could be reevaluated per job as I was told an hour to an hour and a half and I waited 2-1/2 hours for the vehicle to be completed for an oil change, their inspection, tire rotation and a check for recall on a wiper blade piece. All of this with an appointment for the service. They also ended up cracking one of the plastic hubcaps during the tire rotation but were very upfront with me and since it was not in stock they had placed one on order already for me to come back in and get the replacement put on in a few days (free of charge of course since they broke it). I would recommend them for sure but plan to wait a bit longer than estimated or do the shuttle home and picked back up when the vehicle is ready. More

Leased a beautiful Ford Escape! Adam, and the team worked with me to create a great and affordable lease package. These folks are kind professionals and ready to go the extra mile! Adam, and the team worked with me to create a great and affordable lease package. These folks are kind professionals and ready to go the extra mile! More