AutoNation Ford Westlake

These folks take excellent care of your vehicle and are honest and trustworthy. I've done business with them going back 20 years when they were John Lance Ford and can say without reservation that I will c honest and trustworthy. I've done business with them going back 20 years when they were John Lance Ford and can say without reservation that I will continue to do business with them. More

Everyone has been awesome. Denise in sales and Allan in service are always respectful and willing to answer any questions I have Denise in sales and Allan in service are always respectful and willing to answer any questions I have More

I would have a tough time recommending this Service Department. We took the car in for the a/c not working they kept the car for four days and could not find a problem. They charged the system stating Department. We took the car in for the a/c not working they kept the car for four days and could not find a problem. They charged the system stating they must have forgotten to charge after another non related repair. The a/c charge may have lasted two weeks and the a/c quit working again. We scheduled an appointment and night dropped the car the day before. The dealership had the car for two days, with no contact with us about what was going on. The third day we received a text stating the repair that was needed and the car would be ready by noon the following day. The car was not ready by noon and had to be delivered to us at the end of the fourth day. During the the time period for the repairs all of our attempts to contact the Service Advisor was met with a voice mail, never a live person other than the operator. We never left messages because apparently they prefer to do business via text messages instead of communicating with a live person More

They where very professional and helpful I love my vehicle all the people at the dealership where kind and very helpful vehicle all the people at the dealership where kind and very helpful More

Excellent service, Stopped in early in the morning and they promptly got me in to change my oil. Customer service rep. Ashley was the best thank you so much. they promptly got me in to change my oil. Customer service rep. Ashley was the best thank you so much. More

First time using the service dept. Express oil change. No complaints-friendly staff, work completed on time, fair price. Express oil change. No complaints-friendly staff, work completed on time, fair price. More

I have had a lot of trouble with this dealership in the past and again now. I would only recommend it if they had used car you really wanted to buy but the service department is sketchy. Recently I bought past and again now. I would only recommend it if they had used car you really wanted to buy but the service department is sketchy. Recently I bought a car and the sales guy told me it had a $700 detail for free. I ended up finding french fries and a McDonald’s wrapper in the third seat. Then I brought the car in for a rattle noise three times. My neighbor ended up finding a plastic funnel and crocheting needle in the wheel well of the spare tire. No one bothered to check it, they just kept guessing and trying to fix random stuff causing me to come back multiple times. The staff is nice, don’t get me wrong but I wonder about repairs and whether they are just fixing random things. I went there previously to have a recall item fixed and I came back three times, twice because they had the wrong part for a recall. I wouldn’t recommend service unless it was a warranty and you couldn’t go elsewhere. More

This is the best dealership you could ever buy from or have your car serviced at. Denise and Ashley always take great care of me, I would never think of going anywhere else! have your car serviced at. Denise and Ashley always take great care of me, I would never think of going anywhere else! More

They listened to my concerns and made me feel understood. They gave us a fair deal. They gave us a fair deal. More

I was impressed by their professionalism and getting us the best deal on trading in our old car and finding a new car. the best deal on trading in our old car and finding a new car. More