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AutoNation Ford Westlake

Westlake, OH

4.6
1,041 Reviews
For car shoppers in the west Cleveland area, be sure to check out AutoNation Ford Westlake. Our dealership features one of the largest inventories of new and used Ford vehicles in the west Cleveland area, stocking a wide selection of the latest models, too. Our dealership also features an extensive inventory of other premium used cars, trucks, and SUVs for sale. Whether you're upgrading to the latest new Ford models, or getting behind the wheel of Ford car, truck, or SUV for the first time, we look forward to your visit!
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23775 Center Ridge Rd.

Westlake, OH

44145

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Showing 1,041 reviews

November 21, 2022

Thank you for a great experience! Ashley, approachable, kind, understanding, and easy to talk to. My driver Joe was kind and accommodating to getting me to and from the service center More

by Marcia
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Ashley and Driver Joe
Nov 23, 2022 -

AutoNation Ford Westlake responded

Thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

November 21, 2022

I’ve been going to John lance ford (auto nation) for over 25 yrs. I like the service and personnel. They are kind and helpful and my car gets the best service. More

by nfmurphy19444
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Ashley
Nov 23, 2022 -

AutoNation Ford Westlake responded

Hello, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Westlake. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

November 19, 2022

Great dealership. Members are useful approachable and professional. They were open and honest throughout the whole process More

by Jerry.Mobley
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Recommend Dealer
Yes
Employees Worked With
Denise
Nov 23, 2022 -

AutoNation Ford Westlake responded

Hello Jerry, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

November 19, 2022

Currently the truck is being tested for oil consumption. Glad I went to Autonation for an oil change. More

by bill.hannemann
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Yes
Employees Worked With
Sorry, I can't remember the gentleman's name who wrote up my service ticket. However he was very helpful and courteous . The service department kept my paperwork until test is completed.
Nov 23, 2022 -

AutoNation Ford Westlake responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

November 18, 2022

As Usual, Ashley is great example of what customer service is supposed to look like. She always takes such good care of our family of Ford cars. Service team is excellent at AutoNation Westlake! More

by rene3343
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Ashley L (AJ)
Nov 22, 2022 -

AutoNation Ford Westlake responded

We are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!

November 17, 2022

Sales staff and service department are both excellent. Ashley Ruebensaal in the service department is friendly and informative through the whole service process. More

by Dennis Rymarczyk
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Recommend Dealer
Yes
Employees Worked With
Ashley Ruebensaal
Nov 21, 2022 -

AutoNation Ford Westlake responded

Hello Dennis, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Ford Westlake and we hope to be of service again in the future.

November 17, 2022

Dropped car off unannounced with tire and brake issues. Service personnel were very busy, but took time to listen to my problem and write the repairs up. Took care of the issues, kept me updated . Excellen More

by Scintojr
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Recommend Dealer
Yes
Employees Worked With
Young man with beard
Nov 21, 2022 -

AutoNation Ford Westlake responded

Hello, We are pleased to hear you had such a positive experience with us, We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

November 17, 2022

I took my car in for a safety call and it was taken in right away the person I was supposed to see was not there at the time but there was another lady there and she took me right away got me and think of More

by Mariellen Palmer
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Recommend Dealer
Yes
Employees Worked With
Ashley Langlois
Nov 21, 2022 -

AutoNation Ford Westlake responded

Hello Mariellen, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of AutoNation Ford Westlake and we hope to be of service again in the future.

November 16, 2022

Everyone was so helpful and worked to help me make a tough decidision. I’ll be back in three years. More

by Mscharf44070
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frankie -Brandon
Nov 21, 2022 -

AutoNation Ford Westlake responded

Hello there! Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 16, 2022

Service Advisor Jordan always gets my vehicle in quickly and repairs complete by the promised time. AutoNation Ford Westlake is my go to for all vehicle needs. More

by basment
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorden Looney
Nov 21, 2022 -

AutoNation Ford Westlake responded

Hello, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

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