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AutoNation Ford Westlake

Westlake, OH

Overview
Reviews
Vehicles
4.6
1,045 Reviews
For car shoppers in the west Cleveland area, be sure to check out AutoNation Ford Westlake. Our dealership features one of the largest inventories of new and used Ford vehicles in the west Cleveland area, stocking a wide selection of the latest models, too. Our dealership also features an extensive inventory of other premium used cars, trucks, and SUVs for sale. Whether you're upgrading to the latest new Ford models, or getting behind the wheel of Ford car, truck, or SUV for the first time, we look forward to your visit!
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23775 Center Ridge Rd.

Westlake, OH

44145

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Showing 1,045 reviews

November 26, 2022

Service department is the best fixes everything right the first time never have to go back for repairs on the same thing More

by Jokerswildkman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
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Nov 28, 2022 -

AutoNation Ford Westlake responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

November 22, 2022

My only complained is my tires were rotated, when I got the car back my tires only had 21 pounds of pressure. I would have thought that would have been checked. More

by quaker43073
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
I don't remember names
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Nov 24, 2022 -

AutoNation Ford Westlake responded

Hi, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (440) 296-3019. We hope to hear from you.

November 21, 2022

Thank you for a great experience! Ashley, approachable, kind, understanding, and easy to talk to. My driver Joe was kind and accommodating to getting me to and from the service center More

by Marcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley and Driver Joe
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Nov 23, 2022 -

AutoNation Ford Westlake responded

Thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

November 21, 2022

I’ve been going to John lance ford (auto nation) for over 25 yrs. I like the service and personnel. They are kind and helpful and my car gets the best service. More

by nfmurphy19444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
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Nov 23, 2022 -

AutoNation Ford Westlake responded

Hello, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Westlake. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

November 21, 2022

Everything went very well and was done in a timely manner, I was very pleased. More

by Ty22970
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James
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Nov 23, 2022 -

AutoNation Ford Westlake responded

Hello, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!

November 21, 2022

The Staff was very nice and drove me to and from my job during the day. Everything is fine with the car. More

by maureenscullin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember names
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Nov 23, 2022 -

AutoNation Ford Westlake responded

Hello, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!

November 21, 2022

Efficient and friendly service. Ashly handled all aspects as a ten plus attitude and knowledge.. More

by Barbara Baraga
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashly
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Nov 23, 2022 -

AutoNation Ford Westlake responded

Thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

November 19, 2022

Great dealership. Members are useful approachable and professional. They were open and honest throughout the whole process More

by Jerry.Mobley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Denise
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Nov 23, 2022 -

AutoNation Ford Westlake responded

Hello Jerry, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

November 19, 2022

Currently the truck is being tested for oil consumption. Glad I went to Autonation for an oil change. More

by bill.hannemann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry, I can't remember the gentleman's name who wrote up my service ticket. However he was very helpful and courteous . The service department kept my paperwork until test is completed.
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Nov 23, 2022 -

AutoNation Ford Westlake responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

November 18, 2022

As Usual, Ashley is great example of what customer service is supposed to look like. She always takes such good care of our family of Ford cars. Service team is excellent at AutoNation Westlake! More

by rene3343
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley L (AJ)
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Nov 22, 2022 -

AutoNation Ford Westlake responded

We are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!

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