AutoNation Ford Westlake

I ordered a custom Bronco Outer Banks in Mar 2022. I was told I would receive regular emails letting me know when my Bronco hit production, when it would be shipped, when to pick it up, etc. And it co I was told I would receive regular emails letting me know when my Bronco hit production, when it would be shipped, when to pick it up, etc. And it could take 1, 6, or 12+ months. I never received a single email (aside from marketing/promo messaging trying to get me to buy ford accessories, service, etc., for a vehicle I didn't have), yet a friend who also ordered a Bronco about 6 months before I did. Instead, I called monthly, only to be told there was no info. Until my husband called in Sept and found out that our SUV would be produced Sept 19 and delivered Nov 2022. Fast forward three days. I got a call. The Bronco was done, and we would have 5 days to pick it up once it was delivered. We frantically tried to figure out who was wrong AND come up with the money/time to pick it up. Fast forward to the day we picked up the SUV, and the inaccuracy, misinformation, and false promises continued. The sales rep said one thing, the finance manager another, and the manager something else; the price of our vehicle changed, and instead of just making the adjustments right then and there - we had to pay $2k+ more and wait for Ford to send us our money back; our auto show coupon ($250) discount expired, etc. After a series of calls to Ford Corp and the Westlake dealer, I have now learned that the $2k refund I was promised by Will Ahonen, Internet Mgr, Nate Ford, Sales Mgr, and Harry, the previous finance manager, at AutoNation Ford Westlake when I bought it was a mistake & should never have been promised. Ford Corp said the dealership promised and sold me a car at a specific amount and promised there would be a refund (I have the original signed ordered/purchased paperwork), so they should honor their commitments & issue a refund. Westlake says that we got a "good deal" and ADMITTED they made a mistake but are refusing to pay what they promised. Whether or not we got a "good deal" is not the point. Keeping the promises made is. More

They have been servicing my car since 2016, and happy that they never tack on any unnecessary work, since I'm on a tighter budget now. that they never tack on any unnecessary work, since I'm on a tighter budget now. More

I have been Very Happy with the service at Auto Nation at Westlake since 2003! Ashley Langlois and the Team there are good problem solvers and know how to treat me! Thank You! Westlake since 2003! Ashley Langlois and the Team there are good problem solvers and know how to treat me! Thank You! More

Everyone was very friendly and courteous. The technician did forget to give me a new window reminder sticker and removed my tire rotation sticker which was from another company.. I called bac The technician did forget to give me a new window reminder sticker and removed my tire rotation sticker which was from another company.. I called back and they said I could stop back but I was already home. More

No return for service visits. Always fixed the 1st time. Always use factory Ford parts. Any recall taken care of. Always fixed the 1st time. Always use factory Ford parts. Any recall taken care of. More

Service department is the best fixes everything right the first time never have to go back for repairs on the same thing first time never have to go back for repairs on the same thing More

My only complained is my tires were rotated, when I got the car back my tires only had 21 pounds of pressure. I would have thought that would have been checked. the car back my tires only had 21 pounds of pressure. I would have thought that would have been checked. More

Everything went very well and was done in a timely manner, I was very pleased. manner, I was very pleased. More

The Staff was very nice and drove me to and from my job during the day. Everything is fine with the car. during the day. Everything is fine with the car. More

Efficient and friendly service. Ashly handled all aspects as a ten plus attitude and knowledge.. Ashly handled all aspects as a ten plus attitude and knowledge.. More