AutoNation Ford Westlake

Put 3k down on a 5.6k car. Needed to establish credit so I took out a loan. Wanted to ensure the vehicle would last the length of the loan so I purchased a warenty. Before I relized it I ended up spending 9 I took out a loan. Wanted to ensure the vehicle would last the length of the loan so I purchased a warenty. Before I relized it I ended up spending 9k on a car that isnt worth 7k. They made me wait for hours to see the finance people then killed me on my interest rate. Month into driving the vehicle the ball joints start squealing horribly. I emailed the salesperson even though ball joints arent covered under the warrenty. His response was pre determained message about reviews. So here I am. THEY WILL TAKE ADVANTAGE OF YOU IF THEY CAN. I wont say its the worst place to buy a car. Only that my expierence was bad. Hopefully service people will change my mind, but I am now skeptical of the whole company. More

The was the 2nd Ford Fusion that we have purchased from Barb Johnson at John Lance Ford. The car is great exceeding our expectations in every way. Barb and the others at John lance also continue to exceed Barb Johnson at John Lance Ford. The car is great exceeding our expectations in every way. Barb and the others at John lance also continue to exceed expectations. They are friendly and courteous at all times. They proactively provide all the information regarding your purchase or lease pricing and agreement and insure that you are very comfortable with every aspect of the transaction. Barb even went out of her way, at I expect some extra expense to the dealership, to order us exactly the car we wanted when she could not locate one in the region. The car was checked and prepped perfectly and she took as much time as we needed to be comfortable with our 2013 Fusions many features before we drove it away. Barb and her manager Dean have treated us great. Working with us as consultants rather than as salespersons. I would highly recommend Barb Johnson @ John Lance Ford to anyone and everyone in the market for a new or used Car.....and by the way...our 2013 Fusion Titanium AWD is a delight. We drove the MB C class and the 3 and 5 BMW as well as a Land Rover Evoque and the other more direct competitors from Honda, Chevy and the rest and believe me when I say that even the so called higher end vehicles can not compare in any measure to the 2013 Fusion. Thanks Barb ! More

I can't say enough about how great of a dealership this is! Bev Olecki has got to have THE most patience to deal with a crazy customer like myself. I've switched my mind so many times, and she doesn't ma is! Bev Olecki has got to have THE most patience to deal with a crazy customer like myself. I've switched my mind so many times, and she doesn't make me feel bad about it, and she is always on top of things. From scheduling, to test driving, through all the financials, everything went smoothly and seamlessly from one department to the next. I feel great about my purchase, and have always trusted John Lance Ford with their sales and service, both in the showroom and their service center. I've been a customer of theirs since 1998 and they've never let me down! If you're on the fence, just call, make an appointment with Bev (or email her- that seemed to work best with my nutty schedule) and just start by getting information. You won't be sorry. More

This place is an exact match to every stereotype you've ever heard about car dealerships... We went to John Lance because of the selection of used compact SUV's we saw on the lot. When approached by the s ever heard about car dealerships... We went to John Lance because of the selection of used compact SUV's we saw on the lot. When approached by the salesman, we instantly stated that we had questionable credit, and were looking for a reliable family vehicle, as my wife's car was on it's last legs. He had no problems "befriending" us and relating to the stress involved with an unreliable mode of transportation. He shared stories about his own family and understanding the position we were in, so we believed it to be a trustworthy, honest place. After choosing a vehicle we were pleased with and told was probably the best deal on the lot, we started the buying process. There were many steps involved, and were told during each step that it would take about 20 minutes. Each step took at least twice that long. An excruciating 6 hours later, we finally drove away in the car. The first month went by and we never received the title as promised, so we had to acquire another 30 day tag. 20 days later, the car stopped moving. I pushed it back to the dealership because before we left the lot at the time of purchase, our salesman assured us that if there were any problems with the vehicle, to bring it back up there & the "all-star' service team would check it out and let us know what would need to be fixed, and had plenty of loaners available if the car had to be in the shop for an extended period of time. He also told us of his personal mechanic that he would hook us up with if need be. The first thing the service people told me was that before they would do anything, I would have to pay $130 for a diagnostics test. I mistakenly agreed and then asked about a loaner so that my wife could take my kids to school & get herself to work, Surprise, surprise...they had no loaners available. I was promised that the car would be looked at right away and would get a call shortly on the status of the vehicle. I dropped the car off before 8am, and when I hadn't heard back from them by 12:30 I decided to call. The service department had no information for me, as the gentleman helping me was at lunch. I was told he would be returning in 15 minutes, and would call me back with the info as soon as he returned. After not hearing from him for another hour, I called back and finally talked with him. He informed me that I needed a new transmission, and quoted a price of $4200 ($1000 more than I owe on the vehicle). Not until I told him that I had no means of coming up with that kind of money on the spot did he give me a second option of a used tranny from a junkyard for $2900. I returned to the dealership that same evening to find out if they were willing to work with me on some reasonable options, as this was a major inconvenience and burden on my life and the only response I got from everyone I talked to was "Didn't you get the extended warranty?" I chose not to get the warranty because of the simple fact that it would have doubled my car payment, and since I put $6000 cash down on it, that it would defeat the purpose of trying to work out a payment that would fit into my budget. They then talked to the service manager who assured me that he would get me a better deal, which he did, barely... I took it upon myself to try to find a less expensive way to fix the car & got a shop to quote me $1800 with a 2 yr warranty. When I called the service manager back to let him know that I was taking the car somewhere else to get fixed, he immediately got upset with me. When I explained that I had to go with the better deal, he wanted to know where I was taking it, how far it was from John Lance, how it was going to be fixed, and tried everything in his power to convince me to keep it there so that they could fix it. I explained that if he could match the price & warranty, he could do the work, and he stated that no one could do it for the price I gave him. I apologized for wasting his time, and that I had to go the cheaper route, and he hung up on me. Did I mention that I still have not received the title? I will never take my car back there, even for the four free oil changes they gave me at the time of purchase. I will make it my mission to ensure that nobody goes to this dealership in the future. Dealing with this company has been one of the worst experiences of my life. FJLF More

John Lance Ford was the company through which the company I worked for acquired all of our company lease vehicles. For that reason, I had driven 4 different vehicles over the years, all of which were servic I worked for acquired all of our company lease vehicles. For that reason, I had driven 4 different vehicles over the years, all of which were serviced by John Lance, and all of which I purchased from the Lease Company at the end of the lease. This background is provided just to explain that 1) I have a long (16 year) familiarity with the company, and 2) I have a long history with Ford products (5 Tauruses, 1 Expedition, 1 Excursion, 1 F150 Pickup prior to the latest purchase). I knew that John Lance's service department was setup in a remarkable fashion, the likes of which I had never seen. You literally drive into the shop, discuss your vehicle needs with the team leader, decide what you are going to do, and, if needed, receive a ride to work or get a rental car right now right there. Fantastic, never saw anything like it. So that's just a little bit on my previous experience. This time was different. We needed a new vehicle for my wife. She is an elementary school teacher, and comfortable, reliable, safety conscious equipment is a high priority for her, but maybe even more for me (to relieve concerns about her work commute!!). As further background, she wwas involved in a serious accident on I90 East when a driver 2 cars ahead of her cut into her lane in front of a car that was in front of her. This triggered a 4 car collision where she was car #3, and she was not the cause of the accident. The guilty driver sped off, the other 3 cars were incapacitated, however the Expedition, while heavily damaged, protected her during this accident that started at about 65 mph! We tried to have it repaired, but the shop we used was simply unable to satisfactorily repair our vehicle (stupid choice on my part actually), and we ended up trading it for an Excursion (love it). Additionally, we travel quite a bit with 2 grandchildren in car seats, and that is another reason for our safety concerns. My wife had done some research with her teacher friends, discussing different options, riding with others to meetings, etc. During this time she spent some time in several foreign SUVs that were impressive to her. Then one day she got a ride with a teacher friend who owns a Ford Escape. She loved it. She wanted to research and see if we could get a new Escape. I started on the internet, I believe it was the Ford Company website for starters, and we filled out a "wish list" for the car she wanted. Of course, for starters she wanted EVERYTHING! There were so many features and functions we had never even heard of that we basically picked them all! I wanted her to have 4 wheel drive because of the winter weather here in Cleveland, and I also wanted to have the tow package so we could use it for a light trailer for hauling a riding lawn mower or ATV or such. So we filled in everything! At this point I was looking for pricing information, and trying to find the best deal I could find. We picked a vehicle first, then went looking for a place to buy it. John Lance was the first to respond! This amazed me at the same time it made me pretty happy since it was the Ford dealership with which I had at lot of experience, even though I had never purchased a Ford directly from them. Everything I bought came through my company who used a leasing agency. Regardless, quite a nice coincidence, I thought. At this point I met Pete Murray. Pete is the internet sales guru at John Lance. If somebody like me is cruising the internet looking for the Ford of their dreams, he will find Pete. For us, after making contact with Pete, everything went great. Prior to visiting the dealership, Pete and I had several long discussions regarding the Escape using John Lance's website. We had closely and completely reviewed the sticker for the Escape that met all of our wish list. John Lance's website is great in that regard, you can not only review vehicles by stock number, but when you get there, you will find not only a write-up of everything available, but pictures and a video of the unit you are interested in. My wife sat next to me most of the time Pete and I were on the phone reviewing Escapes. He quickly directed me through the site to the specific Escape, and off we went. Now that we had the Escape identified,we set a time for a test drive, and we met at the dealership on Thursday evening, May 24. He was courteous, well informed, well prepared, and just a great guy to work with. I asked him to work directly with my wife and daughter as they needed to make decisions regarding the acceptability of the Escape. I did not want to be a pusher in the process, I wanted my wife to make the decisions on the Escape that she wanted, not one that I wanted. Pete had the Escape sitting right in front of the dealership, and he took my wife and daughter to the Escape, explained the features, and they went for a drive. When they came back, both of the women were very positive about the Escape. This was the one my wife wanted, so my son in law and I began the negotiation process with Pete. Our negotiations were very simple. The details on the cost of the Escape on one side, the offer for the trade in on the other side. He covered the entire sheet very well. I learned something about my trade in that I did not know that actually made me more determined to complete the purchase of the Escape than it made me upset at how it negatively affected the trade value. However, we covered that issue, I made a counter-offer that we could afford, Pete reviewed the offer with the manager, and it was accepted. We had my wife's Escape! Today she drove it to work, and when she got there she called and was excited about the drive and her first use of the reverse camera in backing into her parking spot. Both of us were amazed by the reverse camera. Not so much the picture itself, even though it is great, but the location of the picture itself. The only backup camera I had ever seen was in a Lexus, and it was in the dash kind of like a small dvd. Ford put their back up camera picture in the rearview mirror! That is a great way to do it. The reverse picture is on the left side of the mirror, so you see the same broad mirror view you are used to, plus a picture on the side of the area that you could NOT see before! Fantastic. Also the left and right outside rear view mirrors have a "blind spot" feature that is a portion of the mirrors that is angled to allow you to see into the blind spot. Great safety addition! Our Escape also has a feature I had never heard of or seen that gives you the ability to change the interior ambient light. Awesome. When we drove home it was night, and we had the ambient light set on blue. It makes looking around inside much easier and is comfortable on the eyes while not making it difficult to see through the windshield. We had a great experience buying our Escape. Having already had experience with John Lance's service department I am also confident we will have a good maintaining our Escape. Thank you to John Lance, Pete Murray, and Ford Motor Company. Doug Mix More

Really nice people and found a car that I could buy. Made sure that I knew where everything at the dealer was and who to talk to. Really Nice! sure that I knew where everything at the dealer was and who to talk to. Really Nice! More

John Lance Ford was one of the best dealerships I have bought from. I gave this store 5 stars because of the very friendly salesmen and decent price. bought from. I gave this store 5 stars because of the very friendly salesmen and decent price. More