AutoNation Ford Westlake

Fantastic Buying experience at AutoNation - Westlake My husband I recently moved from Rochester, NY and were interested in a new vehicle. I was connected through Edmunds with Autonation Ford, Westlake. My husband I recently moved from Rochester, NY and were interested in a new vehicle. I was connected through Edmunds with Autonation Ford, Westlake. Barb Johnson was the first to call me and we had an instant connection because she talked to me about me first. Within 2 days we had our new vehicle... no changes to what was offered to what we paid, easiest people to work with in financing.... BTW they got us a fantastic rate! This dealership is about 30 minutes from our home but we'll be going there for service because of the amazing buying experience we had. More

NO HELP WHATSOEVER!! MANAGER INSISTED NOT A COVERED ITEM I went to your JOHN LANCE FORD-WESTLAKE dealership last week. I have a new Ford-Focus 2014 which is 7 months old with 7,000 miles. I have a tear i I went to your JOHN LANCE FORD-WESTLAKE dealership last week. I have a new Ford-Focus 2014 which is 7 months old with 7,000 miles. I have a tear in my weather/rubber stripping on the drivers side. On the body of the car. Tear is about 6 inches long. Chris the manager said, "ITS NOT COVERED" without even investigating any further. I was very upset. I was totally treated wrong by your manager. I went back to Amherst Ford where I had bought my car. The manager was very nice and said "we will take a picture and send it to FORD" I am going tomorrow to get my "NEW WEATHER STRIPPING put on by the Amherst Ford Dealership"!!!! NO CHARGE! COVERED ITEM SO PLEASE, LET YOUR MANAGER CHRIS KNOW HE WAS NOT HELPFUL AT ALL!!!! Chris also said, "Good Luck with getting this covered"! Please notify your staff as well as Chris your manager, to take the time to see if things are covered! I hope this doesn't happen to the next person. Very upset, Trudy Pretzlaf More

Very satisfied mustang owner In May 2014 I bought a new Mustang convertible. Denise Kucinich assisted me for 3 months while I was comparing other cars and dealers. The purchase wa In May 2014 I bought a new Mustang convertible. Denise Kucinich assisted me for 3 months while I was comparing other cars and dealers. The purchase was stress free. I recommend this dealership to anyone. Well done. Price and financing were great!!!!! More

Impressive Customer Service We purchased our second car through Barb Johnson at John Lance Ford and couldn't have been more happy with our experience. Everyone there made you fee We purchased our second car through Barb Johnson at John Lance Ford and couldn't have been more happy with our experience. Everyone there made you feel welome. From sale, finance to mainenance crew. More

Barbara Johnson/AutoNation of Westlake, Ohio My brother knows cars. My brother knows when someone knows about cars. My brother referred me to Barbara Johnson, when I was considering purchasing a My brother knows cars. My brother knows when someone knows about cars. My brother referred me to Barbara Johnson, when I was considering purchasing a car, as he had just purchased a car from Barbara, and was very impressed with her knowledge of her product. We set up an appointment to come in and see her. She took time presenting written information to me, for review, on any car I was interested in. She did background work, while we were test driving the used car I was considering, on the history of the vehicle, in addition to the Car fax report. I ended up purchasing the Ford Fusion (love it!), at, I believe, a fair price, and having had a positive car-buying experience. I would highly recommend contacting Barbara Johnson, if you are considering a Ford car. Thank you Barbara. Dianne S. More

I visited Auto Nation Ford in Westlake to turn in my 2012 Ford Fusion that I had leased for two years. I had Leased this vehicle from Barb two years ago and she kept in touch with me on a regular basis. Sinc Ford Fusion that I had leased for two years. I had Leased this vehicle from Barb two years ago and she kept in touch with me on a regular basis. Since I was completely satisfied with Barb and Autonation on the previous lease I was interested in purchasing a used vehicle to replace the lease turn in. I purchased a used 2008 Ford Edge Limited from Barb and she got me an awesome deal on that vehicle. There were a few minor issues with the vehicle, I contacted Barb and she immediately contacted the service department on my behalf and got the issues taken care of the same day. Brenda in service was also a pleasure to deal with. I highly recommend Barb Johnson, Internet sales Manager, she is very attentive and will work with you to find you the right vehicle at the right price, you can't go wrong. Brenda in service is very pleasant and professional, I could not be happier. Will definitely return to this dealership when I am ready to purchase my next vehicle and let Barb find my next car. More

Working with Barb Johnson for my first leased vehicle was easy and pleasant. She took the time to explain everything clearly and worked with me to put me in the right vehicle at the right price. Everyone a easy and pleasant. She took the time to explain everything clearly and worked with me to put me in the right vehicle at the right price. Everyone at the dealership was pleasant and friendly. Nice facility. More

Our experience with Ford AutoNation in Westlake, Ohio was excellent! We bought a 2014 Ford Focus, and our salesman, Chuck Greene found the car we wanted in the color we wanted. He had excellent knowledge excellent! We bought a 2014 Ford Focus, and our salesman, Chuck Greene found the car we wanted in the color we wanted. He had excellent knowledge of the product, and was especially helpful with knowledge of how the Ford Sync system worked with our iPhone! The additional instruction class we attended, that he presented was also valuable! We visited at least 5 competitor car dealerships, before settling on the Ford Focus, and Ford products again were the best of the lot! This dealership has excellent service, as we have had our cars in over the years. We have great confidence in Nick Nunnardi in the Service Dept. He has always been honest with us when bringing in our cars, in the past for service, and goes out of his way to inform you about the situation for which we needed service. The dealership has a very friendly atmosphere. All employees were friendly and helpful. More

The people at Auto Nation were very professional. They came to me when I came through the door and asked me what I was looking for in a car. They brought the different cars to me and allowed me to test dr came to me when I came through the door and asked me what I was looking for in a car. They brought the different cars to me and allowed me to test drive several cars before I made my final decision. I liked that I sat down with one sales person (Chuck) and then only one finance person. I didn't get tossed between a whole bunch of people. Overall, it was great experience. More

Chuck Greene was the kindest most pleasant sales person I have ever dealt with. He treated my wife and I with complete kindness and respect. Never once trying to power sell us. He is very knowledgeable of hi have ever dealt with. He treated my wife and I with complete kindness and respect. Never once trying to power sell us. He is very knowledgeable of his products and was able to answer all of our questions. The sales and finance teams worked with us to to work out a deal that we were extremely satisfied with. The process of purchasing our 2014 Edge SEL was gratifying and we would and already have, recommend this dealership to anyone looking to purchase a vehicle. I have been bringing my 2006 Explorer here for 4 years for service. Again without any complaint and always 100% satisfaction. Our overall experience with Autonation Westlake is by far the best car buying experience we have ever had. Thank you Chuck and team. Scott and Karen More