AutoNation Ford Valencia - Service Center

no problems. the extended warranty company was a bit sluggish approving the work. That's not the dealers fault. sluggish approving the work. That's not the dealers fault. More

I brought my car in for a service and was very pleased. My car was completed in the time frame promised by the service advisor Samuel White. He was polite ad professional. My overall experience was excep My car was completed in the time frame promised by the service advisor Samuel White. He was polite ad professional. My overall experience was exceptional. More

Poor Service, vehicle Advisor Javier told me it would take a week to repair my Lincoln MKZ 2019. I had an appointment and the advisor told me that waiting was NOT an option as it could take up to 2 days take a week to repair my Lincoln MKZ 2019. I had an appointment and the advisor told me that waiting was NOT an option as it could take up to 2 days for a technician to make a vehicle diagnostic. I AM EXTREMELY DISSATISFIED WITH VALENCIA AUTONATION REPAIR THAT I AM NEVER GOING THERE AGAIN. I drove my car to Palmdale Ford Service and they fixed my vehicle in less than 1 day. Diagnostic was completed and my vehicle was ready to pick up. I don't know what the Valencia service team is doing but they clearly have different priorities rather than satisfying customers. Then communication was HORRIBLE, why did someone book me an appointment if the advisor CAN'T fix the vehicle or do a diagnostic on the vehicle???? That is a waste of time for the customer and that is a waste of resources for the customer. What if the customer went to Valencia from another city just to get their vehicle fixed??? Instead Advisor Javier told me, "your vehicle has not been serviced by a technician yet, I know its day two that we have had the vehicle sitting overnight but we are backed up from the holidays", "you can try to pick it up and take it to another dealer if you'd like". Thank you Ford! More

Came early and helped immediately. Everyone masked, made me feel safe. Got routine work done ahead of estimated time. me feel safe. Got routine work done ahead of estimated time. More

I like the dealership. I just got a oil change. Only the oil. I guess my tires didn't need rotating. oil. I guess my tires didn't need rotating. More

The customer service is excellent. When you have an appointment they take care of you quickly and timely. appointment they take care of you quickly and timely. More

Very Professional, in and out of the department at scheduled time. Mike did a great job informing me of what exactly had to be done and providing me with options. scheduled time. Mike did a great job informing me of what exactly had to be done and providing me with options. More

Professional - did not hassle me or try to sell me services I did not need. Came in to get a recall taken care of, and 30,000 mi service. Car was done earlier than estimated. Dropped car off before 8a services I did not need. Came in to get a recall taken care of, and 30,000 mi service. Car was done earlier than estimated. Dropped car off before 8am, was done by 12:30pm. More

The service advisor Matt was extremely helpful. My truck was ready as promised and all recalls were completed along with replacing a damaged heat shield. was ready as promised and all recalls were completed along with replacing a damaged heat shield. More