AutoNation Ford Valencia - Service Center

Mike Is my Service Advisor and quote was near my estimate for my Mustang. Quick with getting the work done when the appointment was made. Reasonable amount of time to get the work completed. for my Mustang. Quick with getting the work done when the appointment was made. Reasonable amount of time to get the work completed. More

When it came time to purchase a new car, I chose another Ford because I have had great customer care in their service department. Friendly, helpful, and fair. Ford because I have had great customer care in their service department. Friendly, helpful, and fair. More

Mike Is my Service Advisor and always quotes my estimates super close or under the total when I pick up my truck. Quick with getting the work done when the Appointment Is made! super close or under the total when I pick up my truck. Quick with getting the work done when the Appointment Is made! More

My service advisor Sam was great and very courteous. They returned my car back to me under the time anticipated. They returned my car back to me under the time anticipated. More

I had my Oil change in and out in 1 hour record time for a car dealership a car dealership More

I have a couple gripes and it's not the advisor's fault it is how they are trained or told to conduct business. So they are very DISPARATE with actual costs. I took my vehicle in for a coupon service (mult it is how they are trained or told to conduct business. So they are very DISPARATE with actual costs. I took my vehicle in for a coupon service (multi-point high mileage check type). 1. I asked the cashier if the service portion had a charge since no one scanned or asked for my coupon. They could not answer the question... they looked at the invoice like I had just done... could not answer. I ended up finding it buried in the paperwork... as $0.00. Ok good, but why can't anyone answer the question about your paperwork? 2. Next when the vehicle was almost ready I was told I might need a new air filter. No problem, I was overdue. When I asked the cost I was told "about $20." Then I was asked more than once in this fashion, "would you like me to add that and I can put it in for you? Or you can do it yourself its super easy." More than once, I was asked if I wanted the technician to put it in. "Its no problem at all I can do it, its very easy." So I said yes. Upon searching the invoice I am charged $26 for the filter (not vastly apart from what I was told) but there is a $36 charge for installation!! WHEN WERE YOU GOING TO DISCLOSE THIS? I get there might be a charge but never at any point was it mentioned and I felt very deceived. Now I as a customer must ask multiple times to get a full and complete answer on pricing. I will be reaching out to have this refunded. More

When we called AutoNation Ford Javier answered the phone. He was very polite as we told him our problem we were having with our 2016 Explorer. He got us in right away and kept us updated. We had to wait f He was very polite as we told him our problem we were having with our 2016 Explorer. He got us in right away and kept us updated. We had to wait for parts to come in. Javier set us up to get a rental car since it was covered in our warranty. He let us know when our car was done and we could pick it up. More

Sam in service was great. Better than any dealer in the area. My parts showed up early. He got my work van " which my company needs on the road daily" in and back out the next Better than any dealer in the area. My parts showed up early. He got my work van " which my company needs on the road daily" in and back out the next day with 2 recalls done. Because of Sam I came back a few days later to buy a new car. I've spent almost 100k at an adjacent dealer and received such bad service I won't buy from them again. What good is buying an extended warranty if the dealer can't get you in. Great service you won't be let down. More

Sam my service writer was great. Friendly and knowledgeable. Made my reservation online. I was in and out of there quick. Definitely recommend Autonation Ford! Friendly and knowledgeable. Made my reservation online. I was in and out of there quick. Definitely recommend Autonation Ford! More