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AutoNation Ford Valencia - Service Center

Valencia, CA

4.6
701 Reviews

701 Reviews of AutoNation Ford Valencia - Service Center

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October 03, 2022

Excellent service! I was right on time for my appointment and they took me in right away!. Sam was my Service Advisor and he was efficient and polite. More

by hmonterrosa1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Oct 08, 2022 -

AutoNation Ford Valencia responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

October 03, 2022

Always great service, timely and on point. Mike is awesome, always follows up with a phone call with updates and/or changes. I'm glad I bring my Fusion here for service. Would highly recom More

by Letty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Duff
Oct 08, 2022 -

AutoNation Ford Valencia responded

Hi Letty, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Ford Valencia and we hope to be of service again in the future.

October 02, 2022

Great service, friendly and clear with what was going on with my car. Solved the issue in a timely manner More

by Bckysar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg
Oct 08, 2022 -

AutoNation Ford Valencia responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 02, 2022

Great experience with the staff there, great sales team as well as customer service. I would recommend them to anybody More

by Kyroneblakney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul
Oct 08, 2022 -

AutoNation Ford Valencia responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Valencia. Please let us know if there is anything else we can do for you; we are more than happy to help!

September 30, 2022

As soon as I arrived I was approached by Greg my service representative who took care of everything I needed. More

by Jonathan Ramos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg & I believe Donna front desk lady
Oct 05, 2022 -

AutoNation Ford Valencia responded

Hi Jonathan, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

September 29, 2022

I have always had a great experience with the service at Ford Valencia! Mike is amazing! More

by Mgutierrez1700
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Oct 06, 2022 -

AutoNation Ford Valencia responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

September 28, 2022

I tried making a service appointment via phone and was told all agents were busy and they would call me back. Funny thing is, I was outside the office and they were all joking around looking at their phon More

by Dmhopkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No one in particular until Veronica
Oct 03, 2022 -

AutoNation Ford Valencia responded

Hi, we are deeply disappointed by your experience at AutoNation Ford Valencia. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (661) 382-4700. We hope to hear from you.

September 28, 2022

It was easy to set-up a service appointment for a safety recall. When there, I was told it would be around 90 minutes, as I was going to wait. I went out to get some breakfast and it was ready in around 90 More

by tomalot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Duff
Oct 03, 2022 -

AutoNation Ford Valencia responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

September 27, 2022

I have been going to Valencia Ford for many years. I have always been well taken care of by the service staff and my service manager Greg Speer. More

by Minirock247
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Speer
Oct 02, 2022 -

AutoNation Ford Valencia responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Valencia. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us anytime! Take care!

Mar 23, 2023 -

Minirock247 responded

Will do and thank you.

September 26, 2022

Greg Speer handled our issues professionally and has a tremendous knowledge of our ford vehicles every time we bring them in. More

by rickvillalovos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Speer
Oct 02, 2022 -

AutoNation Ford Valencia responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

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