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AutoNation Ford Valencia - Service Center

Valencia, CA

4.6
701 Reviews

701 Reviews of AutoNation Ford Valencia - Service Center

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November 20, 2022

Great sevice! Veronica very knowledgeable, printout very easy to understand, see them at the next 10000 miles! More

by mrchalkbb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Veronica
Nov 23, 2022 -

AutoNation Ford Valencia responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

November 20, 2022

Received a 'Ford recall notice on my 2013 C-Max. Followed instructions and was given a convenient appointment at Auto Nation Ford in Valencia. Took the car in, and dropped it off in a very profess More

by dianashawhouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg
Nov 23, 2022 -

AutoNation Ford Valencia responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 19, 2022

It’s always pretty easy there I’m in the automotive business so my expectations are pretty high They do a pretty job More

by Mr.time
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MORGAN
Nov 22, 2022 -

AutoNation Ford Valencia responded

Hello, Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 19, 2022

I’ve been to a few Ford Dealerships here in SoCal and this Dealership is by far one of the better ones. While they always busy and their parking lot to drop off your looks packed, their system for dealin More

by Horse Power
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam White
Nov 22, 2022 -

AutoNation Ford Valencia responded

Hello, your comments keep us motivated and working hard for all our guests! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

November 18, 2022

Professional polite and east going Doing all they can to get you through While car getting done Great job Sam Thank to all involved More

by Dodger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
Nov 22, 2022 -

AutoNation Ford Valencia responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

November 17, 2022

Disappointed with lack of communication on repair status. Calls not timely answered. I am disappointed. More

by Delia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg, service department in general
Nov 21, 2022 -

AutoNation Ford Valencia responded

Hello Delia, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (661) 382-4700 to discuss what we can do to help.

November 17, 2022

They are clean and very friendly. They usually have your car done earlier then when they tell you it would be done More

by Hugbk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg
Nov 21, 2022 -

AutoNation Ford Valencia responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 17, 2022

Provided great service and was very quick. My car was done much sooner than I thought it would be. More

by 04wheelers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know
Nov 21, 2022 -

AutoNation Ford Valencia responded

Hello, we're happy to hear you had such a positive experience with our team! We appreciate your recommendation of AutoNation Ford Valencia and we hope to be of service again in the future.

November 16, 2022

I've been a customer of this dealership for over 30 years and have had the same service writer for most of that time. Greg acts like the co-owner of my cars and gives my service needs his personal touch. Not More

by shockingblue7979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Speer
Nov 21, 2022 -

AutoNation Ford Valencia responded

Hello there! Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 15, 2022

When you visit a dealership for maintenance, you're always worrying if you are doing the right thing. Rest assured, the team at Ford AutoNation have integrity and explain everything. To me, it doesn't More

by Bjavie41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot
Nov 18, 2022 -

AutoNation Ford Valencia responded

Hi, we are pleased to hear you had such a positive experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!

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