AutoNation Ford Valencia

Service Dropped truck off Saturday morning for maintenance service, received no call it was ready and they performed unnecessary, uncovered and unauthorized r Dropped truck off Saturday morning for maintenance service, received no call it was ready and they performed unnecessary, uncovered and unauthorized repair and won't give us our truck back until Monday. 36 hours for a service and trying get to make us pay for a battery we didn't need or authorize 😡😡 More

VALENCIA FORD - WHERE IS MY REGISTRATION?? Bought CPO car on May 15, 2016 and have received nothing. DMV record shows it's still owned by previous owner. The 90-day temporary registration has Bought CPO car on May 15, 2016 and have received nothing. DMV record shows it's still owned by previous owner. The 90-day temporary registration has expired and tomorrow the original registration expires. This means, legally, we are not supposed to drive it. Went to the dealer on Friday and "Mo" referred us to "the DMV girl", Julie Steele, whose office is at the BMW dealer. She has not returned our call. What happened to the professionalism of returning calls within 48 hours (excluding weekends) - I do it with my callers and I'm just as busy as the next person. Why isn't anyone trying to make this right and keep my business? I guess my only option is to file a legal action. Shame on you Valencia Ford. More

Service overbooks times Bought used Ford Edge from Chevy dealer in the valley. Safety recall for fuel tank was not performed before I bought it. Took to my local Ford dealers Bought used Ford Edge from Chevy dealer in the valley. Safety recall for fuel tank was not performed before I bought it. Took to my local Ford dealership and 4 hours later they said fuel tank bolts need replacing because of salt corrosion. They said 30-60 minutes to replace, so made appointment for 10am and when I arrived they said 5 cars ahead of me and it will be 4 hours. I asked for my keys and left mad. So maybe my fuel tank will catch on fire while dragging it down the freeway...great! More

An absolute nightmare I could go on for a long review but here is the most important information the consumer needs to know: I bought a used 2014 Ford SUV from them that w I could go on for a long review but here is the most important information the consumer needs to know: I bought a used 2014 Ford SUV from them that was "certified pre owned" however so far two major lies have been revealed that prove it was not certified pre owned: 1. Has not passed smog, which has caused the DMV to hold registration and a ridiculous amount of hoops the dealership wanted me to jump through to get their screw up corrected. 2. Wheels unbalanced Both of these items were checked off as completed on the pre owned certification check list. The horrendous customer service I have had to deal with since is a whole different story. I bought this in July and it is September and I am still chasing them to achieve completed registration. I would advise any potential customers to take their hard earned money else where. More

Please don't do business with them!!! This is my story... found the car I wanted online using the ford website. Drove 2 hours to get there. Tested the 2014 Explorer, and bought it. Purchas This is my story... found the car I wanted online using the ford website. Drove 2 hours to get there. Tested the 2014 Explorer, and bought it. Purchased the $700 LoJack device and GAP insurance. LoJack was never installed so I requested my money back. Later, I refinanced my car and requested cancellation of my GAP insurance as well. That was 7 months ago. Still sending messages to Tyrone Woods (finance) and Joshua Jaramillo (sales person). They just ignore my requests. I just want my money back since I did not get the goods/services I paid for. Worst customer service ever. I think they believe they own my money but I'm not giving up. My money is hard earned money, this is not theirs. Please don't do business with them, they don't care about you and I won't ever come to them again. I will share this information so people is aware of them. Thank you. More

Great before sale, won't answer calls afterwards The sales and financing team at Autonation Ford Valencia were very pleasant and helpful when my wife and I purchased a 2013 Ford Escape for her. We t The sales and financing team at Autonation Ford Valencia were very pleasant and helpful when my wife and I purchased a 2013 Ford Escape for her. We traveled from out of state to get a good deal on "the" car that she wanted. It took 4 months to get the registration worked out with the state of Arizona. After owning the car for a year and a week, the drive belt separated and got pulled into the engine, causing 2200$ in damage. Repeated calls to the dealer to ask if they could talk with Ford about the warranty or the service plan they sold us that wouldnt cover the repairs were never returned. The only phone line that was picked up was by the sales department. Several messages were left with the automated system and with salesmen. Never got a reply. Great sales team.......not so good customer support. More

Worst Car buying experience EVER! This was the worst car buying experience I’ve ever had!!!! I would not recommend this dealership to my worst enemy. From the Internet sales rep Steve This was the worst car buying experience I’ve ever had!!!! I would not recommend this dealership to my worst enemy. From the Internet sales rep Steve Lewis to the Finance person Ty Woods I have never dealt with such dis-honest, self-serving people. They wouldn’t accept my Capital One Blank Check (this is a pre-approval with Capital One) because they told me Capital One declined me. They were so kind as to find me a bank that would finance me that was of course through their finance department… How convenient! They made me feel like an absolute looser! Like they were doing me a big favor and I should be so lucky!!! When I called Capital One to find out why I was decline since I was already approved with a blank check I was told that they had declined an application from AutoNation Ford because I already had an approved application with them and they weren’t going to approve 2 applications for the same person with the same car! I was told by Capital One that they did that so I would see the supposed decline and use their available financing… at a higher rate I might add. Steve the sales person knew nothing about the car he was trying to sell me (it’s a good thing I had already done all of the research myself) and had me come back to the dealership twice. This should have been my first clue! Ty Woods NEVER listened to me. I live in a small mountain community where the only way to get mail is at the Post Office via a PO Box. The USPS doesn’t even recognize our street address and I had to provide a utility bill to show my physical street address. I re-iterated several times that all correspondence should be sent to the PO Box. The PO Box is our mailing address, and we do not get mail at home! 2 months later Im still waiting for my license plates and registration… Why? Because they sent my physical address to the DMV and the DMV mailed my plates and registration to my home address which technically doesn’t exist with the USPS so they were returned to the DMV!!!! I will never go back!!! Please think twice about buying a car with AutoNation Ford Valencia if you want a good car buying experience. If you’re looking for a horrible customer service experience with lying and cheating than this is the place for you! More

Carl made it so easy to deal with and to trust. He was very experienced and knows a lot. We will recommend this dealership because of him and we'll be back. very experienced and knows a lot. We will recommend this dealership because of him and we'll be back. More