Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
AutoNation Ford Valencia
Valencia, CA
1,192 Reviews
If you're shopping for a Ford in the North LA area, be sure to visit AutoNation Ford Valencia. Our state-of-the-art showroom features one of the largest inventories of new and used Ford vehicles for sale in the area, including the latest new cars, trucks, and SUVs. Located on Magic Mountain Pkwy at the Valencia Auto Center, our showroom is easy to find, too. Whether you're shopping for your first Ford, or are a longtime Ford owner, our team at AutoNation Ford Valencia is here for you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,192 reviews
July 23, 2021
My service advisor, Morgan Buteyn was very helpful and nice when I took my Edge in for the service recall. She went above and beyond her duties. Instead of waiting for parts Dept to get back to her, she w nice when I took my Edge in for the service recall. She went above and beyond her duties. Instead of waiting for parts Dept to get back to her, she went directly to the Dept. to make sure the parts are available. She also told me that the shuttle was ready for me right away and George, the shuttle driver was very pleasant. Thank you for the good service. More
by dsaavedrasmith
Employees Worked With
Morgan Buteyn, Cody Coffey
June 03, 2021
I was interested in a 2021 Ford Ranger. The pro-forma sheet quoted 6.9% which I objected that it was way to high. The sale woman quoted that it used a credit score of 600 just for estimation and that du sheet quoted 6.9% which I objected that it was way to high. The sale woman quoted that it used a credit score of 600 just for estimation and that during the signing of the actual loan docs, better rate will be found given that my credit score is near 850. In the "finance room," the "finance guy" tried to pull a fast one by using 6.9% without an attempt to find a better rate. He came up with 3.9% which I went with it. After the purchase, I found that Ford Credit was offering 1.9% which he did not offer. The 3.9% was with Capital One Auto Finance. I am sure the dealership is getting a kickback. This was on 5/31/2021. It's 6/1/2021 and I am now talking with Navy Federal Credit Union for a refi at below 2.0%. 6/2/2021 update: In defense of the "finance manager" not offering me a loan through Ford Credit, I remember him telling me Ford Credit does not offer a 36-month loan (only 48 or above). This is the reason he went with Capital One Auto Finance. This struck me as strange, but why would I think anybody would lie. Turns out Ford Credit does offer 36-month loan at a much lower rate than 3.9% offered by Capital One. * Shame on me for not doing my due diligence before walking into a dealership. * Shame on AutoNation company as a whole, and especially the head honcho at AutoNation Ford Valencia for allowing deceitful and unethical practices to line the pockets of employees at the expense of customers. More
by ValenciaBill
Employees Worked With
Edwardo Acevedo, the "finance guy"
January 11, 2020
Service department should be ashamed of themselves. Gave them my truck over a month ago and can’t get anyone to answer the phone or return my phone calls. Techs aren’t trained right. I’d give zero stars if them my truck over a month ago and can’t get anyone to answer the phone or return my phone calls. Techs aren’t trained right. I’d give zero stars if it was possible. Worst customer service EVER More
by Regancoultas
Employees Worked With
Service
December 19, 2019
Worst service department They have had my car for a Worst service department They have had my car for a month and have not touched it. They promised rental car and still nothing! Be aware Worst service department They have had my car for a month and have not touched it. They promised rental car and still nothing! Be aware More
by Kfj
Employees Worked With
Lisa Gibson
February 19, 2018
Waiting for call back never replied 3 times Believe me one of the worst dealerships we've ever been to, then we tried 3 times to get our car in we've called we've called we've called and never a Believe me one of the worst dealerships we've ever been to, then we tried 3 times to get our car in we've called we've called we've called and never a return call this company is unbelievable we try to get our car in to get it repaired and they will not call us back after 4 weeks !!!! This service department is absolutely terrible sorry. More
by Richard Hibbs
Employees Worked With
Lost his name
January 26, 2018
The service department sucks. Im here waiting to speak to the service manager for almost 2 hours. And that guy Frank told me he does not care if I go to yealp to rate them. DO NO Im here waiting to speak to the service manager for almost 2 hours. And that guy Frank told me he does not care if I go to yealp to rate them. DO NOT RECOMMEND this dealer to anyone. It's the worst experience we have ever had. More
by Orbe
Employees Worked With
Dennis Hawking
November 27, 2017
Diane & Sigi Hinojosa This is my husband's and my 2nd car purchased within the last 3 mos from Autonation Ford Valencia through Kevin. Kevin was amazing - going above and This is my husband's and my 2nd car purchased within the last 3 mos from Autonation Ford Valencia through Kevin. Kevin was amazing - going above and beyond to make sure we got the exact car we wanted at the best price (including driving to Costa Mesa at 5 pm to pick up my car)! Kevin is extremely personable and made the sales process painless. It was our pleasure working with Kevin. More
by SDhinojosa
Employees Worked With
Kevin Hansen, Roy Witmer
August 20, 2017
horrible service and finance department it's been 3 weeks, I still don't know what financing group I am going to work with (obviously, I don't want to be late for paying for my car and hurt it's been 3 weeks, I still don't know what financing group I am going to work with (obviously, I don't want to be late for paying for my car and hurt my credit). Called several times, and only sales department is answering phone calls. To me, they only care about selling their cars and nothing else. They literally said :" if you don't hear back from us, I am sorry." what a joke More
by Ed881225
Employees Worked With
George
July 21, 2017
new 2017 Ford Raptor Steven Jones and Kevin Hansen made my experience a very positive one for my purchase of a new 2017 Ford Raptor. Thank you! Dave B Steven Jones and Kevin Hansen made my experience a very positive one for my purchase of a new 2017 Ford Raptor. Thank you! Dave B More
by Dave
Employees Worked With
Steven Jones & Kevin Hansen
May 30, 2017
Not a good experience Purchased two cars from this place through a Wescom credit union event. The customer service my husband received was very crappy. We made numerous a Purchased two cars from this place through a Wescom credit union event. The customer service my husband received was very crappy. We made numerous attempts to contact them and were having a problem getting return phone calls from them regarding a key fob they told my husband they would get for him upon purchasing the vehicle. Rosie & Alex never bothered to follow up with us regarding this situation. Typical dealership all nice to you until you take delivery of the vehicles. They did not deliver what they promised, we've never been treated so poorly from an Autonation dealership until we came across these guys. Our credit union want's to know how we were treated and I'm more than willing to share this review with them. My hope is they won't be invited to participate in another event with our credit union as they don't treat the members of that credit union very well. Very unprofessional and will never do business with them again. They respond with a number to contact the general mgr that is not answered and puts you into an endless loop recording to their dealership. Shady. More
by Author
Employees Worked With
Rosie-Alex
