AutoNation Ford Valencia

While I appreciate the politeness and professionalism of the customer service representatives who assist me during the scheduling process, my review centers on the broader service experience, which unfortun the customer service representatives who assist me during the scheduling process, my review centers on the broader service experience, which unfortunately falls short of expectations. Despite the representatives' courteous demeanor, the overall service lacks efficiency and effectiveness, leaving much to be desired. It's crucial for the entire service journey to reflect the same level of professionalism that the representatives exhibit, as this would significantly enhance customer satisfaction. Ford’s online service appointment booking system presents an expectation that selecting an available time slot with a service adviser will ensure timely and reasonable vehicle service, barring any necessary parts orders and technicians availability. However, my experience suggests otherwise; it is not uncommon for my vehicle to remain unserviced for one to three additional days before I receive notification of its readiness. This inefficiency raises the question: why allow scheduling if a service technician may not be available and/or parts for repair are not in stock? While I acknowledge the complexities involved in managing a high volume of vehicles, the current scheduling system fails to prioritize customer needs. The inconvenience of being without my vehicle is compounded when I must return for issues stemming from previous service, such as an improper reassembly leading to leaks that compromise my vehicle’s well maintained condition that prolongs my dissatisfaction. There is a pressing need for a more customer-centric and efficient approach to service scheduling. The quality of the product is undermined if the servicing process is fundamentally flawed. It is imperative Ford reevaluates its service mechanisms to enhance customer satisfaction and operational effectiveness. More

Communication not the best when I booked the appointment to discuss what I needed they told me something different when I arrive at the dealership with my maintenance plan in hand and with the final recei to discuss what I needed they told me something different when I arrive at the dealership with my maintenance plan in hand and with the final receipt, Galpin Ford Service Dept final line item on the final vehicle inspection very sparse at the dealership More

they took care of me with zero charge at all, even with my warranty recently expired. my warranty recently expired. More

Historically, the car buying/leasing process has always drained me. Now as a first time mom, with my time and energy being even more limited, going to a dealership was the literal last thing I wanted to do drained me. Now as a first time mom, with my time and energy being even more limited, going to a dealership was the literal last thing I wanted to do. After browsing AutoNation of Valencia’s inventory online and calling them, I was excited that they had the car that I wanted. The question was whether the price worked for our family and if the dealership could work with my limited schedule. Luckily, Paul was our sales associate and he made the entire process seamless. We filled out the application online, test drove the car the following morning, then briefly met with Alex to sign the agreement. I still cannot believe we were in and out in under an hour. The professionalism and honesty of the staff was really the cherry on top. Unlike Galpin, we never felt like they giving us the runaround . I will preach from the hilltops to everyone moving forward to go to AutoNation. More

From the time we arrived to the time we left it was the best experience I have ever had at a dealership 😊Paul was our car salesman and he made sure we were taken care of so if you plan on visiting make s best experience I have ever had at a dealership 😊Paul was our car salesman and he made sure we were taken care of so if you plan on visiting make sure you ask for Paul More

My experience with AutoNation Ford Valencia was disappointing. After purchasing a used car, I discovered a hairline fracture in the windshield the next day. Despite reporting it within the 5-day wa disappointing. After purchasing a used car, I discovered a hairline fracture in the windshield the next day. Despite reporting it within the 5-day warranty period and being told it would be repaired, I was given the runaround, and the repair was ultimately refused. Communication has been inconsistent, and the customer service failed to meet expectations. I regret the lack of accountability in addressing this issue. More

Great experience, our salesman was Paul and he made the experience very enjoyable. Everyone at the dealership was extremely professional. experience very enjoyable. Everyone at the dealership was extremely professional. More

No pressure Lots of help Martin, Linus, And the manager were very helpful Fifteen word minimum were very helpful Fifteen word minimum More

I had a horrible experience purchasing a used car for my 16 year daughter. My first vehichle a 2010 Kia Soul was defective. Instead of demanding a refund I decided to roll the money in a more expensive used 16 year daughter. My first vehichle a 2010 Kia Soul was defective. Instead of demanding a refund I decided to roll the money in a more expensive used car. One model I chose (Kia Forte) was shown to me filthy outside with trash inside. I finally chose a car (Honda Civic) and after after 3 hours of waiting we drove off the lot only for me to discover one of the brake lights was out. The finance representative was condescending. I will never go back. More

They were very friendly and polite and answered every question. The process was pretty fast question. The process was pretty fast More