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AutoNation Ford Valencia

Valencia, CA

4.6
1,193 Reviews
If you're shopping for a Ford in the North LA area, be sure to visit AutoNation Ford Valencia. Our state-of-the-art showroom features one of the largest inventories of new and used Ford vehicles for sale in the area, including the latest new cars, trucks, and SUVs. Located on Magic Mountain Pkwy at the Valencia Auto Center, our showroom is easy to find, too. Whether you're shopping for your first Ford, or are a longtime Ford owner, our team at AutoNation Ford Valencia is here for you!
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23920 Creekside Road

Valencia, CA

91355

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Showing 1,193 reviews

September 04, 2022

I love my dealer Ritchie, I probably would have waited on the car but he was great, my car has problems with the gps which makes me sad but otherwise happy with my experience! More

by Robinmiller4
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ritchie, he’s great!!
Sep 08, 2022 -

AutoNation Ford Valencia responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 03, 2022

Great people to work with and great service provided. Will always go back to AutoNation Ford. More

by georgekainz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Veronika
Sep 08, 2022 -

AutoNation Ford Valencia responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 03, 2022

Very good experience Very knowledgeable sales people Made us feel very comfortable Overall great experience More

by bruin15
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zachary Bermea , James Thru
Sep 08, 2022 -

AutoNation Ford Valencia responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 03, 2022

It has been several years since I purchased a vehicle from the dealer. After seeing several trucks on the internet, I inquired about one at AuotNation Ford in Valencia. I made an appointment to test driv More

by daviswest
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Chavez, James Threw
Sep 08, 2022 -

AutoNation Ford Valencia responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 03, 2022

Horrible service vehicle is always returned to us dirty and it has been there quite a few times for recalls and repairs for things related to the recall that was not repaired properly. When calling we alw More

by DFarrell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
started with a G, he was nice but always made excuses for the service personnel
Sep 08, 2022 -

AutoNation Ford Valencia responded

Hi, we are deeply disappointed by your experience at AutoNation Ford Valencia. If you would be willing to give us another chance in the future, please reach out to our General Manager at (661) 382-4700. We would appreciate the chance to turn your experience around.

Oct 01, 2022 -

DFarrell responded

I did reach out and the General Manager told me he would discuss the window and door weather stripping issue with his service department. The service department called me, and again told me I needed to call ford corporate and explain to them again the issue. I already spoke to ford corporate (previously to this) and was advised it was a dealership issue and they should look into it. So as long as I keep getting the runaround and pointing the finger at the other person, I will remain unhappy with the service. The dealerships service personal even said the weatherstripping shouldn’t have went DEFECTIVE the way it did (2018 vehicle with low mileage) but you are unwilling to stand behind the Ford product and replace it.

Apr 29, 2023 -

DFarrell responded

Still nothing done about this either.

September 02, 2022

Luis Jimenez was very helpful with quick response via email text or phone call. Thank you Luis! More

by gabby_r06
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
Sep 06, 2022 -

AutoNation Ford Valencia responded

Hello, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!

September 02, 2022

Cashier Donna was very helpful when I picked up my car. She went out of her way to get me a discount on my bill that had not been applied. Service rep who took my order was also very good More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
donna
Sep 07, 2022 -

AutoNation Ford Valencia responded

Hi Dave, we are pleased to hear you had such a positive experience with us, Feel free to stop by if you ever need any more help.

September 02, 2022

My service rep, Veronica got my car serviced, notified me that it was ready sooner than I expected, Thanks More

by Shane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Veronica
Sep 07, 2022 -

AutoNation Ford Valencia responded

Hi Shane, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

September 02, 2022

Mike Duff is great to work with. Very honest service writer. I would recommend him. More

by neilf528
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Duff
Sep 07, 2022 -

AutoNation Ford Valencia responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Valencia! Feel free to stop by if you ever need any more help.

September 01, 2022

Great place for service. I had my 2021 ford f450 tailgate at pride body shop for a theft claim and they had it for over 6 months and all they did was paint it. I brought the More

by rvguy54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Buteyn
Sep 07, 2022 -

AutoNation Ford Valencia responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

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