AutoNation Ford Valencia

Very pleased with my 60,000 mile service. I decided to wait for my vehicle. Waiting room was comfortable (though they could use new chairs.) My vehicle was ready sooner than promised. They wa I decided to wait for my vehicle. Waiting room was comfortable (though they could use new chairs.) My vehicle was ready sooner than promised. They washed the exterior of the car. A video of the work was sent to us. I've always had good service experience with them. More

I was very pleased with my service at AutoNation Ford Valencia. A lot of this was due to my service advisor, Veronika. She kept me apprised of the repairs necessary to be completed the entire way. She Valencia. A lot of this was due to my service advisor, Veronika. She kept me apprised of the repairs necessary to be completed the entire way. She also saw to it that the job was done ahead of schedule. Lastly, Veronika was extremely knowledgeable with regards to the problem associated with my vehicle. The AutoNation service department is represented extremely well by Veronika. More

First interaction was not so great but then Paul Monticone stepped in and was amazing! He stayed in touch constantly and was able to get the deal done for us. After that it was smooth sailing! We tr Monticone stepped in and was amazing! He stayed in touch constantly and was able to get the deal done for us. After that it was smooth sailing! We truly have him to thank for getting us the exact truck we needed for a very special need! We are very thankful for his professionalism and his communication! Elias Lux was our finance guy. Very personable and thorough! Great experience the second time around!! More

Greg the service guy was very knowledgeable and friendly. Everything about my experience was good. I would definitely recommend the dealership. Everything about my experience was good. I would definitely recommend the dealership. More

My service advisor has always been great. Getting me in and out and taking care of me but this visit was not like the rest. This was the 3rd time I had brought my car in for front brakes. At Getting me in and out and taking care of me but this visit was not like the rest. This was the 3rd time I had brought my car in for front brakes. At this point they are now grinding, metal to metal sound. I get a call a few hours after dropping off that my brakes had 7mm on them (a few month prior they only had 5mm), and they could not get the brakes to make the grinding sound I was talking about, so they cannot change them. At drop off, I said keep my car all day...they had it for about 3 hours and only drove it for a few minutes per the mechanic. Needless to say, I was very upset on this call. The mechanic came out at pick-up with a smile and a condescending tone telling me he could not get my brakes to make the noise I was talking about after only a few minutes of driving. He said I could be hearing a squeal or moan, but they are not grinding. I know the difference between a squeal, moan, and metal to metal grinding. I felt like he thought I was just a dumb woman that was hearing things. He offered to go on a test drive with me but at this point I was so upset I declined. My husband took the front passenger brakes off and examined the pads….metal to metal and the rotors were seriously scored. I have pictures if needed. When I called the service advisor to explain what we found and asked if the mechanic took the brakes off, he said no, he only did a visual inspection. How is it when a customer brings in a vehicle for the same thing 3 times and is now saying she is hearing metal on metal you only do a visual inspection. Apparently, he was only looking on the outside rotor and pad and didn’t bother to do his job and look at the inner pad and rotor. This also was causing my caliper to drag and grind even when my foot was not on the brakes. Needless to say, I am not happy. My service advisor should have made sure the mechanic had done his due diligence and he did not. The mechanic should have done the job he is being paid for and did not. This car has been nothing but a hassle since I purchased it and this visit put the final nail in the coffin that not only am I selling this car but will never purchase another Ford. Yes, they took care of me at this next visit, putting me in a rental, (my car was not ok to drive) and ordering the brakes and rotors. However, this should have been done at my initial visit and all this drama could have been avoided. More

Dealership is always professional and courteous. Went in for service and everything was as expected. Went in for service and everything was as expected. More

It is local, convenient, and my advisor Morgan is very nice. She returns call and advised what need to be done. nice. She returns call and advised what need to be done. More

Service department and cashier lacked organization and communication. Very frustrating trying to pick up our vehicle and get it paid for, having to go back-and-forth between the two multiple times. communication. Very frustrating trying to pick up our vehicle and get it paid for, having to go back-and-forth between the two multiple times. More

Mike, My service advisor was excellent. I waited for my car and it was done on time as promised. I waited for my car and it was done on time as promised. More

Excellent customer service. Great communication during service process. Always a great experience with AutoNation service department. Great communication during service process. Always a great experience with AutoNation service department. More