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AutoNation Ford Valencia

Valencia, CA

Overview
Reviews
Vehicles
4.6
1,186 Reviews
If you're shopping for a Ford in the North LA area, be sure to visit AutoNation Ford Valencia. Our state-of-the-art showroom features one of the largest inventories of new and used Ford vehicles for sale in the area, including the latest new cars, trucks, and SUVs. Located on Magic Mountain Pkwy at the Valencia Auto Center, our showroom is easy to find, too. Whether you're shopping for your first Ford, or are a longtime Ford owner, our team at AutoNation Ford Valencia is here for you!
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23920 Creekside Road

Valencia, CA

91355

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Showing 1,186 reviews

April 28, 2023

Very good professional job, friendly people pretty good warranty and for big job, - should will be free complimentary care wash , and Ford service should call and inform what is the progress of the job an More

by doktortomasi
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Speer.Gregory
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May 01, 2023 -

AutoNation Ford Valencia responded

Hello , it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

April 27, 2023

Always very attentive. Sam White is very informative and pleasant. My truck is always done on time More

by Aytooz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam White
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May 01, 2023 -

AutoNation Ford Valencia responded

Hello, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

April 25, 2023

They are great when selling the vehicle but once the vehicle is sold they are done. They stand behind nothing and are ready to nickel and dime you or blame someone else for their discrepancies. They More

by DFarrell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Polo, Elias
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Apr 28, 2023 -

AutoNation Ford Valencia responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (661) 382-4700 to discuss what we can do to help.

Apr 29, 2023 -

DFarrell responded

That would be great but I already spoke to Polo and he told me he would look into it and has not called me back. It’s been over a week. If they truly wanted to help they would keep in touch and and offer better customer service.

April 24, 2023

Great communication , organized and super reliable. Thank you Samuel for Great care of all Ford service . More

by yyork69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel
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Apr 27, 2023 -

AutoNation Ford Valencia responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Valencia. Please don't hesitate to reach out if there's anything additional we can do for you.

April 23, 2023

Horrible beyond horrible total disregard for my repairs on my vehicle I’m beyond disappointed and disgusted!! More

by floriappel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Speer
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Apr 25, 2023 -

AutoNation Ford Valencia responded

Hi, we are deeply disappointed by your experience at AutoNation Ford Valencia. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (661) 382-4700 to discuss what we can do to help.

Apr 29, 2023 -

floriappel responded

Tell the GM of auto nation to call me 8182377010 I called there no one can transfer me to GM I bet GM never calls me it’s beyond mismanaged there !!!

April 21, 2023

From the initial call to set up an appointment to checking out with the cashier, five stars! Thank you- it’s always a pleasure bringing my truck here for routine maintenance. More

by Pookie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
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Apr 24, 2023 -

AutoNation Ford Valencia responded

Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

April 20, 2023

Absolutely nothing but the best. Great customer service and communication with there clients and service personnel. I been coming to Ford Valencia for years and I get the same servic More

by Chris Contreras
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
(Amin) sure a great guy and great personality. Help me through the whole process on purchasing my new vehicle. Thank you for everything you’ve done .
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Apr 24, 2023 -

AutoNation Ford Valencia responded

Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

April 20, 2023

i had a great experience at autonation ford. my service advisor Eric was very informative and helpful. More

by Hector
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
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Apr 24, 2023 -

AutoNation Ford Valencia responded

Hello Hector, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

April 18, 2023

We’re willing to keep looking until the issue was found and then kept me updated while it was being fixed. More

by Xcromoi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Veronica
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April 18, 2023

Morgan buteyn is amazing. She took great care in keeping me updated and communicated every detail about my service. More

by Kb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan buteyn
Report | Print
Apr 22, 2023 -

AutoNation Ford Valencia responded

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

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