Back

AutoNation Ford Valencia

Valencia, CA

4.6
1,186 Reviews
If you're shopping for a Ford in the North LA area, be sure to visit AutoNation Ford Valencia. Our state-of-the-art showroom features one of the largest inventories of new and used Ford vehicles for sale in the area, including the latest new cars, trucks, and SUVs. Located on Magic Mountain Pkwy at the Valencia Auto Center, our showroom is easy to find, too. Whether you're shopping for your first Ford, or are a longtime Ford owner, our team at AutoNation Ford Valencia is here for you!
Contact Dealership

23920 Creekside Road

Valencia, CA

91355

Directions

By Type

Showing 1,186 reviews

July 12, 2023

I went in for an oil change and to check my brakes, All was goo I got a call and I asked could they fill my windshield wiper reservoir? I picked up my car I was charged for wiper concentrate but no fluid c More

by galgirl814
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan
Jul 14, 2023 -

AutoNation Ford Valencia responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

July 03, 2023

Though my Lightning didn't arrive from the factory quite as expected, Polo and team did everything possible to make it right - and even through a holiday weekend. The final result was the delivery of a tru More

by Lightning23
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Polo Lopez, James Threw, Ritchie Spiers, Cole Bernards
Jul 06, 2023 -

AutoNation Ford Valencia responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

July 02, 2023

The dervice was great. The price was fair and the car was done on time. The dealership also provided a ride to and from work. More

by jlzfrom818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Veronika in service
Jul 05, 2023 -

AutoNation Ford Valencia responded

Hi, we are pleased to hear you had such a positive experience with us. If you need more help, our team is available to talk -- safe travels!

July 01, 2023

It used to be a great place, then they got a new manager who is rude and chauvinistic, and dishonest. I bought a 10-year warranty with this place when I bought my car and now I cannot go there for service. More

by Spideerocks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Polo Lopez
Jul 04, 2023 -

AutoNation Ford Valencia responded

Hi, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (661) 382-4700 -- we hope to hear from you soon.

July 01, 2023

Auto nation ford for fast, friendly service! Oil change and tire rotation done in an hour. More

by McdermottFootball
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan
Jul 05, 2023 -

AutoNation Ford Valencia responded

Hi, it is great to read such wonderful comments about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do! Take care!

June 30, 2023

Very friendly,clean,attentive to my needs. Work was done is a hood amount of time. Nice that Sam explained the repairs that were done. More

by hippy05@att.net
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sam
Jul 04, 2023 -

AutoNation Ford Valencia responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

June 26, 2023

I get the best tretment at your dealership by Greg Speer tah anyone could and will be returning fot future service More

by yosemite5sam
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
greg speer
Jun 28, 2023 -

AutoNation Ford Valencia responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Valencia. Thank you so much for being one of our valued guests and we look forward to your next visit!

Jun 28, 2023 -

yosemite5sam responded

THIS PERSON IS THE REASON I RETURN TO YOUR DEALERSHIP,hE IS A PRIME EXAMPLE OF WHAT MAKES YOUR DEALERSHIP WHAT IT IS.

June 22, 2023

Horrible customer service, they messed up my paperwork on the release of liability and refused to lift a finger to help fix their mistake only to say it wasn’t their fault and both credit services I financed More

by DFarrell
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Manager Polo at the end
Jun 26, 2023 -

AutoNation Ford Valencia responded

Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (661) 382-4700 to discuss what we can do to help.

Jun 26, 2023 -

DFarrell responded

I have contacted him about this he said he was going to work on it. He has done nothing! You made your sale, you screwed up the release of liability processes and when it was brought to your attention all you wanted to do was point the finger at everyone else. Your service is pathetic and I will never purchase from your dealership again and this is from a long time (generational) Ford customer.

June 17, 2023

They were very professional. The people were very friendly and courteous I was early for my appointment but they were able to get me in and took care of my needs. My truck is lik More

by bb4fish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan
Jun 20, 2023 -

AutoNation Ford Valencia responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

June 16, 2023

Great experiance with Greg Speer , great to deal with , good process in going and when service was done Greg let me know what else I needed and then we finished the process. More

by johnm23301
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Speer
Jun 19, 2023 -

AutoNation Ford Valencia responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

...
13
...