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AutoNation Ford Valencia

Valencia, CA

Overview
Reviews
Vehicles
4.6
1,186 Reviews
If you're shopping for a Ford in the North LA area, be sure to visit AutoNation Ford Valencia. Our state-of-the-art showroom features one of the largest inventories of new and used Ford vehicles for sale in the area, including the latest new cars, trucks, and SUVs. Located on Magic Mountain Pkwy at the Valencia Auto Center, our showroom is easy to find, too. Whether you're shopping for your first Ford, or are a longtime Ford owner, our team at AutoNation Ford Valencia is here for you!
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23920 Creekside Road

Valencia, CA

91355

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Showing 1,186 reviews

July 31, 2023

Laura was wonderful and professional to deal with and took great care of me and my truck. More

by brich_7399
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura
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Aug 07, 2023 -

AutoNation Ford Valencia responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

July 28, 2023

My Service manager Eric was amazing, he kept me informed regarding my Lincoln and made sure I was aware of any additional services needed. He gave me options and recommendations, was truly a professional. A More

by johndooley66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
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Aug 01, 2023 -

AutoNation Ford Valencia responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

July 27, 2023

Very nice but not able to get the parts to fix my truck. Parts are on back order. More

by bb4fish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Bryant
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Jul 31, 2023 -

AutoNation Ford Valencia responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

July 27, 2023

It was honestly one of the best experiences we've had on a car lot. No pressure, answered our questions, Francisco was nice, approachable and we felt honest. Working with the sales department, the general More

by Michael
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Francisco and Cole
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Jul 31, 2023 -

AutoNation Ford Valencia responded

Hi Michael, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us.  If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 27, 2023

I went in with an appointment booked online (not over the phone) and they didn’t even have it on their system so I had to wait 2-3 hours more just for an oil change. Wish there was better communication More

by dacklin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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Aug 01, 2023 -

AutoNation Ford Valencia responded

Hi Dacklin, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (661) 382-4700 to discuss what we can do to help.

July 25, 2023

The service was quick and friendly. Offered shuttle ride but wasn’t necessary. Overall a good experience. More

by Kevintsiligian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan
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Jul 27, 2023 -

AutoNation Ford Valencia responded

Hello, thank you for sharing your positive experience! We always strive to provide personable and excellent customer service. Thank you again for the review!

July 25, 2023

Service dept was really helpful. Good with giving updates and calling to let me know what’s happening. More

by Bg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t recall
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Jul 27, 2023 -

AutoNation Ford Valencia responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

July 25, 2023

Great service as always. Sam is always very helpful every time I need to get service done More

by nanakri12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
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Jul 30, 2023 -

AutoNation Ford Valencia responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Valencia. If you ever need help, just give us a call. Happy motoring!

July 24, 2023

I went into Ford to get my new explorer serviced and while they did a great job, I was surprised to hear they don’t do car washes with their services. I went from a Hyundai of 9 years to a Ford this las More

by Explorerkat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Jul 27, 2023 -

AutoNation Ford Valencia responded

Hi, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (661) 382-4700 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

July 24, 2023

Convenient location, the lobby area is kept nice and cool during the hot summer days which makes the waiting pleasant while your car is being serviced. More

by coachlou25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Veronica
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Jul 28, 2023 -

AutoNation Ford Valencia responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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