AutoNation Ford Valencia

Excellent service, trust worthy service reps, work was completed on time. I will use this dealership again. completed on time. I will use this dealership again. More

Horrible costumer service once they finish the sale. They sold me a lemon that needed a new motor a couple days after leaving the lot. My extended warranty contract includes a loaner vehicle but the ser They sold me a lemon that needed a new motor a couple days after leaving the lot. My extended warranty contract includes a loaner vehicle but the service adviser Veronica kept saying it doesn't and nothing was avail-able. I spent all morning going back and forth to different departments to finally get a car. The fix took 2 months and I thought it was unfair to pay for a rental out of my own pocket like they wanted me to even though my contract specifically said I have coverage. After picking up the car 2 months later with the motor replaced it sounded horrible and was shaking and dripping oil from tail pipe. I brought it to service department attention and they said that was all normal. Next day check engine light came on and needed to go back. This time a new service adviser Morgan put me through the same loaner problem. I seen a sales department person who printed the contract for Morgan because he didn't know how to do his job. Sales even said that they don't know what they are doing. It took 2 months to change a thermostat and the car still sounds horrible and shakes but Morgan says it's normal. The car sounded better with the old motor. After picking up i found scratches on the hood and fender that were not there. They inspected the car for damage before I left it and none was there they even signed off on it. But when I told them they said that it was there even after admitting that they said nothing was damaged when I dropped it off. And my list of problems doesn't stop there just didn't want to make this any longer. Don't waste your money at autonation they sell lemons and won't answer any calls after the sale. More

Great experience at AutoNation Ford Valencia. .. which is why I chose them over 20 other Ford dealers when buying my new Ford Bronco. Elias, Jason, Jon Booth and Frankie were all great people t .. which is why I chose them over 20 other Ford dealers when buying my new Ford Bronco. Elias, Jason, Jon Booth and Frankie were all great people to work with (truly genuine, nice guys) who also worked hard to find the exact car I wanted at the best price. Trust me when I say MOST of the other dealers did not compare well to Ford Valencia. I would definitely recommend calling Ford Valencia when you’re looking for your next car. Ask for Elias or Jason. More

Great Job Guys. I've been going to this dealership for years and have always received excellent service. Morgan kept me updated with the warranty related issue and I've been going to this dealership for years and have always received excellent service. Morgan kept me updated with the warranty related issue and the recalls. They offered me a loaner, but I declined. The courtesy shuttle drivers were friendly and I enjoyed conversing with them. More

I really appreciate my service advisor, Greg Speer (sp? ) at AutoNation Ford Valencia. My concerns are always addressed and I feel very confident in the service I receive. ) at AutoNation Ford Valencia. My concerns are always addressed and I feel very confident in the service I receive. More

I am new to AutoNation Ford Valencia so my review is only based on two visits. based on two visits. More

Excellent Service, Professional, Timely, Courteous, Fair Price. Eric was wonderful in helping me with what needs to be done! Fair Price. Eric was wonderful in helping me with what needs to be done! More

Morgan my service rep did an amazing job! ! Kept me informed and was extremely helpful Thank you ! Kept me informed and was extremely helpful Thank you More

Service is just poor overall. Took two weeks to change a leaking left axle part. And I had to follow up multiple times on the status. Took two weeks to change a leaking left axle part. And I had to follow up multiple times on the status. More

Great service department. Very helpful and understanding. Have been coming here for years. Greg Speer is the best. Would sincerely recommend them. Very helpful and understanding. Have been coming here for years. Greg Speer is the best. Would sincerely recommend them. More