AutoNation Ford Union City

Factory recall service visit a dismal failure My first trip to AutoNation service department was for a factory recall of my Lincoln MKZ to correct a problem with tail lamps. I had to explain to t My first trip to AutoNation service department was for a factory recall of my Lincoln MKZ to correct a problem with tail lamps. I had to explain to the service advisor three times why I was there, even showing him the documentation (including pictures) that I had received from Lincoln which described the recall problem in detail. At this point I was told that parts would have to be ordered and an authorization from Lincoln received before the work could be done. When I made the service appointment I was told by the same service advisor that the recall service would not take long. He made that statement having no idea of what the service entailed. I asked for my car back, the service advisor was no where to be seen. A driver brought my car around and I left having wasted several hours and accomplished nothing. More

Jerry Singer! We purchased our 2015 FLEX from Jerry Singer and he did an amazing job! We called him and told him what we were looking for and he found it. He was We purchased our 2015 FLEX from Jerry Singer and he did an amazing job! We called him and told him what we were looking for and he found it. He was even able to deliver the vehicle to us in Illinois!!! More

Great Experience My husband and I had a great experience purchasing a used vehicle from Auto Nation. Mr. Levial Arnold was our salesperson and was absolutely wonderful My husband and I had a great experience purchasing a used vehicle from Auto Nation. Mr. Levial Arnold was our salesperson and was absolutely wonderful. We were in and out quickly without any back and forth about price. We will continue to use Auto Nation for our future new and used cars. More

Amazing Okay so this is officially the first review I have ever written!!! However after my experience I felt compelled!! My mom came w me to look for a car b Okay so this is officially the first review I have ever written!!! However after my experience I felt compelled!! My mom came w me to look for a car because my husband works on Saturdays, she wasn't too thrilled about this bc she knows how the car buying process can be. We have bought many cars in the past from gene Evans so we first went there, to find out its now autonation. Basically the whole experience is great from when you walk in until you leave, everyone there is so nice. We found a car I loved but my mom wanted the best deal so we shopped around a bit. We could have gotten a new VW for less but something (probably Mark) kept bringing us back to autonation. I am so thankful that it did. the car that i loved sold and he found another one (that i ended up buying and love even more!) he even personally drove it down from their Alpharetta location so he clearly goes above and beyond. Mark is awesome, patient and just a nice guy. my mom and i can be a lot to handle alone plus i had my two little boys with us and they were running around everywhere!! Something that struck me about him was that he had a bible verse at the end of his emails :) I can go on and on but anyone looking to buy a car I would 100% recommend Auto Nation just bc of Mark.... He's awesome! More

Christopher Harder, is the best Lincoln man. I am a Lincoln owner for many years. I can always count on Christopher giving me the best and honest deal when it come to my Lincolns I own a Town Car I am a Lincoln owner for many years. I can always count on Christopher giving me the best and honest deal when it come to my Lincolns I own a Town Car, MKZ and many more over the years. I can call him and he makes my appoint right over the phone. I have always gotten a square deal from him. He knows just about everything with Lincolns and what he .doesn't know he finds out. More

My husband and I had a very good experience with this specific salesperson. Anyways everyone were very friendly and very knowledgeable. This sales person stopped everything he was doing in his compute specific salesperson. Anyways everyone were very friendly and very knowledgeable. This sales person stopped everything he was doing in his computer and paid attention to our questions looking at us straight in the eyes when we were talking. This is a very good quality for any salesman. He has my vote! More

I was out car shopping the day before New Year's Eve trying to take advantage of the year end deals. I had already been to Nissan and Chevrolet dealers that day and wasn't really sold on the cars they w trying to take advantage of the year end deals. I had already been to Nissan and Chevrolet dealers that day and wasn't really sold on the cars they were offering. I had looked at an Edge when visiting family in Florida and really liked the vehicle. I was trying to step down from a GMC Yukon XL for better gas mileage. I walked in and met Mark Cain the salesperson who contacted me after inquiring for information online. Mark was very friendly and immediately began asking me what my needs and wants were in a vehicle. I told him that I was looking for a crossover vehicle for better gas mileage and the Ford Edge had caught my eye. He was so helpful in the total process. I walked out with a 2013 Ford Edge with 0% interest. It was a great experience. More

Stopped by dealer and made appointment for 9 am the following day ,arrived on time was told to expect 1.5 - 2 hr duration, after 2.5 hrs went to check on progress and was told that "we only have 1 pers following day ,arrived on time was told to expect 1.5 - 2 hr duration, after 2.5 hrs went to check on progress and was told that "we only have 1 person working on electrical and there were still 3 in front of me before they would even look at it " . When I arrived I was told that they would get it in immediately because I had an appointment . I left without having the truck repaired,when leaving they asked if I would like to reschedule , I declined and wonder what would be the use since they obviously don't know what scheduling an appointment means. More

I was needing an F 150 with specific items. Mark Cain was my salesman. Mark did a great job answering my questions and getting all the additions I needed. Mark stayed with me during the process and made me f my salesman. Mark did a great job answering my questions and getting all the additions I needed. Mark stayed with me during the process and made me feel very good about making the decision to order my F150. Mark said it would take around 6 weeks to get my truck. The truck came in the time frame . I was very pleased with my F150, it was better than what I had expected. When Mark called to inform me my F150 was in , he found an additional $750 rebate. I will be using their facility for all scheduled maintence that will be done in the future. I would highly recommend Mark and this dealership to anyone wanting to make a purchase. More

The service was great my intent was to purchase a 2013 Mustang but they gave me a great deal on a 2014 Mustang - I was in and out in less than 2 hrs; the new car was washed - filled with gas and ready for Mustang but they gave me a great deal on a 2014 Mustang - I was in and out in less than 2 hrs; the new car was washed - filled with gas and ready for me to roll out the parking lot - service with a smile with great savings. Thanks KDHall, U.S Army Retired More