AutoNation Ford Tustin - Service Center

The guys at the service center did a great job installing a bed cover for my brand new Maverick. Ricardo was a great source of information and provided me with all the options, helping me choose the right co a bed cover for my brand new Maverick. Ricardo was a great source of information and provided me with all the options, helping me choose the right cover. Christian was awesome, very accommodating, and helpful with his service and worked it out for me to pick up my truck after-hours. I am very happy with the experience! Thank you! More

Very friendly. Fast service. Decent price. Love the Free coffee you can get in the lobby. Fast service. Decent price. Love the Free coffee you can get in the lobby. More

Ford of Tustin, and my contact person Savannah, did a great job expediting my 2016 C-MAX recall repairs, along with a 12-volt battery replacement, oil change, tire rotation, overall inspection of the veh great job expediting my 2016 C-MAX recall repairs, along with a 12-volt battery replacement, oil change, tire rotation, overall inspection of the vehicle and a new rear windshield wiper. The service wasn't a bank-breaker, and all done to my satisfaction. The only gripe would be I wish they had a better system to keep you posted as to the progress of repairs and a better estimated time of completion. This way you can coordinate the pickup of your vehicle. More

Service manger was nice and courteous once I spoke with her. When I pulled up my car when I got there, it took about 15 minutes before somebody came to see what I needed. It also took about three hours fo her. When I pulled up my car when I got there, it took about 15 minutes before somebody came to see what I needed. It also took about three hours for a simple oil change when I had an appointment. More

This is an updated review. Based on a courteous, professional conversation with General Manager, Scott Clement we are happy to have resolved our complaint. Scott met and exceed Based on a courteous, professional conversation with General Manager, Scott Clement we are happy to have resolved our complaint. Scott met and exceeded our expectations as to how to resolve the matter and we could not be more appreciative of his efforts. More

My service rep, Christian was wonderful. He saw me within minutes of arriving, took care of my issue and kept me updated along the way. He saw me within minutes of arriving, took care of my issue and kept me updated along the way. More

They are working very actively. And most of all, they do their best to solve the problem. And most of all, they do their best to solve the problem. More

Had a great experience with Daniel in the Service Department. Very informative in explaining things and options, making recommendations, and keeping me posted on status. Polite, courteous, prompt a Department. Very informative in explaining things and options, making recommendations, and keeping me posted on status. Polite, courteous, prompt and cost-conscious. More

Savanna provided outstanding service. She was really professional and went the extra mile for me. The overall experience was great. This is not something I would have written about 12 mon She was really professional and went the extra mile for me. The overall experience was great. This is not something I would have written about 12 months ago. The service department has improved tremendously. More

So. ..my check engine light came on & I took my 2020 Ford Escape Titanium (hybrid) to figure out why a 2 year old car with only 29k miles on it had a chec ..my check engine light came on & I took my 2020 Ford Escape Titanium (hybrid) to figure out why a 2 year old car with only 29k miles on it had a check engine light come on... I've had Brittany as my service writer before so I went to her again because she's super nice... She got me a rental car (but said Ford may not pay for it [she has to say that just in case lol])... they ran the code & found it needed a new sensor... so they ordered it (& she told me then that the rental would be covered)... sadly the tech ordered the wrong sensor so I had to wait an extra day to pick up my car... no biggie since I was in the rental... because they were super busy, the wrong part being ordered & there was a holiday weekend in there, they had my car for 10 days...well...actually the 10th day was because the battery was dead & they had to replace it... I had already turned my rental in when we figured it out so Brittany had my car jumped... I drove it to work so I wouldn't be late & they sent someone to come pick it up so they could replace the battery... head scratcher, why does a 2 year old car need a new battery??? Then she sent a Lyft to pick me up from work so I could get my car & go home.... 5 days later, the check engine light came back on!!! OMG!!! So I drove it back over there & it was the same code...apparently there is a left & right sensor & the book says to replace one first (I can't remember if it's the left or the right lol) & then if the light comes back on to replace the other...if I were Ford I'd either replace them both or have separate codes for each sensor so a customer doesn't have to come back... anyways... she Lyfted me to work yesterday & then Lyfted me back to the dealer last night to get my car... on a side note, O'Reilly's broke my rear windshield wiper & I got the part & had it sitting on the seat & Brittany had a tech put it on for me for no charge!!! YAY!!! So I know this is long... but... Brittany is amazing... my car... while I love it... not so much lol... hopefully replacing the other sensor works & a check engine light doesn't come on in a few days... More