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AutoNation Ford Tustin - Service Center

Tustin, CA

4.6
672 Reviews

672 Reviews of AutoNation Ford Tustin - Service Center

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May 31, 2023

Good and timely services were provided. Thank you Christain for your attention to details and excellent support. More

by obinna.oleribe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
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Jun 05, 2023 -

AutoNation Ford Tustin responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

May 30, 2023

Excellent service and met all of my expectations for a recall on my vehicle requiring repair. More

by 1georgegranell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
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Jun 02, 2023 -

AutoNation Ford Tustin responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

May 29, 2023

I will alway’s be in the Ford family with my mustang along with my two ford truck’s and my expedition More

by Concrete Owner/Operater
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob, Christian, Greg
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Jun 01, 2023 -

AutoNation Ford Tustin responded

Hello, we appreciate you taking the time to leave us a response. Thank you so much for being one of our valued guests and we look forward to your next visit!

May 27, 2023

Great customer service! I got my f150 back faster than expected, and they even fixed some miscellaneous things that were not necessary (free of charge). Ask for Christian K. More

by Moises
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian K
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May 31, 2023 -

AutoNation Ford Tustin responded

Hi Moises, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 27, 2023

Service reps acted irresponsibly. One rep didn't call me back in a timely manner, but eventually made good. Another rep tried to dissuade me from buying an outside vehicle I got inspe More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anonymous
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May 26, 2023

Christian was a great help ! Professional and Quick !! Fixed my issues quickly and responsively fast !! More

by micburt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian (Service Manager)
Report | Print
May 30, 2023 -

AutoNation Ford Tustin responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 26, 2023

Great service, Chris kept really good communication and professionalism through the whole process and answered all my questions. More

by Kevindelcid4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
May 30, 2023 -

AutoNation Ford Tustin responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 25, 2023

Tustin Ford took excellent care of me when I called and asked to schedule a last minute oil change on a Friday afternoon. They were able to get my truck serviced and back on the road in a couple hours with More

by joeryyan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Savannah_Arias
Report | Print
May 29, 2023 -

AutoNation Ford Tustin responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 25, 2023

I’ve been taking my 2013 Edge to Tustin Ford for service for 10 years. My Service Manager, Bob Selff always takes great car of me and my car with all my car maintenance. More

by Kris Dawoodi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Selff
Report | Print
May 29, 2023 -

AutoNation Ford Tustin responded

Hi Kris, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 25, 2023

Broke a part and didn’t let me know. Next day I tried to reach out to resolve the issue and there is 0 help. Manager is out of the office. More

by Lily92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel
Report | Print
May 29, 2023 -

AutoNation Ford Tustin responded

Hi, we regret to hear that you are displeased with your recent experience with us. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (877) 357-5524 -- we hope to hear from you soon.

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