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AutoNation Ford Tustin

Tustin, CA

4.6
1,155 Reviews
For Orange County residents, there is no better place for Ford cars, trucks, and SUVs than AutoNation Ford Tustin. Our state-of-the-art facility features one of the largest inventories of new and used Ford vehicles in Orange County, stocking a wide selection of the latest models. Our dealership also features an extensive inventory of other used cars, trucks, and SUVs for sale. Whether you're upgrading to the latest Ford models, or getting behind the wheel of a Ford for the first time, we look forward to your visit!
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2 Auto Center Dr

Tustin, CA

92782

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Showing 1,155 reviews

October 02, 2021

Bob is my go-to service rep who makes me feel appreciated and heard. Good experience. More

by marciatilchin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob
Oct 05, 2021 -

AutoNation Ford Tustin responded

Hi, we're happy to hear you had such a positive experience with our team! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

October 01, 2021

Good service as usual. Auto nation ford is a long drive for me but it is worth it. More

by jvmineck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Self
Oct 05, 2021 -

AutoNation Ford Tustin responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

October 01, 2021

Very Good service. Toney was very nice and professional. I appreciated that he kept me informed about what was going on. More

by lynnette_tillman@msn.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Bradley
Oct 05, 2021 -

AutoNation Ford Tustin responded

Hi, it is great to read such wonderful comments about your recent experience with us! Feel free to stop by if you ever need any more help.

Oct 17, 2021 -

lynnette_tillman@msn.com responded

Tony Bradley was very nice and professional.

September 30, 2021

My experience was handled with much ease, as I had my company van serviced here for the second time. The appointment was made efficiently, and they provided transportation to and from work while the serv More

by Prince Selvage III
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Corona
Oct 05, 2021 -

AutoNation Ford Tustin responded

Hi, it is great to read such wonderful comments about your recent experience with us! Feel free to stop by if you ever need any more help.

September 30, 2021

Writing a 5 star review for Andrew Corona over at the service department. I spent some time trying to find a good advisor to work with for the long term. I drive a Shelby and wanted my car taken care of More

by Dave K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Corona
Oct 05, 2021 -

AutoNation Ford Tustin responded

Hi, your comments keep us motivated and working hard for all our guests! We always strive to provide personable and excellent customer service. Thank you for the review!

September 30, 2021

She never answer the phone, never returned phone messages and never did anything to my car in 14 days. Her manager didn’t seem to care either so I got my car back and took my business else where. More

by patruch62
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gabriela
Oct 05, 2021 -

AutoNation Ford Tustin responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

September 28, 2021

We had a great experience buying our expedition from AutoNation Tustin. All the employees we dealt with, went out of their way to assist us. They were all very knowledgeable and answered all of our ques More

by jbouas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pouya Pirouzfar
Sep 30, 2021 -

AutoNation Ford Tustin responded

Hi, thank you for your kind review; we are happy to pass along your comments to Pouya here at AutoNation Ford Tustin! Please don't hesitate to reach out to us if there's anything more we can do!

September 28, 2021

They were dishonest and I would not recommend them to anyone. Said the car was inspected (needed a $800 brake job), when I pointed out the problem during the 5 day return window they kept the car for for More

by Disappointed
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bob Fernandez
Sep 30, 2021 -

AutoNation Ford Tustin responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our manager Jeff at 714-508-2800 or via email at nicolsj@autonation.com to discuss what we can do to help.

September 27, 2021

Service was terrible!!!!!! My car was not fixed after 7 weeks of being there! I called multiple times but your service department (Bella) did nothing. I ended up having my insurance tow my car to another More

by ta.gaines
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bella or Gabriella or Gabby as she seems to use different names
September 27, 2021

Very good service. Tony was very courteous and professional. My truck was ready on time. Tony was unavailable when I arrived to pick it up but another service rep quickly processed my paperwork an More

by Dan54clark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony
Sep 29, 2021 -

AutoNation Ford Tustin responded

Hi, thank you for your kind review; we are happy to pass along your comments to Tony here at AutoNation Ford Tustin! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

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