AutoNation Ford Tustin

Friendly people, who provided great service. I really enjoy taking my SUV there for service. Lastly, providing a car wash is a really nice touch. Two thumbs up! I really enjoy taking my SUV there for service. Lastly, providing a car wash is a really nice touch. Two thumbs up! More

Redemption. I was NOT a happy customer. those complaints went all the way to the top of Autonation in Florida. 6/11/22 UPDATE - after many complaints filed, a I was NOT a happy customer. those complaints went all the way to the top of Autonation in Florida. 6/11/22 UPDATE - after many complaints filed, and follow up from Autonation, the Local GM, and his BEST DECISION YET Service Director Greg Murphy, I couldn't be happier. the GM advised he did some 'house keeping' and brought Greg Murphy (an Autonation legend i guess) back. Greg is 100% a CUSTOMER SERVICE rock star. My problems weren't super complicated - it was just irresponsible/uncaring employees doing 100% half-assed-to-no work, and signing off on services that hadn't been completed, or were done poorly. I just wanted it all fixed and couldn't get help. The GM apologized for my 'file' falling through the cracks as he cleaned house, and I accepted the apology. Back to Greg - he just put on his human customer service hat and HELPED. Again, not complicated... just doing his job. My complaints were validated - legit fixed - and i'm legit happy again! More

Christian was friendly! Communication is good! He was also helpful. Will continue to go to this location. Communication is good! He was also helpful. Will continue to go to this location. More

Clean facility and friendly staff. Only disappointment was having an appointment doesn’t mean you will be seen any faster. Only disappointment was having an appointment doesn’t mean you will be seen any faster. More

Excellent service! Keep me inform from start to finished. Everyone at service department shown that they care about my truck's issue. Keep me inform from start to finished. Everyone at service department shown that they care about my truck's issue. More

Great people friendly staff. Helped out with any questions I had. They made sure I got any rebates to help me out and they don’t charge past the MSRP. Helped out with any questions I had. They made sure I got any rebates to help me out and they don’t charge past the MSRP. More

I had a great experience buying a 2022 Escape PHEV at Autonation Ford Tustin. I can highly recommend them. Autonation Ford Tustin. I can highly recommend them. More

Christian was by far the beat rep I have experienced at Autonation Ford. Polite and informative. Autonation Ford. Polite and informative. More

Good car, good sale man, but last minute financing, rate went up, then just five days after the car left the dealer, I received an email asked for first service appointment, this made me have no confidence went up, then just five days after the car left the dealer, I received an email asked for first service appointment, this made me have no confidence and so confused. More

Difficult circumstances on damaged sunroof part shipped in to repair our Ford Escape Hybrid. Our service rep kept us informed, even when news was not good. Overall, AutoNation Tustin did a great job of ov in to repair our Ford Escape Hybrid. Our service rep kept us informed, even when news was not good. Overall, AutoNation Tustin did a great job of overcoming obstacles to take care of us. Well done service team and thank you for your persistence through tough delays. More