AutoNation Ford Tustin

Tired of the lies and lack of service My wife and I leased our third and final car from these people. The first lease was fine and although the car was good, the service was average to po My wife and I leased our third and final car from these people. The first lease was fine and although the car was good, the service was average to poor. The second car was more problematic and after leaving the car several times to fix the keyless entry, we ended up with a poorly repaired car that still didn’t work an within 60 days the keypad actually fell out of the slot and cracked while hanging by the wires and flopping around at 65mph on the freeway. Mind you, these are brand new cars! I called to complain but got a huge run around until I finally ended up mcgivering the thing myself and just lived with it til the end of the lease. Note: the one time we really needed the keyless enters...it still didn’t work! They NEVER fixed it. Trying to be understanding and willing to overlook the issues of the past; I made the regrettable decision to let these knuckleheads redeem themselves. Bad idea. About a month ago we turned our car in and because time had softened my anger and I was in a hurry - ya...I’m an idiot for even going back- I let them lease me another car. All I requested was the same deal we had before when we turned in the 2nd lease. Well, I am now getting screwed out of over $700.00 in charges for extra miles that we were assured we wouldn’t have to pay as that is what we did before....they lied. Totally lied. I specifically asked the finance guys and sales department about this and they said no problem, you will be fine as we will not charge for the miles. During the signing, they messed with the paperwork and had to change some things sooo Viola!… that part is not there. Now, if it was before or not I have no idea but, the first two cars had no fees and we were over on miles. That is why I CONFIRMED with them there would be no extra fees. After 3 Days of being ignored or simply told call so-n-so...(who doesn’t call back) I finally had enough. I will pay there extortion but never buy another vehicle from them again. The lesson, at my expense is, these people are not to be trusted. They will lie, stall, lie again and then stick it to you if they can. Do yourself a favor, buy a car from someone else..,anyone else but these liars. You will be very disappointed if you do business with Autonation Ford. You have been warned. More

Bait-and-switch Having read many good reviews, I visited AutoNation Ford Tustin to see what I considered a good deal on a Mustang GT. Unfortunately when I arrived the Having read many good reviews, I visited AutoNation Ford Tustin to see what I considered a good deal on a Mustang GT. Unfortunately when I arrived there, they pulled the old bait and switch. The car SHOWN in the online advertisement was in fact the car I was shown. However, the advertised price, while for the very same car was the cost after the car was stripped of the package shown in the photos. Nowhere in the advertisement was this indicated. At that point, I couldn't deal with this business in good faith and left. More

Worst Service Center Experience Ever I chose 1-star simply because 0-star wasn't an option. STAY AWAY FROM THIS SERVICE CENTER. Especially if you have a Mustang. Here's my sad story. Abou I chose 1-star simply because 0-star wasn't an option. STAY AWAY FROM THIS SERVICE CENTER. Especially if you have a Mustang. Here's my sad story. About a month ago I brought my car in complaining of a "Clunk" in my car's rear end during driving as well as when shifting between "Drive" and "Reverse". It's an automatic. Anyway, 7 days later they tell me my car is done and that they had to replace the DRIVESHAFT. I thought that was weird because the noise was in the rear end. Well, the first time I shift into drive what do you think I heard..."CLUNK". So, I brought the car back to them a couple weeks later for the same "CLUNK" problem. Get this.... my car sat there for 12 days with almost NO ACTION. The only this they did do is a preliminary inspection of the drive-line slop and decided... we should remove the transmission and tear it apart. This started to scare the crud out of me so I picked-up my car before they could pull the transmission. After I left the service center with my car I drove directly to a local Shelby dealership/Service Center. They guy was amazing. He diagnosed the issue in less than 5 minutes. He asked me, "Can you wait an hour?" and I was like.. "Sure". In less than an hour he had my car completely fixed and performing beautiful again. He only charged me $120 for his time as well. So, do you want to know what the issue was? The one where ford replaced my driveshaft and was now going to pull my transmission and tear it apart?.... It was nothing more than a loose axle nut. The guy just had to tighten it up.... THAT'S ALL! If you love your Mustang... DO NOT TAKE IT TO AUTONATION FORD TUSTIN SERVICE CENTER. You will regret it. More

Service for Air Bag recall I was extremely impressed. The service Advisor, #6742, Malachi Rosales, was fantastic. He made sure that I was well taken care of, he assured me that I was extremely impressed. The service Advisor, #6742, Malachi Rosales, was fantastic. He made sure that I was well taken care of, he assured me that the replacement airbag would be installed promptly and that i could watch TV and have a cup of coffee in the customer lounge while i waited. Not only was the airbag replaced within an hour but the service included multi point inspection with the tires and battery also being checked by Kelvin Aguilar # 6744.. I was treated with the utmost courtesy and my thanks go to Malachi and also the dealership for a job well done. More

Poor part/repair service Despite the long wait (3+ hours with appointment) to get the car checked up and oil change, part will take forever to be available. First part order t Despite the long wait (3+ hours with appointment) to get the car checked up and oil change, part will take forever to be available. First part order took about 3 weeks. Second time, parts is taking more than 2 months. No update, no respond, nothing!!! Don't waste your time here. Go somewhere else that worth the time. Overall, this is not a place that you would want to come back to. More

poor customer service Call to find out any information about the vehicle that we purchased approximately 30 days ago with a bad sunroof and was basically told don't call us Call to find out any information about the vehicle that we purchased approximately 30 days ago with a bad sunroof and was basically told don't call us we'll call you when it's done. Pretty poor service if you ask me More

Above and Beyond Experience I contacted ANFT to find out their e-price for a 2018 Mustang GT. Karen W. Reached out to me right away and went over color, options, etc. The one tha I contacted ANFT to find out their e-price for a 2018 Mustang GT. Karen W. Reached out to me right away and went over color, options, etc. The one that was listed and fit all that I was looking for unfortunately sold before I could see it. Karen and Brianna S. both worked so hard in finding the exact car for me. The color I really wanted was very difficult to find with the options, but they didn't give up. They both suggested I do a special order which I was fine with. Just as we were about to set up a date to work on my order, Brianna found my Mustang! She found it up near Santa Barbara and was having it delivered on a flatbed to Tustin. Talk about going above and beyond! It took a few days of waiting but I finally picked up my dream car and it was so worth the wait!! They detailed and gave me a full tank. A big Thank You also to Jillian, Vanessa and Rana for being wonderful and so helpful. A positive experience from start to finish and very much recommended! Thank you ANFT! More

Don’t buy the maintenance plan!! Do not buy their maintenance plan!! You will not get any help when another dealership refuses to perform the basic maintenance on your vehicle. I Do not buy their maintenance plan!! You will not get any help when another dealership refuses to perform the basic maintenance on your vehicle. I have never had such a poor experience with getting a single question answered from a store. John a manager at the location was very rude on the phone interrupting my sentences and then stated he could not answer my question as he had to go into a meeting. So unprofessional. Please be cautious when thinking about their extended products. This was my first time trying to use the maintenance plan and I have spent well I’ve 2 hours on phone calls with no resolution. No manager to take ownership and perform the basic customer service of resolving an issue. Please keep in mind my issue was to simply answer a question. I still cannot believe how a question cannot be answered or the willingness of someone to find out the answer. More

They don't seem to know what they are doing - lack of traini Brought my truck (2012 F350) for recall service for one of the exhaust temperature sensors. It took them one week to replace the sensor, then when I c Brought my truck (2012 F350) for recall service for one of the exhaust temperature sensors. It took them one week to replace the sensor, then when I came to pick it up I got: "Trailer Brake Module Fault" message on the display. I have never seen this message, since I own the truck (I am original owner). The service adviser said it will take a minute to reprogram the module and took the truck back to the shop. Came back after a while, saying that it didn't help and I need to leave the truck, so another technician can work on it tomorrow. Tomorrow came and I got the call that they reprogrammed the module again, but the message still shows up, so they need to work on it. As of now they still don't know what is happening. Apparently they broke something while replacing the EGT sensor and don't know how to fix it. I don't think I can trust these guys anymore. My advise, find another dealer for any of your service needs. More

My new Flex! I found my new Ford Flex at Auto Nation Ford Tustin. It was super easy and super quick, not like any other car buying experience I have had before. My I found my new Ford Flex at Auto Nation Ford Tustin. It was super easy and super quick, not like any other car buying experience I have had before. My sales rep Mario was so kind and helpful. He helped me with my trade-in and found the exact Flex my family and I were hoping for. After a couple emails and maybe an hour at the dealership I was driving away in "Sugar" our new bright white Flex! Thank you to the sales manager and of course Mario for making this transaction fun and hassle free! More