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AutoNation Ford Tustin

Tustin, CA

Overview
Reviews
Vehicles
4.6
1,155 Reviews
For Orange County residents, there is no better place for Ford cars, trucks, and SUVs than AutoNation Ford Tustin. Our state-of-the-art facility features one of the largest inventories of new and used Ford vehicles in Orange County, stocking a wide selection of the latest models. Our dealership also features an extensive inventory of other used cars, trucks, and SUVs for sale. Whether you're upgrading to the latest Ford models, or getting behind the wheel of a Ford for the first time, we look forward to your visit!
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2 Auto Center Dr

Tustin, CA

92782

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Showing 1,155 reviews

August 22, 2021

I would give this dealer and service department a zero if it were possible. I cannot imagine a worse experience with a recent service visit. More

by Doug-Fan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nate the Service Manager
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Aug 31, 2021 -

AutoNation Ford Tustin responded

Hi, thank you for taking the time to leave us your honest feedback. We would like to have a better understanding about your experience. Please reach out to us at (877) 357-5524 at your earliest convenience and we will do our best to resolve this with you.

Aug 31, 2021 -

Doug-Fan responded

I'm not sure what you can do - as I mentioned on the survey, I encountered so frequently, "There's nothing I can do!" BUT I did purchase the vehicle from Auto Nation Tustin - and when I did, I purchased an Auto Nation Platinum "Bumper to Bumper" Warranty as a protection against this kind of "surprise" repair in the first five years. Inexplicably, the one time I needed a repair on a part that was arguably faulty, I was told that the warranty "Does not cover it." How on earth does a "Bumper to Bumper" warranty NOT cover something. Oh, by the way, I was EXCEPTIONALLY clear when I purchased it that I did NOT want a warranty sold as "Bumper to Bumper" that excluded ANY repair, and I was reassured that there was nothing on the vehicle that was not covered. So you can see how I might feel betrayed twice by the Auto Nation Dealership - first in the service experience and then going all the way back to the purchasing experience where I was mislead after trying to be very clear on what I was purchasing. The best solution at this point is to either refund me the charges for the part and repair or refund me the amount for the warranty that obviously is not considered "Bumper to Bumper" now that a repair is actually needed. Thanks for reaching out again, but you can see I'm very frustrated and hurt. If you can still help me after all this, please DO! I'd love to have my faith restored in Ford products and the dealership. Rick Adams 949-466-7040 adams_rick@cox.net

August 22, 2021

Mr. Wasik was very couteous and helpful and listen to what i had to say. Cool dude. More

by Zurge
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wasik, Robert
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Aug 31, 2021 -

AutoNation Ford Tustin responded

Hello, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

August 20, 2021

Bob Selff always has a smile, a great attitude very helpful in explaining things. I've worked with a few different people through out the years but Bob his the best!! More

by tmichalec
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
He's left
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Aug 30, 2021 -

AutoNation Ford Tustin responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 20, 2021

Technically first rate, but pricing is high and time for services is sometimes longer than promised. Personnel were friendly, helpful and competent. That's all folks. More

by Hal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob (Selff?)
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Aug 30, 2021 -

AutoNation Ford Tustin responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 20, 2021

Bad because when you buy a car they offer warranty and you get there this is not cover I needed a ride home I can't spent 50 dollars on gas More

by roman.maria
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Never mention his name , Matt Turney
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Aug 30, 2021 -

AutoNation Ford Tustin responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please Reach out to us at (877) 357-5524 to discuss what we can do to help.

August 19, 2021

I have never had a problem with your service department. Bob Selff is an excellent service adviser. More

by jwwright1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Selff
Report | Print
Aug 22, 2021 -

AutoNation Ford Tustin responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

August 18, 2021

Hello - I am rating a 3 because of the delay and condition of car upon return. 1. Had an appointment and arrived early. 2. 10K mile check-up and just finished a trip 3. Told 60" to 90" to whic More

by sac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
unsure of who helped me, didn't catch their name
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Aug 22, 2021 -

AutoNation Ford Tustin responded

Hi Sac, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please reach out to us at (877) 357-5524 to discuss what we can do to help.

Sep 01, 2021 -

sac responded

Hello and thank you for the follow-up. What would be a good time for a phone call to discuss?

August 18, 2021

I've bought many vehicles in the past but never have I had such a good experience as I did from Autonation Ford in Tustin!! The service was incredible from the GM Scott who was welcoming and took his time More

by Dean
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott, Zach, Robert, Chris , Matt Turney, George Shire, Jay Blanchard, Bill Weachter, Gloria Goodall
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Aug 22, 2021 -

AutoNation Ford Tustin responded

Thanks so much for the warm recommendation of the team here at AutoNation Ford Tustin. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 16, 2021

Never again worst dealer worldwide, worst customer service. Zero curtesy. They shut down this place. More

by Johnny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Christian and Nathan
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Aug 22, 2021 -

AutoNation Ford Tustin responded

Hi Johnny, thank you for bringing this matter to our attention. Our General Manager would like to help turn your experience around. If you're willing, please reach out to our manager Jeff at 714-508-2800 or via email at nicolsj@autonation.com to discuss what we can do to help.

August 16, 2021

3 Hours for an oil change... No advanced warning that the service department was so busy that it was going to take a while, and no concern for apologizing for it when questioned. This was the first full More

by russell_gaston
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andrew Corona
Report | Print
Aug 22, 2021 -

AutoNation Ford Tustin responded

Hi, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please reach out to our manager Jeff at 714-508-2800 or via email at nicolsj@autonation.com. to discuss what we can do to help.

Aug 23, 2021 -

russell_gaston responded

Jeff, There is something missing in the process. 3-hour oil change? What does Tustin Ford Service Department consider a reasonable amount of time for this service? I live in Whittier, which means I drive by at least 3 other Ford dealers to get to you. My experience with buying the truck with Zack and Alex was a very good one. My reason for coming all the way to Tustin in the first place was because of a network referral through my son and a couple of his connections in the auto industry. I ordered the truck, it took a little while to get it, but Zack honored the original deal and pricing. I felt a responsibility to give the service department my business even with the added distance to get there. What do you suggest? Regards, Russell

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