AutoNation Ford Tustin

The service department always does an amazing job. The Service Director has worked with his team to build a culture based on customer experience. The Service Director has worked with his team to build a culture based on customer experience. More

My recent service appointment was completed as promised, as per schedule, and to my satisfaction. as per schedule, and to my satisfaction. More

If I could give a zero stars I would. We bought a used VW Tiguan for my daughter. Since buying it we have had continuous issues with the coolant light coming on. We have taken it back to We bought a used VW Tiguan for my daughter. Since buying it we have had continuous issues with the coolant light coming on. We have taken it back to AutoNation Ford several times. The last time they had it for 9 days. Well it’s on again and they are stating they will do nothing about it as it’s out of warranty. Plus they continue to tell me they don’t work on VW. Buying the car from them I feel they are responsible to fix it correctly. Every time I ask to talk to the service manager Greg he’s busy. Do not buy a used car from them unless it’s a Ford since they don’t know how to service them. More

I have probably purchased a dozen fords here. that should tell you a lot about my feelings for this dealership. Robert the salesman was excellent and his follow up on some minor issues superb. Wi that should tell you a lot about my feelings for this dealership. Robert the salesman was excellent and his follow up on some minor issues superb. William in the finance department explained everything perfectly and I ended up purchasing the full available warranties etc. More

Excellent customer service. Performed the necessary service work, in a timely manner. They are my "go to" dealership for my car servicing needs. Performed the necessary service work, in a timely manner. They are my "go to" dealership for my car servicing needs. More

We’ve always had great customer service and car service at Tustin Autonation. Our service advisor, Daniel went above and beyond to help us. He was amazing! at Tustin Autonation. Our service advisor, Daniel went above and beyond to help us. He was amazing! More

Ford Service Representative Brittany was friendly, good at communicating, and explained all work thoroughly. Glad they had WiFi Service at the dealership. at communicating, and explained all work thoroughly. Glad they had WiFi Service at the dealership. More

Dylan helped me throughout the whole process, from the initial ordering of my Maverick, through changes to the order. Dylan was not available on my day of pickup, but his associate Elmer, helped me. I w initial ordering of my Maverick, through changes to the order. Dylan was not available on my day of pickup, but his associate Elmer, helped me. I was there for about 1.5 hrs during the purchase process, and everything went smoothly. What is exceptional is that Dylan has been in contact post purchase to ensure that everything is going well. 5 stars for both Dylan and Elmer, and I will contact them again in the future. The only downside to this dealership was some they added "dealer add-ons to my invoice". This is not acceptable, especially when this was a custom order. Elmer immediately removed them, and the dealership should not abstain from such practices. More

We were there to look/buy a used 2DR Rubicon Jeep JL. We were greeted by Alex Jarvis. He made our experience the most enjoyable we've ever had at a car dealership. He was professional, personable, knowle We were greeted by Alex Jarvis. He made our experience the most enjoyable we've ever had at a car dealership. He was professional, personable, knowledgeable about Jeeps, answered all our questions and made our buy (very happy with) very simple. He is an asset to your company and lucky to have him. I would very much like this to goes ino his personnel file. Thank you Alex More

I purchased my vehicle from Ford Tustin. Initial sales and work done has been great, I actually had my vehicle serviced for a basic oil change 4 days prior and Daniel was amazing! Kept me in Initial sales and work done has been great, I actually had my vehicle serviced for a basic oil change 4 days prior and Daniel was amazing! Kept me informed my vehicle was in and out in less than a couple hours considering I did not have an appointment. Although after a week my battery gave out completely. Mind you my car was purchased brand new and I have only had it a year. I used the Ford roadside assistance program they offer and it took almost 4 hours for them to tow my vehicle to the service center. Once my vehicle arrived on Saturday morning at 11 am I was told no work would be done to my vehicle and that the soonest possible time it could be assessed was on Monday. When I requested a rental for the time being they let me know that was not possible. I would first have to have the car assessed. I explained my frustration and concern as to how a brand new cars battery with less than 20k miles could just die. It was met with no empathy or concern but rather an is what it is mentality. My other concern was how did my car just have a multi point inspection and oil change less than 5 days prior and then have this issue? My car was assessed on Monday and they let me know the battery failed and they replaced it. When I arrived to pick up my vehicle the service associate never once came out to help me. Another colleague came out and asked if there was anything I needed after standing at his door for over five minutes with no acknowledgement. She quickly retrieved my vehicle and in less than 5 minutes gave me all the customer service I was truly looking for. Nothing major other than the quick, "do you have any other questions or concerns or help going over the paperwork?" To which I said yes can you explain what parts were replaced and if it affected my warranty? She was so helpful just like Daniel. In the moment of crisis with a dead car battery I needed that reassurance rather than it is what it is and having Ford roadside leave me stranded for multiple hours. Not sure if I will be to this service center. It is unfortunate, but when you are in crisis you always remember who helped you and who didn't. More