Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
AutoNation Ford Torrance - Service Center
Torrance, CA
581 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
581 Reviews of AutoNation Ford Torrance - Service Center
Sort by
September 21, 2022
Tom Noone is the most helpful service employee that I have had. From any dealer, any car company. He makes the process so effortless. I go no where else because of Tom! have had. From any dealer, any car company. He makes the process so effortless. I go no where else because of Tom! More
by Tsmith4659
Employees Worked With
Tom Noone
September 21, 2022
Very quick service, excellent communications. My service advisor, Tom Noone, went out of his way to do a great job. Ask for him when you schedule an appointment. My service advisor, Tom Noone, went out of his way to do a great job. Ask for him when you schedule an appointment. More
by oleckliter
Employees Worked With
Tom Noone
September 15, 2022
My service team of Jason Green and Derrek Duarte were professional and on top of every service need for my Ford Flex. Kept me up on the timeline of when the service was going to be completed. I'm looking professional and on top of every service need for my Ford Flex. Kept me up on the timeline of when the service was going to be completed. I'm looking forward to working with both of these Auto Nation reps for future services. More
by omanson76
Employees Worked With
Derrek Duarte
September 13, 2022
I went to Ford Autonation Torrance and I kept calling them because I am facing problems in my car Check Engine light popped on my dashboard. I made a call 4x and the person who answers my calls is very n them because I am facing problems in my car Check Engine light popped on my dashboard. I made a call 4x and the person who answers my calls is very nice but when an automated machine says to leave a message I did leave a message 4x. They didn't return my messages. So, after I pick up my kids from their schools I went straight to Ford Autonation Torrance and see Tom Noone. I was happy to tell him the problem but yesterday his approach to me is very rude. I was surprised by how he acted in front of me and sarcastically told me "are you a mechanic that you know the problem". I only told him that I knew the problem was that the car I used to check it because I have OBD at home then the problem shows P0302. He silently laughed at my face. It's very humiliating how he acted to me. I trusted him since 2020 he was the one accommodating me every time I do service in their dealership. Yesterday the atmosphere is not good and I feel and ended up speechless about the explanations he told me. He's not helping and comforting his customers instead he's being rough. I do not know if I am coming back to this Ford Autonation. This is my Experience. Life is not easy for all of us and I know you cannot please everyone. But if you were approached nicely be nice too. The feeling of a person who is trusting you is that you will give a positive and comforting reply even though the customer's level of worry is high. More
by Fritz
Employees Worked With
Tom Noone
