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AutoNation Ford Torrance - Service Center

Torrance, CA

4.4
581 Reviews

581 Reviews of AutoNation Ford Torrance - Service Center

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November 09, 2022

Communicated well on the service of the truck. Parts for recall had been ordered and installed. More

by Steverobinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katherine
Nov 16, 2022 -

AutoNation Ford Torrance responded

Hi, it is great to read such wonderful comments about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

November 09, 2022

Everyone is friendly and helpful and will go out of their way to make sure the customer is satisfied. I have bought cars from here and had regular service appointments, and everyone always does a great job. More

by Someguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrek, Kathy (Katherine), Jose (detail supervisor), Jason Green, Caitlin.
Nov 16, 2022 -

AutoNation Ford Torrance responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Torrance. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

November 07, 2022

After scheduling an appointment prior. I have to wait for recall parts. Then small warranty work. However, no big until the dealership rescheduled me to come in 6 MONTHS from now. I was go More

by tlakeusa
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Tom
Nov 15, 2022 -

AutoNation Ford Torrance responded

Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (424) 253-4976 to discuss what we can do to help.

November 06, 2022

Derek was communicative, friendly, and respectful. He gave me info and asked pertinent questions. I was pleased to deal with him and the lovely young lady at the cash. More

by Berengaria64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek
Nov 14, 2022 -

AutoNation Ford Torrance responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 04, 2022

Lady who took my call wasn’t very friendly I like being sent a confirmation via text, about my appointment I read on one of the emails that there will be a complementary 5 point check inspection but they More

by clover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derrek
Nov 12, 2022 -

AutoNation Ford Torrance responded

Hi Clover, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

November 04, 2022

Everyone is really nice. Pedro did an awesome job. He kept checking on my car. He is very kind and personable. Although I waited two hours and it’s understandable because I More

by rg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pedro
Nov 12, 2022 -

AutoNation Ford Torrance responded

Hi, we appreciate you taking the time to leave us a response. If you need more help, our team is available to talk -- safe travels!

November 04, 2022

Katherine was extremely pleasant and helpful. Everything was done as she described it would be. And everyone was friendly. More

by gemma_s
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katherine
Nov 12, 2022 -

AutoNation Ford Torrance responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

November 04, 2022

Bought all my cars from Ford and always get excellent service here, from the Salesman, Finance Manager and the Service Department. My service advisor Derrick has always provided top notch service for my More

by mrburnthru
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
derrick
Nov 12, 2022 -

AutoNation Ford Torrance responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

November 03, 2022

Making the service appointment was very convenient. Service Rep Tom took care of my needs and the car was serviced in a timely manner while I waited. Good job!!! More

by gary.wiley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Parasrami
Nov 12, 2022 -

AutoNation Ford Torrance responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 02, 2022

Setting up an appointment with them was super easy. I arrived on time and they quickly got to work on my oil change. They even threw in a complementary car wash! More

by eltonfsuarez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Parasrami
Nov 09, 2022 -

AutoNation Ford Torrance responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

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