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AutoNation Ford Torrance - Service Center

Torrance, CA

4.4
581 Reviews

581 Reviews of AutoNation Ford Torrance - Service Center

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December 01, 2022

Tom the service manager for me was great. He kept me informed. However, when I picked up my truck the cashier was rude, grouchy and throwing herself around. Enough to ruin my experience! More

by Superrickiegaunt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom, Caitlin
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Dec 02, 2022 -

AutoNation Ford Torrance responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Ford Torrance take our reviews very seriously. If you are willing, please call our General Manager at (424) 253-4976 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

November 30, 2022

The service was very good, everything worked out perfectly i was able to get my car back the same day. More

by Clint
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
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Nov 30, 2022 -

Clint responded

I Did verify my email

Dec 01, 2022 -

AutoNation Ford Torrance responded

Hi Clint, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

November 29, 2022

Derrick was very helpful and professional, he said the car would be ready in 2 hours and it was. He also gave me a comp. car wash More

by faith773510Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick
Report | Print
Nov 30, 2022 -

AutoNation Ford Torrance responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

November 25, 2022

Dealer knew what to do, Did repair ahead of promised time. Was friendly and courteous. No problems, did a great job. More

by LAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derick
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Nov 28, 2022 -

AutoNation Ford Torrance responded

Hello there! Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 23, 2022

I bought my car there in 2016 or 17 and it has been serviced there for everything it has needed. I have a good relationship with Jessey and he has made me very happy. I worked for a Ford dealership in More

by jrduhamel
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessey
Report | Print
Nov 25, 2022 -

AutoNation Ford Torrance responded

Hi Jrduhamel, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Torrance. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

November 22, 2022

Service staff was nice and very helpful. However, this is the second time i took my car for the same issue. And this time i had to keep my car for 2 days but it is not resolved. More

by Lloydw83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katherine Stankus
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Nov 24, 2022 -

AutoNation Ford Torrance responded

Hello, we are deeply disappointed by your experience at AutoNation Ford Torrance. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (424) 253-4976 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

November 21, 2022

Took my Ford Escape in for service and everything went smoothly and on time, it's not the first time and not the last I give AutoNation Ford dealership 5 full stars! More

by gobound
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department.
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Nov 23, 2022 -

AutoNation Ford Torrance responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

November 18, 2022

Professional and respectful. This is something I value very much. Leaving the dealership with no worries leads to stress free knowing your vehicle is in good hands More

by k.mizushima
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
Report | Print
Nov 22, 2022 -

AutoNation Ford Torrance responded

Hello, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!

November 16, 2022

Very nice service. Got me in there and out of their on a recall fix right away. Katherine was wonderful. No problems, and loved the car wash! More

by amp1074
Recommend Dealer
Yes
Employees Worked With
Katherine
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Nov 21, 2022 -

AutoNation Ford Torrance responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Torrance. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 16, 2022

Ford auto nation in Torrance,ca always has great service. They are thorough,prompt,and always friendly. Once again great job!! More

by James gellor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro, Francesca
Report | Print
Nov 21, 2022 -

AutoNation Ford Torrance responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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