AutoNation Ford St. Petersburg - Service Center

Rudest People I've Ever Encountered!!! I have batteries I purchased from another Ford authorized dealership in Tampa. I am currently across the bay in Pinellas County and the batteries seem I have batteries I purchased from another Ford authorized dealership in Tampa. I am currently across the bay in Pinellas County and the batteries seem to be shot. They have a 3 year free replacement - prorated after that up to 100 months. I called this dealership and asked for Service, explaining my situation. The (very) rude woman who answered there informed me they were only open until 3 pm and not taking any new appointments. I told her I wanted to check into just bringing the batteries in and changing them out. She flipped me over to Parts. I talked to the guy there and asked if there was any way they could look on their records (I would presume Ford has an integrated system - that certainly appears to not be the case) and check and he VERY rudely told me no. I just hung up on him and thought of going in and seeing the general manager or owner since I am the person with a vehicle on Christmas Eve that will not crank over what appears to be failed batteries but thought better of it. People like that should not have jobs and deserve to be fired. Ridiculous! More

Poor Communication I scheduled an appointment to fix a broken windshield washer hose, giving the service scheduler my make, year and model of my brand new F250. On the m I scheduled an appointment to fix a broken windshield washer hose, giving the service scheduler my make, year and model of my brand new F250. On the morning of my appointment I checked-in for my scheduled appointment and clearly restating the exact problem (a broken windshield washer hose), I sat for 1 hour until a technician returned to tell me I had a broken washer hose which would have to be ordered. I express my disappointment that it took an hour to restate the problem. I was informed that it took so long because I did not have an appointment; and that they were not a parts wholesaler. If the service personel choose not to listen to the vehicle owner and cannot coordinate with their scheduler, I cannot think they are competent to handle even simple repairs without wasting my time and money. I will order the part on-line and repair it myself. I will also be looking for another dealership for warrant work More

Got what I expected Check in went smoothly. After that it was all down hill. Brought my 2014 Fusion in for routine maintenance (update gps and tire rotation) Arrived at 8 Check in went smoothly. After that it was all down hill. Brought my 2014 Fusion in for routine maintenance (update gps and tire rotation) Arrived at 8:15 AM. At 10:15 and after watching several other customers come and go I checked to see how things were progressing. I checked with Jim Kubislak . To make a long story short he forgot to tell my assigned service adviser, Lymari Martinez I was even there.. I was told Sync update normally takes 45-60 min.. I finally left dealer over 3 hours later. When I got home I checked to see if tires had been rotated (I marked the rims) and they hadn't been. I called dealer and talked to service mgr and he offered to rotate the tires right away if I brought the car back.. Thanks but no thanks. Never go to a dealer for routine maintenance. The only time i"ll ever go back (reluctantly) is for warranty service More

recommended I have never had an issue here. Lenny helped me in service this time and Nancy in warranties. Both nice and helpful. Great service...great people !! I have never had an issue here. Lenny helped me in service this time and Nancy in warranties. Both nice and helpful. Great service...great people !! More