AutoNation Ford St. Petersburg - Service Center

Got what I expected Check in went smoothly. After that it was all down hill. Brought my 2014 Fusion in for routine maintenance (update gps and tire rotation) Arrived at 8 Check in went smoothly. After that it was all down hill. Brought my 2014 Fusion in for routine maintenance (update gps and tire rotation) Arrived at 8:15 AM. At 10:15 and after watching several other customers come and go I checked to see how things were progressing. I checked with Jim Kubislak . To make a long story short he forgot to tell my assigned service adviser, Lymari Martinez I was even there.. I was told Sync update normally takes 45-60 min.. I finally left dealer over 3 hours later. When I got home I checked to see if tires had been rotated (I marked the rims) and they hadn't been. I called dealer and talked to service mgr and he offered to rotate the tires right away if I brought the car back.. Thanks but no thanks. Never go to a dealer for routine maintenance. The only time i"ll ever go back (reluctantly) is for warranty service More

recommended I have never had an issue here. Lenny helped me in service this time and Nancy in warranties. Both nice and helpful. Great service...great people !! I have never had an issue here. Lenny helped me in service this time and Nancy in warranties. Both nice and helpful. Great service...great people !! More